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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,255
value
14
shipping
8,303
quality
11,600
This company responds to reviews on average within 4 days

Instant Feedback

33,745 reviews

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Texas
1 review
0 helpful votes
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Great service
June 4, 2024

By for the best service all around definitely will shop with again

Date of experience: May 25, 2024
New York
1 review
0 helpful votes
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Was great until I tried to check out. I hit the continue button and nothing happened - no reason why it did not go thru. The screen went blank and I entered in all the information again and then it went thru. The Chat bot was useless. Get a real person

Date of experience: May 25, 2024
Oklahoma
1 review
0 helpful votes
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Great face shield
June 4, 2024

It was exactly what I wanted and worked great. Super easy to see out of and reflective.

Date of experience: May 25, 2024
Louisiana
1 review
0 helpful votes
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Very nice and easy
June 4, 2024

Very fast and simple! Very satisfied with the whole process.

Date of experience: May 25, 2024
Canada
1 review
0 helpful votes
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Klim switchback adventure pants
June 4, 2024

Fast delivery, product fits and performs as advertised. No issues at all.

Date of experience: May 24, 2024
Alabama
1 review
0 helpful votes
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Order process was quick and easy. However, the Kuryakyn replacement basket was difficult to install. I broke two (2) rubber tabs trying to get them to seat properly. Anyway, it will hold a drink bottle.

Date of experience: May 24, 2024
Panama
1 review
0 helpful votes
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Great customer service
June 4, 2024

The store helped me to get the product available in the shortest time possible

Date of experience: May 24, 2024
Pennsylvania
1 review
0 helpful votes
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Items were as it on the website
June 4, 2024

Easy……………………………………………………………………………………………………………………..

Date of experience: May 24, 2024
Michigan
1 review
0 helpful votes
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Heated gear
June 3, 2024

I called prior to ordering online to ask specifially if the Firstgear heated jacket liners that I was ordering and in my cart were the kind that plugs into bike or by battery. I did not want it plugged into the bike. The representative looked them up and said they did not plug into bike. So I ordered. Received the order and found that they had the battery harness. Called back and found out they definitely plug in and you only offer the Gerbing vest that doesn't plug in. So now I have to return and I spent $20 additional to have products arrive in time for our bike trip. We didn't wear or take them with us and now I have to send everything back and order elsewhere. Thankfully, it was unusually warm last weekend in Michigan.

Date of experience: May 24, 2024
Maryland
1 review
0 helpful votes
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Battery tender great product
June 3, 2024

The salesman was very helpful in placing my order I the guy what I was trying to do an he walked me through it

Date of experience: May 24, 2024
California
2 reviews
0 helpful votes
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Great way to get gear
June 3, 2024

Easy to search for needed items and checkouts a breeze and delivery to my local store is a bonus

Date of experience: May 24, 2024
Washington
1 review
0 helpful votes
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Nice Bell Helmets Nice Price
June 3, 2024

Love the Helmet, Price is right, we bought two of them I bit tight in the cheek pads for me, I'm looking for thinner cheek pads.

Date of experience: May 24, 2024
South Carolina
1 review
0 helpful votes
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Cardo edge
June 3, 2024

I had great help at the store when purchasing. I now have to put it in my helmet. I maybe going back for help to install it so I don't screw it up.

Date of experience: May 24, 2024
Florida
1 review
0 helpful votes
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My go to shop
June 3, 2024

I discovered Cyclegear in 2012 when I purchased my first motorcycle. I remembered the shop when my husband needed a helmet and motorcycle cover.

Date of experience: May 24, 2024
California
2 reviews
0 helpful votes
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Easy ordering process and fast delivery.
June 3, 2024
Updated review

Very easy process and good deal with my RPM. Also love the selection of products available.

Date of experience: May 24, 2024

Easy purchase and the price of the item I wanted was...
April 22, 2024
Previous review

Easy purchase and the price of the item I wanted was competitive.

Date of experience: April 12, 2024
California
1 review
0 helpful votes
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Excellent!
June 3, 2024

Excellent experience! Friendly way to find the right product and buy it.

Date of experience: May 24, 2024
Maryland
1 review
0 helpful votes
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Great sales
June 3, 2024

Excellent inventory To choose from everything you could possibly need.

Date of experience: May 24, 2024
Texas
1 review
0 helpful votes
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Air filter
June 3, 2024

Ordered open box air filter at discount. Product was as described.

Date of experience: May 24, 2024
California
1 review
0 helpful votes
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Bought new replacement tires from online. They were not in store but shipped and arrived within two business days. I was notified of their arrival and was able to have my buddy pick them up. Nice extra was them calling me directly to verify I authorized him to pick up on my behalf even with all the order information on hand.

Date of experience: May 24, 2024
California
1 review
0 helpful votes
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Got tires
June 3, 2024

Easy and super helpful. Got my tires quickly and easily. Didn't have to hassle or worry about how the warranty works, the employee went over everything in detail and got me in and out in 20 minutes. Great service

Date of experience: May 23, 2024