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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,247
value
14
shipping
8,255
quality
11,549
This company responds to reviews on average within 4 days

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33,616 reviews

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California
1 review
0 helpful votes
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Tire Purchase
May 19, 2024

Very easy, they price matched for a set of Anakee tires. Had the tires mounted and balanced which was done on same day.

Date of experience: May 9, 2024
Wisconsin
1 review
0 helpful votes
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Arrived perfect
May 19, 2024

Good discount, first time buyer. Givi shield on 04 silverwing. Easy 15 min install. No extra hardware needed.

Date of experience: May 9, 2024
Virginia
1 review
0 helpful votes
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Everything was ok
May 19, 2024

The helmet arrive on perfect conditions and on right time.

Date of experience: May 9, 2024
Arizona
1 review
0 helpful votes
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Easy process
May 19, 2024

Easy as pie, However my windscreen arrived scratched. The bubble wrap was torn in a few spots. The box was not damaged.

Date of experience: May 9, 2024
Nebraska
2 reviews
0 helpful votes
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DUNLOP MISSION RAIDS!
May 19, 2024

These new Mission Raids look awesome! The Klim Dakar gloves look great! They appear to run a little big in size. I wear a XL normally and these are a little big on me so you might want to stop a size if ordering.

Date of experience: May 9, 2024
Massachusetts
2 reviews
0 helpful votes
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Love this jacket see right through it it's great for summer The sizes run SO SMALL i ordered a large had to return for 3 XL I was shocked just how small large was
I'm 5' 3 38 chest about 167 pounds.

Date of experience: May 9, 2024
1 review
0 helpful votes
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Cycle Gear has a lot of motorcycle equipment, our local shop is heavy on clothing, helmets and tires. They do match prices on tires, which is what I needed, and they also have military discounts, but not on tires. I lucked out on the day of purchase they had a half price on tire install. Even though the tire would not arrive for a couple of days, they honored the install promo. Only thing with Cycle Gear install is that it is all off the bike install so you have to take the wheel in for the install. I dropped off in the morning and it was ready by the middle of the day.

Date of experience: May 9, 2024
California
1 review
0 helpful votes
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Order received within the week
May 19, 2024

Easy to find replacement part needed. Didn't have to look too long to find what I needed.

Date of experience: May 9, 2024
Utah
1 review
0 helpful votes
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I will not purchase from Cycle Gear again. Product took almost two weeks to arrive. No updates where ever given.

Date of experience: May 9, 2024
Florida
1 review
0 helpful votes
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Excellent customer service from Cycle Gear.
May 19, 2024
Updated review

I've never had a bad experience or a bad product from Cycle Gear.

Date of experience: May 9, 2024

Quick & easy
October 18, 2023
Previous review

Quick & easy.

Date of experience: October 18, 2023
Nevada
1 review
0 helpful votes
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Fast!
May 19, 2024

Great experience with my local Riverside store. Always spend time explaining product differences.

Date of experience: May 8, 2024
Illinois
1 review
0 helpful votes
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Awesome
May 19, 2024

Everything was easy to find and navigate. Plenty of info one the product overall great experience.

Date of experience: May 8, 2024
California
2 reviews
0 helpful votes
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Repeat customer
May 19, 2024

Have made a number of purchases from Cycle Gear and continue to be satisfied with the products purchased and the staff.

Date of experience: May 8, 2024
California
2 reviews
0 helpful votes
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Nice sound
May 19, 2024

It's easy to buy just would like if you could put everything Thats California compliant

Date of experience: May 8, 2024
California
1 review
0 helpful votes
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V&H air cleaner rain cover
May 19, 2024
Updated review

I went into the store to purchase a rain cover for my Vance and Hines VO2 Radiant V air cleaner. They did not have it in the store. Team member in the store ordered it for me and it was delivered in a timely manner.

Date of experience: May 8, 2024

I keep coming back because it's easy and if there is...
February 21, 2024
Previous review

I keep coming back because it's easy and if there is a problem I can return to store.

Date of experience: February 21, 2024
Washington
1 review
0 helpful votes
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Exceptional Customer Service
May 19, 2024

The staff located at the store in Auburn Washington demonstrated exceptional customer service as well as being a very knowledgeable group of employees. It was a pleasure being educated on how to use and take care of all of the products I purchased.

Date of experience: May 8, 2024
Texas
1 review
0 helpful votes
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A+ service
May 18, 2024

Love how fast I got it. Good quality. Fast shipping

Date of experience: May 8, 2024
New York
1 review
0 helpful votes
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Just like to go to CycleGear to check out what's new.

Date of experience: May 8, 2024
Arizona
1 review
0 helpful votes
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Kickstand for my CRF 250
May 18, 2024

In the shopping and delivery experience went all well, except when it was time to attach the kickstand to my bike where I figured out it is too big and wont let it stand up properly when fully extended.

Date of experience: May 8, 2024
Utah
1 review
0 helpful votes
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Shopping on line is seamless.
May 18, 2024

The Tire had a few days delay In shipping. Just a heads up. After that everything was awsome.
Leigh at the Draper store took care of us.

Date of experience: May 8, 2024