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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,243
value
14
shipping
8,228
quality
11,522
This company responds to reviews on average within 4 days

Instant Feedback

33,548 reviews

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New Hampshire
1 review
0 helpful votes
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Favorite place to shop
April 12, 2024

Everyone has been really nice and informative. It's the only shop I go to for motorcycle stuff.

Date of experience: April 2, 2024
California
3 reviews
0 helpful votes
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Nice. But
April 12, 2024

The manager, staff were great... tire was installed w/o hitch but after having motorcycles for 50yrs, still a bit of a sticker shock on the final price. The tire list was stated at purchase, while the tube and labor was not, so it was a bit more than expected. :) I would return to cycle gear if needed and if i live long enough..

Date of experience: April 1, 2024
North Carolina
2 reviews
0 helpful votes
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Back protection
April 12, 2024

Hopefully will do the job if I need it to! Light and flexible but solid enough for protection

Date of experience: April 1, 2024
California
1 review
0 helpful votes
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Great service
April 12, 2024

The delivery was great, my local cycle gear was very helpful as well.

Date of experience: April 1, 2024
Texas
1 review
0 helpful votes
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Great Customer Service from Alex
April 11, 2024

Alex took the time to help us find a great helmet and I would just like to say thank you

Date of experience: April 1, 2024
Georgia
1 review
0 helpful votes
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Need to be better about shipping
April 11, 2024

I ordered an item and paid $20 for two day shipping on 3/20/2024 and didn't receive it until 4/1/2024. That is unacceptable service.

CycleGear attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2024
Kimberly E. — CycleGear Rep
over a year old

We are sorry your experience was not up to standards Please know that we take feedback very seriously we will be contacting you shortly so we can work to resolve the issue.

California
1 review
0 helpful votes
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Great customer service
April 11, 2024

Order shipped quickly, and product was of high quality, regretfully I needed to return shipment due to jacket being to snug in my shoulders. Contacted Cycle Gear and they made returning very easy. And I purchased the next size larger, and cannot be happier!

Date of experience: April 1, 2024
New Jersey
1 review
0 helpful votes
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Motorcycle tires
April 11, 2024

Tires were packaged horrible, all tore apart. In ups on Friday in Edison at 4 am.Didn't receive till late Tuesday.

CycleGear attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2024
Kimberly E. — CycleGear Rep
over a year old

We are very sorry to hear that you had an issue. Please allow us to make things right by sending us all the details, including photos,Please reach out to us at [email protected] or give us a call at1-800-292-5343.so we can assist you and make this right.

Washington
1 review
0 helpful votes
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Only problem is it's missing a piece. I went into cycle gear and they said it was probably misplaced when I had my sena installed. Would have been nice to have.

Date of experience: April 1, 2024
Arizona
1 review
0 helpful votes
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Bell helmet purchase
April 11, 2024

Customer service was very good
Shopping took longer than expected

Date of experience: April 1, 2024
Arkansas
2 reviews
0 helpful votes
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Recently, I purchased a Bridgestone Battlax T32 sports touring tire for my Yamaha Tracer 9 GT. Within just a few days it arrived at my local Cycle Gear location and were mounted for only $25. The people at Cycle Gear are always fun to talk with and they do a great job. I would prefer to go to Cycle Gear over dealers because the people at Cycle Gear are so much more friendly and seem so much more welcoming to customers. Sadly, so many of the local dealerships are crabby and act like they're doing you a favor when you need something. I'm a long time Cycle Gear customer- And like going there. I honestly dread going to a local dealership. What more can you say?

Date of experience: April 1, 2024

Very convenient and informative way to buy tires
December 26, 2023
Previous review

Very convenient and informative way to buy tires. Having the make and model trigger bike-appropriate parts saves time and reduces errors. Free store delivery is a huge plus.

Date of experience: December 26, 2023
Texas
1 review
0 helpful votes
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Helpful staff
April 11, 2024

Knowledgeable staff that is very helpful which is rare these days

Date of experience: April 1, 2024
Arizona
1 review
0 helpful votes
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Great shop
April 11, 2024

Always has what i need. The plate fit perfectly only my bike.

Date of experience: April 1, 2024
Arkansas
1 review
0 helpful votes
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Overall great experience
April 11, 2024

I had no issues with my order - shipping was very fast and my products were in perfect condition - overall very happy

Date of experience: April 1, 2024
Illinois
1 review
0 helpful votes
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Tech left old clamp on weights from previous balance on wheel instead of removing them. In the future I will make sure to remove old weights myself. Technician also used grey weights on the black wheel. Why wouldn't they have used color matching black weights? Since many motorcycle rims are black, and black weights are available they should be using black weights for black rims. Now I will have to either paint them, or remove and replace the weights myself with black ones. In the future i will provide my own color matching weights for black rims.

Date of experience: April 1, 2024
California
1 review
0 helpful votes
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The packaging of the shipped products was damaged (brake pads), but it was replaced without any issues at the store during the pickup.

Date of experience: April 1, 2024
Texas
1 review
0 helpful votes
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Decent but a little pricey
April 11, 2024

The items were good and all as expected, but the truth of the matter is I could have gotten it all cheaper off some generic site like Amazon. It would be really nice to see a place for bikers that offered better or comparable prices.

Date of experience: April 1, 2024
Florida
1 review
0 helpful votes
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Good quality
April 11, 2024

It fits perfectly fine, good product and fast delivery

Date of experience: April 1, 2024
Illinois
1 review
0 helpful votes
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We will be back;-)
April 11, 2024

Very friendly and helpful stuff, and I love my new moto jacket and helmet!
The only issue with my order was that it supposed to be delivered on Monday, came 4 days later on Friday. But it was worth the wait ;)

Date of experience: April 1, 2024
West Virginia
1 review
0 helpful votes
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Awesome service!
April 11, 2024

I placed my online order, was given an delivery date. But suprise me, my order arrived three days in advance. The item was placed discreetly beside my garage.

Date of experience: April 1, 2024