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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,243
value
14
shipping
8,221
quality
11,515
This company responds to reviews on average within 4 days

Instant Feedback

33,525 reviews

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North Carolina
1 review
0 helpful votes
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Always in stock
November 11, 2023

I have always been able to find the items I need in stock at a great price. Delivery is fast and always to me within a few days. Thanks

Date of experience: November 11, 2023
Texas
1 review
0 helpful votes
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Mail order
November 11, 2023

Was as expected. Ordered and it was shipped to me in a timely manner.

Date of experience: November 11, 2023
California
1 review
0 helpful votes
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It was good
November 11, 2023

It was good and i really liked the employees, also the place was really clean

Date of experience: November 10, 2023
Colorado
1 review
0 helpful votes
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Fast delivery
November 10, 2023

I ordered a jacket for my son and it arrived quickly and perfectly.

Date of experience: November 9, 2023
South Carolina
1 review
0 helpful votes
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Average Joe
November 9, 2023

Folks at Wade Hampton are helpful. I'm going to make an effort to buy from my local store (online store also) instead of Amazon.

Date of experience: November 8, 2023
Georgia
1 review
0 helpful votes
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CYCLEGEAR EXCELLENCE
November 8, 2023

Fast, professional service coupled with actual humans who answer the telephone and are genuinely service oriented.

Date of experience: November 8, 2023
New Mexico
1 review
0 helpful votes
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Quick connect visor device faulty
November 8, 2023

The quick connect device on the left side of the visor pops out at various times. I guess my beef is really with Bell helmets. Next time, I will buy a different brand.

Date of experience: November 8, 2023
Washington
1 review
0 helpful votes
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Awesome Customer Service
November 8, 2023

The employees at the Tacoma Cycle Gear were amazing! I went in a few times to try on different helmets to find the right brand, size and shape. As a new rider, it was my first time buying a new helmet that was specifically for me. They were very patient with my indecision and lack of knowledge. They really knew the product and guided me to find the best one.

Date of experience: November 7, 2023
Idaho
1 review
0 helpful votes
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Satisfied customer
November 7, 2023

I had a very good experience! Employees were knowledgeable and helpful! I ordered the wrong size and returned the gloves, and the replacement was at my front door in two days! Very satisfied!

Date of experience: November 7, 2023
Illinois
1 review
0 helpful votes
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Products arrived as ordered.
November 6, 2023

Have ordered from Cycle Gear a few times a year always great service and experiences.

Date of experience: November 6, 2023
California
1 review
0 helpful votes
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Went into the store and ordered. Came in a few days as promised.

Date of experience: November 5, 2023
Georgia
1 review
0 helpful votes
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Everything I needed was in stock and ready to ship to my house

Date of experience: November 3, 2023
Florida
1 review
0 helpful votes
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FANTASTIC
November 2, 2023

People very knowledgeable I went in asking for tires for my Goldwing and they recommended exactly what I want it and scheduled and appointment to install and balance the only day I could was a Sunday and the asked me to be there at 10 am and they were there and it took them almost nothing of time to service my wheels and what else can I say "excellent service"

Date of experience: November 2, 2023
North Carolina
1 review
0 helpful votes
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TC Bros 1" Lane Splitters
November 2, 2023

Great customer service, excellent deals, usually quick with shipping as well!

Date of experience: November 2, 2023
Massachusetts
1 review
0 helpful votes
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Excellent service
November 2, 2023

The store team was very helpful in helping me order the parts I needed right to my door!

Date of experience: November 1, 2023
Texas
1 review
0 helpful votes
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I love these boots
November 2, 2023

I bought the Alcan motorcycle boots online and they fit perfectly - I wasn't aware they had this awesome quick-strapping technology called BOA. So not only did I get an awesome fit, good style, and feet protection - I can put these shoes on and take them off so much faster than even my normal shoes. I used to wear snow boots, normal sneakers, or casual dress boots when I commuted to work. I always dreaded bending down with all my gear on to tie the shoes...now I just slide them on, twist a dial, and fold over a flap! Yeah, this was the best gear purchase I've ever made.

Date of experience: November 1, 2023
Arizona
1 review
0 helpful votes
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Front & rear tire purchase
November 2, 2023

Employees were very helpful in finding the right tires for my bike. Friendly and attentive service!

Date of experience: November 1, 2023
California
1 review
0 helpful votes
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Great customer service
November 1, 2023

The store worker helped me find what I needed. When one item I wanted wasn't available in store, it was easy to order online

Date of experience: November 1, 2023
Ohio
1 review
0 helpful votes
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Great personel
October 31, 2023

Easy, and the staff was very helpful. Good hours and big selection of gear

Date of experience: October 31, 2023
New York
1 review
0 helpful votes
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What I wanted
October 31, 2023

Good, no problems

I am typing to meet the 50 character requirement

Date of experience: October 31, 2023