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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,260
value
14
shipping
8,396
quality
11,694
This company responds to reviews on average within 4 days

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33,992 reviews

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Texas
1 review
0 helpful votes
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Ordered the helmet I wanted. Came in 2 days. I had the helmet in black, wanted one in white for the Texas summers, and they had it

Date of experience: March 23, 2024
Alabama
1 review
0 helpful votes
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Great
April 2, 2024

No issues, exactly what I wanted. Very nice! Fairly quick shipping also

Date of experience: March 23, 2024
California
1 review
0 helpful votes
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CycleGear is the best!
April 2, 2024

From their online sales, to their customer support and brick and mortar stores, I've always found CycleGear to be professional, knowledgeable and extremely helpful.

Date of experience: March 23, 2024
Washington
1 review
0 helpful votes
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Helmet
April 2, 2024

Ordered a helmet online and it was the wrong size and the local shop took it back and ordered another one.

Date of experience: March 23, 2024
Texas
1 review
0 helpful votes
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Fast service
April 2, 2024

Great experience. Fast shipping actually got tire before notice it had shipped

Date of experience: March 23, 2024
California
1 review
0 helpful votes
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Slow shipping, off road only
April 2, 2024

I ordered these from the Cycle Gear website and they arrived 11 days later. The website says it ships in 5-7 business days and I just thought this was misleading.

Anyway, when they did get here, I tried them on and they were very comfortable with bent knees due to the joint, standing up and walking however, not so much. They creep down as I walk. I imagine riding in them would be very comfortable... as long as you are on the bike. The second you step off, they will start creeping down and you will probably need to adjust them before you get back on again.

As for ease of putting them on it gets 5 stars. The velcro straps are easy to place and feel sturdy enough once they are on. One of the main reasons I bought these was because they had all 3 adjustable straps instead of the 2 adjustable and 1 permanent strap so I could put them on and off without taking off my shoes and on this front they did perfect.

The reason for the 4 stars is that when they came there was a tag on the inside that says off road use only and I didn't see anything about that from the website so I will probably be returning them to get some that I can use on the street.

If you are looking at them for off roading, I would recommend buying them, they feel well made, I love the knee joint, and they are so comfortable with any kind of bend in your knee. If you are planning on doing any walking with them on, I would probably just take them off and put them in the nice mesh carry bag they come with. If, however you are like me, and looking for street use, keep looking, these are not for you. The thin hard shell feels like it will hold up well on dirt or even rocks at lower speed, but will probably crack on impact with asphalt at higher speeds.

Date of experience: March 23, 2024
New York
2 reviews
0 helpful votes
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Great Store
April 2, 2024

Lot's of selection. Staff very helpful. OZ was the best!

Date of experience: March 23, 2024
California
1 review
0 helpful votes
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I trust CycleGear
April 2, 2024

I started searching, and soon narrowed my search to CycleGear. I have always had good experience with their products. I then compared a few options on their website and made my selection. Shipped quickly and arrived when promised.

Date of experience: March 23, 2024
New York
2 reviews
0 helpful votes
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Happy
April 2, 2024

I was not sure of the part number I needed. I called and spoke with Jason. Without hassle he was able to give me the right part number. When shipped there was a problem and they fixed it once again without hassle. Thanks

Date of experience: March 23, 2024
Georgia
1 review
0 helpful votes
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I was on the email list for two months waiting with great anticipation for this helmet. I received an email immediately upon availability & placed my order. The helmet arrived quickly, & is everything I dreamed it would be. This helmet is incredibly lightweight, aerodynamic, stable at high speed & has fantastic ventilation! It comes with the clear and dark tinted visors, one anti-fog pin-lock, and several tear-aways to get you started. My only gripe is that this helmet is a bit noisy, but nothing a pair of earplugs can't overcome. This is BY FAR the best helmet I have EVER owned/worn. Well done Alpinestar!

Date of experience: March 23, 2024
Kansas
1 review
0 helpful votes
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Went in for a jacket that was supposed to be in stock in my size in a couple versions. It wasn't. Was also looking for other stuff that I was able to get and order though so not a total lose.

Date of experience: March 23, 2024
Tennessee
1 review
0 helpful votes
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Easy shopping
April 2, 2024

Easy shopping experience. Products arrived in a very timely manner.

Date of experience: March 23, 2024
New York
2 reviews
0 helpful votes
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Best experience ordering parts
April 2, 2024

Upon ordering my steel brake line it was delivered within the same week

Date of experience: March 23, 2024
Texas
2 reviews
0 helpful votes
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Always great
April 2, 2024

Great products and service starts with people who care.

Date of experience: March 23, 2024
California
2 reviews
0 helpful votes
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New summer shoes
April 2, 2024

Ordering thru cycle gear is always a cinch... Shoes are great. They are very comfortable, they use the same insoles as my Asics and comfy cush Vans. Shoe is solid...

Date of experience: March 23, 2024
Colorado
1 review
0 helpful votes
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My favorite pair of gloves for off-road use are Fox's neoprene backed glove and CG had them on big sale in addition to the clutch pack and bar risers for our Beta 390 RRS. One stop shop and everything arrived faster than expected.

Date of experience: March 23, 2024
Kentucky
2 reviews
0 helpful votes
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My reveiw
April 2, 2024

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Date of experience: March 23, 2024
Texas
1 review
0 helpful votes
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Top noch
April 2, 2024

Great staff service is top notch
I Would be coming back for sure

Date of experience: March 22, 2024
Mexico
1 review
0 helpful votes
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Easy to use website
April 2, 2024

Easy to use website and easier to find a quality product!

Date of experience: March 22, 2024
Nebraska
1 review
0 helpful votes
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Thank you!
April 2, 2024

Easy to navigate the website and find items of interest.

Date of experience: March 22, 2024