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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,233
value
14
shipping
8,092
quality
11,386
This company responds to reviews on average within 4 days

Instant Feedback

33,130 reviews

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Alabama
2 reviews
0 helpful votes
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My experience was smooth and professional. The staff is very knowledgeable.

Date of experience: March 8, 2024
New York
1 review
0 helpful votes
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Awesome
March 9, 2024

Very professional. Mail delivered quickly. The salesman at store was courteous and very knowledgeable.

Date of experience: March 8, 2024
Florida
1 review
0 helpful votes
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Helmet is too deep, and pull down visor only has two positions, ether all the way down or all the way up.

Date of experience: March 8, 2024
California
1 review
0 helpful votes
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Most associates where courteous, helpful, and knowledgeable. One was very interested in socializing with other associates and abandon me after the manager assigned them to help me.

Date of experience: March 8, 2024
Missouri
1 review
0 helpful votes
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Quick Turn Around Time
March 8, 2024

Everything I have ordered have been delivered in a timely manner.

Date of experience: March 8, 2024
Panama
1 review
0 helpful votes
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Modular helmet
March 8, 2024

Tried helmet on in store, but thy didn't have my size. They ordered it and shipped it to my home.

Date of experience: March 8, 2024
Illinois
1 review
0 helpful votes
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Happy rider
March 8, 2024

Quick and easy. I was able to put a few words in the search box and was lucky enough that it popped on the first page.

Date of experience: March 8, 2024
Colorado
1 review
0 helpful votes
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Shoei RF-1400
March 8, 2024

Helmet is great! Snell and DOT certified is a big plus. Super comfy, fits my head perfectly. Before I bought it I was able to go into the store and try it on. Simple shopping online and fast shipping.

Date of experience: March 8, 2024
California
1 review
0 helpful votes
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Excellent customer service, prompt and easy
March 8, 2024
Updated review

Ordering from Cycle Gear and having it delivered could not be any easier. I choose to deliver products to my local Cycle Gear shop in Laguna Hills where the people there such as Matt have been just super helpful and great to work with.

Date of experience: March 8, 2024

Great selection, very fair prices, convenient, and...
February 24, 2024
Previous review

Great selection, very fair prices, convenient, and so far, quality has been excellent.

Date of experience: February 23, 2024
South Carolina
1 review
0 helpful votes
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Fast shipping, Jacket fits as described and feels well made.

Date of experience: March 8, 2024
California
1 review
0 helpful votes
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Amazing Customer Servicel
March 8, 2024
Updated review

Very understanding, always helpful! Returns could not be any easier!

Date of experience: March 8, 2024

Easy and on time 👍👍
January 18, 2024
Previous review

Easy and on time 👍👍

Date of experience: January 18, 2024
Oregon
1 review
0 helpful votes
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Awesome
March 8, 2024

Staff is always welcoming, friendly and helpful. I appreciate the fact that the staff reminds me that if it's not in store than they can order whatever I'm looking for and have it delivered to my home.

Date of experience: March 8, 2024
New York
1 review
0 helpful votes
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Great
March 8, 2024

I knew what I wanted I went on the web site found it (Agv k6) ordered it all my info was saved from a year ago when I got done things. It was easy fast got the email that it was ordered the next day got a email that it shipped was here in a few days am very happy with the helmet and cycle gear over sll

Date of experience: March 8, 2024
North Carolina
1 review
0 helpful votes
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Delivery timing
March 8, 2024
Updated review

Good product received in good condition. The trunk arrived within a couple of days but the mounting rack was about one week behind.

Date of experience: March 8, 2024

Great Website!
February 26, 2024
Previous review

Great Website!

Date of experience: February 26, 2024
New Jersey
1 review
0 helpful votes
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Selected a Shark helmet for the versatility it offers. Sales people were friendly and helpful in assisting me and getting everything I requested with great knowledge of the products they offer.

Date of experience: March 8, 2024
Washington
1 review
0 helpful votes
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Customer service was great
March 8, 2024

I came in when it was busy. Greeted right away and assisted. I had lots of questions and originally came in due to a recommendation. It was my first time in a cycle gear store. Came in to look at a shoei helmet. Options were presented but I didn't like any of them. They employee helped me look up a different helmet and laid out some options like credit etc. I applied and in the end decided not to take that option but come back a week later which I did and again great service by the same person. I ordered a 950$ open box helmet ( in spoke wa) and paid in full and left. Along the way I was able to easily follow the order and emails etc and connect to the purchase online tracking easily. I was emailed And called when it arrived in a timely manner and I came back to get it a day later. Only bummer was another employee wanted to see it since it was a nice helmet and he opened the box while I was talking to the original guy who helped me so he exposed it before I had a chance to have my moment of glory. But all was ok. I was assisted w my pin lock anti fog shield and was on my way. Good experience.

Date of experience: March 8, 2024
California
1 review
0 helpful votes
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At first my daughter couldn't decide on which jacket to buy we opted out to buy both and return the one she didn't want at the store since the process is pretty convenient. My daughter like both jackets so much we decided to keep both since we got them at almost 50% off. 2 for the price of 1. Great deal!

Date of experience: March 8, 2024
Nevada
1 review
0 helpful votes
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Good product, slow delivery
March 8, 2024

I had previously used Rok straps, and these were just what I had before. However, five days after my order, the tracking link only said that the label was printed. UPS finally delivered the straps about 3 weeks after my order. Not sure where the delay happened.

Date of experience: March 7, 2024
California
1 review
0 helpful votes
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Easy to find what I wanted and credit card & Rewards membership were seamlessly integrated.

Date of experience: March 7, 2024
California
1 review
0 helpful votes
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Smooth process
March 8, 2024

Put an order in a Modular Helmet Hjc RPHA 91 Helmet arrived a week later they installed the pin lock made sure it was a correct fit and transaction was done. One happy dude.

Date of experience: March 7, 2024