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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,264
value
14
shipping
8,426
quality
11,724
This company responds to reviews on average within 4 days

Instant Feedback

34,048 reviews

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Israel
1 review
0 helpful votes
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Had a great experience at Cycle Gear.
They notified me when my in-store pickup was ready.
Unfortunately the KLIM S4 Baja jacket was too large so I returned it.
The KLIM Mojave pants were great.
Thanks,

Date of experience: July 1, 2024
Arizona
1 review
0 helpful votes
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Second jacket
July 11, 2024

My first Sedici jacket came unstrapped from my bike and drug on the ground ruining it. Without hesitation I ordered another one and I'm now back in business.

Date of experience: June 30, 2024
California
1 review
0 helpful votes
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The pants came as advertised
July 11, 2024

The pants arrived and fit exactly to the size I ordered. They seem to be more for cold weather than summer time.

Date of experience: June 30, 2024
Nevada
1 review
0 helpful votes
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Wrong size helmet.
July 11, 2024

Everything went well, but the helmet is too small. I chose a large because I have a "bilt" helmet that's a large. Apparently the electronics probably account for the difference in size.

Date of experience: June 30, 2024
Michigan
2 reviews
0 helpful votes
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Dianese superlagerra gloves
July 10, 2024

Always enjoy perusing your motorcycle goods, especially your clearance/closeout section

Date of experience: June 30, 2024
New York
1 review
0 helpful votes
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Rain suck for air fielter
July 10, 2024

Place an order for 2 Vans and Hines rain suck for 117 screaming eagle air fielder 2023 low rider st,and 2023 low rider s. The rain sucks fit properly over the air filter. Good quality, fast shipping. I think the price was a little higher than expected.

Date of experience: June 30, 2024
North Carolina
2 reviews
0 helpful votes
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Received great service!
July 10, 2024

Went to the store to get a full suit, employee helped me get fitted for one by measuring me and let me try some on before I ultimately ordered one that I wanted. Great experience and would 100% recommend to my riding buddies!

Date of experience: June 30, 2024
North Carolina
1 review
0 helpful votes
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Easy online transaction, in store was just as easy. The staff today have been more than helpful and informative. I love doing business with you all so far. I've bought several helmets and other gear. Will be doing more business with again soon.

Date of experience: June 30, 2024
Texas
1 review
0 helpful votes
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New tires and installation
July 10, 2024

Ordered the new set of tires and had them installed well within on week from order date. (24 hour turnaround time after dropping my wheels off). Extremely satisfied!

Date of experience: June 30, 2024
Georgia
3 reviews
0 helpful votes
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Fan of cycle gear
July 10, 2024

Range of products, rpm membership, ease of finding and shipping products, super fast shipping

Date of experience: June 30, 2024
Ohio
1 review
0 helpful votes
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Fit perfect. Price was right.
July 10, 2024

Salsemen came over and siggested the helmets. The two helmets fit perfectly. We love the built in sunvisor. The design
Is awesome and The price was right.

Date of experience: June 30, 2024
North Carolina
1 review
0 helpful votes
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Satifactory
July 10, 2024

The last couple times I've visited cycle gear, it been a pleasant experience. Staff is polite and helpful.

Date of experience: June 30, 2024
North Carolina
1 review
0 helpful votes
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Awesome product advice
July 10, 2024

The store staff assisted et in selecting the best fit for my bike.

Date of experience: June 30, 2024
Illinois
1 review
0 helpful votes
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Expert Service
July 10, 2024

Jonathon was extremely helpful over the phone in helping me order a new helmet. I came into the store to authorize the purchase, and the helmet was delivered as promised in a timely manner. Excellent customer service (a rarity these days). Thanks, Jon!

Date of experience: June 30, 2024
Nevada
1 review
0 helpful votes
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No Protective Measures
July 10, 2024
Updated review

The shipping box Cycle Gear had no shipping protection measures. The helmet was just in a cardboard box with a cardboard triangle void filler and the shipping box had a crumbled up flat piece of paper on the top. A shipping box has 6 sides. Scorpion won't answer or respond to and email within a week July 7-13th and Cycle Gear said that's how all helmets are shipped. Fed Ex recommended shipping protection either bubble wrap or shipping peanuts. LS2 and Arai sent an e-mail stating they place bubble wrap and other protective measures when shipping. Cycle Gear is not held to the standard of shipping a helmet correctly. Bubble wrap is recyclable and every piece of used motorcycle parts I've ever ordered has been protected when shipped however when you order a new helmet it's tossed in a box and sent. Makes no sense.

Date of experience: June 30, 2024

Thank you had adjustable air/fuel screws that will...
December 25, 2023
Previous review

Thank you had adjustable air/fuel screws that will help a lot.

Date of experience: December 24, 2023
Arizona
3 reviews
0 helpful votes
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Excellent customer service
July 10, 2024

As a long-time Revzilla customer, I purchased almost all my cycling needs through them. I had seen the Cycle Gear stores but never went into one. Then I was in the market for a new hot weather jacket and decided to try Cycle Gear to try on some different models. What a wonderful surprise when I walked in and was immediately greeted by a super friendly and extremely knowledgeable salesman. He answered my questions and they even had the jacket I wanted in stock. I then was delighted to learn that Cycle Gear and Revzilla have joined forces. This is perfect because the exemplary customer service and product selection I've received through the years is now available at a brick and mortar store with an amazing selection and a similar level of customer service. I also joined the RPM program and already reaper the benefits of that. I can't imagine buying from another source other than Cycle Gear/Revzilla - this is the position that companies strive to be in and these guys have achieved that for my cycling needs.

Date of experience: June 30, 2024
Texas
1 review
0 helpful votes
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Sprocket fits like a glove
July 10, 2024

Online shopping makes it easy for parts for my bike when I plug in the info.

Date of experience: June 30, 2024
California
2 reviews
0 helpful votes
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Great products!
July 10, 2024

Love my helmet and gloves. Received everything I paid for in good condition and was able to pick up with no hassle.

Date of experience: June 30, 2024
Nevada
1 review
0 helpful votes
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Fantastic service
July 10, 2024

We bought a new helmet for my 9 year old grandson for are family vacation. I was worried we wouldn't receive it in time. I called customer service. They had it shipped overnight to me. What great customer service. Very happy

Date of experience: June 30, 2024
South Carolina
1 review
0 helpful votes
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Review
July 10, 2024

This is hilarious! There's a minimum on how many characters I can put here. So now I'm going to babble about why this is ridiculous. Instead of some sort of review for cycle gear I should have been able to put one four-letter word good. My experience was good but instead I'll say this is f****** ridiculous
There's that 50

Date of experience: June 30, 2024