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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,260
value
14
shipping
8,386
quality
11,684
This company responds to reviews on average within 4 days

Instant Feedback

33,966 reviews

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North Carolina
1 review
0 helpful votes
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The gloves are great!
June 20, 2024

Cycle gear is awesome! The gloves I got were on sale and they're really well made, you can tell. They got to me super quick!

Date of experience: June 10, 2024
Florida
1 review
0 helpful votes
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Very pleased
June 20, 2024

I was looking for bike tires and they took the time to explain differences between brands; that helped making the right pick.

Date of experience: June 10, 2024
Michigan
1 review
0 helpful votes
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Bennett
June 20, 2024

It was very simple and easy to do had no problem with anything.

Date of experience: June 10, 2024
Washington
1 review
0 helpful votes
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I ordered. Order was delivered.
June 20, 2024

I ordered. Order was delivered. Pre oiled filter was drier than I expected.

Date of experience: June 9, 2024
Virginia
2 reviews
0 helpful votes
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Got my quad lock case
June 20, 2024
Updated review

It was good. They didn't have my size in stock at the store but they helped me get the right one

Date of experience: June 9, 2024

Good website, and found what i wanted
November 14, 2023
Previous review

Good website, and found what i wanted

Date of experience: November 13, 2023
North Carolina
1 review
0 helpful votes
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Rear tire replacement
June 20, 2024

Convenient and easy. I ordered the tire online, followed the tracking they sent me and the store notified me it was there right when it arrived. I took my wheel in and they had it mounted and balanced the same day.

Date of experience: June 9, 2024
Illinois
1 review
0 helpful votes
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Icon Airflite
June 20, 2024

Best place to buy any and all gear! I'll never have any other helmet than this. Beat all expectations!

Date of experience: June 9, 2024
Arizona
1 review
0 helpful votes
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Battery warranty
June 20, 2024

It was a great easy experience the gentlemen helping me was awesome and made it quick and easy

Date of experience: June 9, 2024
New York
1 review
0 helpful votes
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Great service
June 20, 2024
Updated review

Had to return a helmet as is was too small. Seamless, easy proceed. Ordered new helmet and received a few days later.

Date of experience: June 9, 2024

Had to return helmet as it was too small
June 11, 2024
Previous review

Had to return helmet as it was too small. Easy to do return.

Date of experience: June 1, 2024
Texas
1 review
0 helpful votes
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Pleasant transaction all around
June 19, 2024

From the ordering, to the online support, to the store changing my tires. All excellent. Will do business with cycle gear always

Date of experience: June 9, 2024
California
1 review
0 helpful votes
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Murphys Motorcycle Co
June 19, 2024

Very good service. The problem was that they did not have the size in the helmet that I wanted so had to order it. I got it but not sure if the fit is right so will be returning to the Chico Store with it for their assessment.

Date of experience: June 9, 2024
Tennessee
1 review
0 helpful votes
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Received the item
June 19, 2024

I received the item however the box was damaged in shipping but the product was not damaged

Date of experience: June 9, 2024
Washington
1 review
0 helpful votes
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Safety First
June 19, 2024

Ordered the break light add on for my GIVI luggage box. Great price and fast shipping!

Date of experience: June 9, 2024
Texas
1 review
0 helpful votes
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New MX helmet.
June 19, 2024

Ordered an MX helmet on line. It was shipped to my store. I picked it up. Good deal

Date of experience: June 9, 2024
New York
1 review
0 helpful votes
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Never bought a helmet before and the man who rang us out helped my wife and I choose the right size and an in stock color. He also threw in the Bluetooth headset because it was intended to be an in store purchase.

The only complaint I have is lack of shipment tracking. It kept saying order being prepared, never shipped, and then just showed up one day.

But overall very happy and will be back.

Date of experience: June 9, 2024
Kimberly E. — CycleGear Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Wisconsin
2 reviews
0 helpful votes
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Quality product, shipped very fast. Great selection and good website.

Date of experience: June 9, 2024
California
1 review
0 helpful votes
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Went in looking for BILT motorcycle dust covers, only had one left, They offered to order another one and ship it to my home...I thought this is great and I went back and ordered 2 more.
While I'm 79 years old and obviously not in any shape to be a serious bike rider, never once have I been treated as someone that has no business being in a motorcycle related store. Quite the opposite in fact!.
I have several motorcycles and I'm restoring some and others,simply maintaining them, thus I will continue buying from Cycle Gear.

Date of experience: June 8, 2024
Florida
1 review
0 helpful votes
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Went to the store nearest to me for what i was looking for. Employee called another store 45 min away to put the item on hold. Drove over to pick up the item and as i was about to swipe my card i noticed the shield didn't say RF14 but 12. So clearly the guy was about to sell me the wrong item despite the phone call and me driving 45 min away. Needless to say they had to order/ship it to my house so I couldn't use the helmet that week.

Date of experience: June 8, 2024
Kimberly E. — CycleGear Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Texas
1 review
0 helpful votes
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Great
June 18, 2024

Quick and easy. Great selection. Quick and easy. Great selection. Quick and easy. Great selection.

Date of experience: June 8, 2024
California
1 review
0 helpful votes
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Just right, almost
June 18, 2024

Everyone in store was great. Patient, knowledgeable, and helpful. Two things I'd like to see:
1. Have gear folks can take for a "test drive". Spending this kind of money on gear, with a "once you've worn, you can't return it under any circumstances" policy is kinda jacked, if we can't actually try it in the real world first.

2. If you're running a promotion for free gear upon a particular purchase (I.e. The free comms gear for "helmet week") try to make sure you have it in stock.

Otherwise, everything was great and, thankfully, I'm quite happy with my new helmet, missing comms aside.

Date of experience: June 8, 2024