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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,225
value
14
shipping
8,039
quality
11,333
This company responds to reviews on average within 4 days

Instant Feedback

32,975 reviews

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Texas
1 review
0 helpful votes
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I found the experience hassle free. I have confidence in Cycle Gear employees to help me find exactly what I need.

Date of experience: August 16, 2025
Illinois
1 review
0 helpful votes
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Got a new Helmet, very happy!
August 26, 2025

The kind man at the Cycle Gear store was extremely helpful. Made sure I was making an informed purchase, helped me get the helmet ordered (as my size wasn't in the store). Overall just a great experience. I also got a pair of gloves while at the store, and both gloves and helmet have been amazing!

Date of experience: August 6, 2025
Nevada
1 review
0 helpful votes
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Needed a helmet.
August 26, 2025

Bought a helmet and visor. Came exactly as described and a day earlier than anticipated.

Date of experience: August 15, 2025
Ohio
1 review
0 helpful votes
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Great customer service
August 25, 2025

Anything from tires to helmets or simply just questions about mechandise, these guys always make time to give you complete answers. These are user based answers from riders themselves. That is valuable to me. They know what works. I drive passed several other shops to go to cycle gear. I believe in the employees and the products. Top notch customer service every time. I could go on but why? I'll keep coming back.

Date of experience: August 15, 2025
Florida
2 reviews
0 helpful votes
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Sena Phantom helmet
August 25, 2025

Great team, fast delivery
The helmet is great, the sound system is very very good
The helmet is a little noisy with the wind and the air intake are not very effcient
Overall a great helmet at the price point

Date of experience: August 15, 2025
California
1 review
0 helpful votes
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Quick delivery, Great Service
August 25, 2025

Great service installing headset. Friendly staff. Good selection of products in the store.

Date of experience: August 9, 2025
Tennessee
1 review
0 helpful votes
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An amazing experience
August 25, 2025

Imir is AMAZING! I am a newbie, and not one time has he made me to feel inadequate... he is very attentive to my needs and wants, and can always find the solution to anything I toss his way! It is a very personal experience everytime I visit the store!

Date of experience: August 11, 2025
New York
2 reviews
0 helpful votes
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Nice shop
August 25, 2025

Team was very helpful with picking a new helmet. SO many to choose from, was glad to have them all well displayed.

Date of experience: August 2, 2025
Maryland
1 review
0 helpful votes
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When I arrived, there was one rider ahead of me. The staff member acknowledged that he saw me, which gave me so. E time to look around. Before I made my way to the helmets, the staff member was ready for me. I'll go back when I have more time to browse/shop around.

Date of experience: July 28, 2025
Washington
1 review
0 helpful votes
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Great service
August 25, 2025

Hugely satisfying and professional. Friendly. Courteous.

Date of experience: August 15, 2025
South Carolina
1 review
0 helpful votes
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I blame FedEx
August 25, 2025

Order went through fast, confirmations all around. FedEx was stupid with sending my tire around the country in circles for 2 weeks. No fault of CG, they've been great.

Date of experience: August 15, 2025
New York
1 review
0 helpful votes
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Saddlemen luggage
August 25, 2025
Updated review

Everything was great! Quick delivery bag is better than expected!

Date of experience: August 15, 2025

Cycle Gear is always excellent to buy from!
August 13, 2025
Previous review

Cycle Gear is always excellent to buy from! Thank you, Glenn

Date of experience: August 3, 2025
Washington
1 review
0 helpful votes
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CylceGear Rocks
August 25, 2025

CycleGear offered ease of ordering, fast shipping, and quality products

Date of experience: August 4, 2025
California
1 review
0 helpful votes
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Attentive to our needs
August 25, 2025

The sales associate was very attentive. She showed us different models of helmets and their cost. When my wife had issue with wearing one of the helmets he came with another type of helmet which is of quality which worked perfectly for her.

Date of experience: August 14, 2025
New Jersey
1 review
0 helpful votes
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Nice
August 24, 2025

Everything was great price, time of delivery, and experience.

Date of experience: August 14, 2025
Georgia
1 review
0 helpful votes
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Is good 👍
August 24, 2025

I am writing this to get all 50 words i need for this comment. Is good

Date of experience: August 14, 2025
New Jersey
1 review
0 helpful votes
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Gear
August 24, 2025
Updated review

Quick and easy... they were very helpful,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Date of experience: August 14, 2025

Professionalism
April 18, 2025
Previous review

The crew you got working at the cherry hill store is top notch and very professional!

Date of experience: April 8, 2025
Michigan
1 review
0 helpful votes
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I stopped by the Madison Wisconsin store and needed a new windshield, Javi, helped me with online orders, and made sure that all my information was correct so that the item would be delivered to my home in Michigan. He was a very knowledgeable and professional person, I nominate Javi as employee of the month, I'm truly satisfied with my sales experience.

Date of experience: August 3, 2025
Ohio
1 review
0 helpful votes
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Awesome service
August 24, 2025

Went into the store, received help fron Phoenix who was very helpful and knowledgeable. Made my choice very easy.

Date of experience: August 14, 2025
California
1 review
0 helpful votes
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Good service
August 24, 2025

They were open on a weekend day and the staff was very helpful in getting my order for me right away. Also enjoying me deals that I could get. Totally satisfied.

Date of experience: August 14, 2025