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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,233
value
14
shipping
8,097
quality
11,391
This company responds to reviews on average within 4 days

Instant Feedback

33,147 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Rain gear
November 1, 2025

I purchased some over boots and some rain pants. The only thing I didn't like was there was that you can't tighten the pants. They have a cheap elastic but it fits loose.

Date of experience: October 19, 2025
California
1 review
0 helpful votes
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Awesome Company
November 1, 2025

It's not easy to find a company willing to ship motorcycle tires to Maui, Hawaii
Cycle Gear came through in spades. Best deal we could find on tires and a flat fee for shipping them to us. We will definitely be doing business with them in the future and telling all of our friends.

Date of experience: October 21, 2025
Tennessee
1 review
0 helpful votes
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Buy online
November 1, 2025

La compra en línea es genial, pero la compra en la tienda física es una basura, soy latino y una de las personas que atienden solo se burlaba y se reía, las motos son para todos da igual la raza.

Date of experience: October 21, 2025
California
1 review
0 helpful votes
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Julia was great!
November 1, 2025

Julia made the experience of finding a helmet very pleasant. She answered all my questions and gave great suggestions as well.

Date of experience: October 21, 2025
Washington
1 review
0 helpful votes
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Completely satisfied
November 1, 2025

Website was intuitive to navigate. Research and subsequent purchase of tires were smooth. Delivery was VERY fast. Installation service at Cyclegear shop was friendly and smooth. Highly recommend to everyone

Date of experience: October 21, 2025
New York
1 review
0 helpful votes
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Open Box Item
October 31, 2025

The open Box Item said it didn't have the hardware, but it did come with all the necessary hardware to install, looks like it was missing a different part, some sort of bracket, that might be part of another kit.

Date of experience: October 20, 2025
Louisiana
1 review
0 helpful votes
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Valkyrie windshield
October 30, 2025

I contacted CycleGear about replacing the original windshield on my 1998 Valkyrie. Unfortunately, I was given an incorrect part number, placed an order, and received the wrong windshield. Mary in customer service was quick to send me an RMA and shipped out the correct windshield. The new windshield looks great and fit perfect.

Date of experience: October 20, 2025
California
1 review
0 helpful votes
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Great Experience
October 30, 2025

Haven't been to cycle gear in a while. I went to the revzilla site to order something and was given the option for store pickup. I was surprised to see that I could pickup the item at my local cycle gear. Very cool

Date of experience: October 20, 2025
North Carolina
1 review
0 helpful votes
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Helmet Fitting
October 30, 2025

My last successful helmet purchase was in 2012, so I had a steep learning curve to accomplish that day. I credit Brooke at the Greenville store for making my purchase stress free & successful. We changed hemet brand & style from my previous lids, while maintaining equal fit & comfort. …. On a cranky 50 yr+ rider. Thank-you Brooke!

Date of experience: October 20, 2025
Utah
1 review
0 helpful votes
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Disappointed in quality
October 30, 2025

This was my second Biltwell purchase, the first time i wore this helmet the temps were in the 40's and my breath naturally created a little condensation on the inside of the visor. When i got to my destination, i found that the moisture buildup had caused some kind of substance to breakdown on the interior of the visor. Attempted to use water and a microfiber cloth to clear the visor, only to have more material flake off and worsen the issue. Will be taking this product back to my local store today.

Date of experience: October 20, 2025
Florida
1 review
0 helpful votes
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Two day shipping isn't two day shipping
October 30, 2025
Updated review

Ordered gas jug Wednesday night paid extra $22 for two day shipping because needed it for a race on Sunday. Called Thursday morning to make sure it would be here only to be told it's already been shipped and won't be here till Monday and there's nothing they can do. Extremely disappointed probably won't order from cycle gear again.

Date of experience: October 20, 2025
Kimberly E. CycleGear Rep
5 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.


Easy peezy cheesy weezy
April 13, 2025
Previous review

Easy peezy cheesy weezy

Date of experience: April 2, 2025
Texas
1 review
0 helpful votes
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Great Customer Service
October 30, 2025
Updated review

Ordered a tire online, I dropped off my rim at Cycle Gear so they could mount it when the tire arrived.
Ordered it on Sat., tire arrived Thurs., I got a call to let me know it had arrived. Drove over right after the call and they mounted/balanced the tire $30 and out the door I went. Fast, Friendly Customer Service.

Date of experience: October 2, 2025

Easy to use & order
October 14, 2025
Previous review

Easy to use & order.

Date of experience: October 4, 2025
California
1 review
0 helpful votes
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Helmet
October 30, 2025

Easy to deal with sales people at the store were very knowledgeable and installed my headset system in my helmet very satisfied

Date of experience: October 19, 2025
Alabama
1 review
0 helpful votes
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Beginner
October 29, 2025

I had no idea what i was doing or looking for when it came to buying a helmet and the lady there helped me through the whole process and even gave me advice on different things I hadn't thought about!

Date of experience: September 17, 2025
Kentucky
1 review
0 helpful votes
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Icon boots
October 29, 2025

I order some icon motorcycle boots. I got exactly what I ordered. The boots are great. They were delivered fast and hassle free.

Date of experience: October 10, 2025
North Carolina
1 review
0 helpful votes
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October 28, 2025

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Date of experience: October 18, 2025
California
1 review
0 helpful votes
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Interesting order
October 28, 2025
Updated review

I got two products a set of gloves and replacement shield clips for my helmet. The clips were not as pictured but worked so I was happy. The gloves were as pictured but I paid 5 bucks more than the sticker price on the gloves vs the website so a little disappointed if I could have gotten them for less in store.

Date of experience: October 18, 2025

Hopefully what I need
October 17, 2025
Previous review

Hopefully what I need

Date of experience: October 7, 2025
Massachusetts
1 review
0 helpful votes
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Don't ever buy tires from here
October 28, 2025

I ordered a rear tire for my Harley Davidson and brought it to motorcycle shop to put on after 2 days of trying the owner said it wouldn't bead wouldn't seal to the rim. He even wrote on receipt it was a bad tire. I contacted cycle gear showed pictures and the note and they told me I was stuck with it and try another tire shop. I brought it to Harley Davidson and they said tire was bad too and rimnwas good. I bought same tire from Harley shop and it went on first time. Now I'm out $300 and installation fees at 2 tire shops. Never order tires from this place as they sit in some warehouse drying out so they don't seal to the rim. Buy it straight from the dealer. They didn't give no refund, store credit or discount. My previous order for a saddle man seat took over a month to get in and Everytime I called support I received the run around. Can't believe bthis place is still in business and they sucked me in to buying there membership program too. Stay away

Date of experience: October 18, 2025
Kimberly E. CycleGear Rep
5 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

South Carolina
1 review
0 helpful votes
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Great service
October 28, 2025

Brooke was very attentive to my needs. She took time out to ensure that I had complete knowledge of my order, she even made sure that I knew that I could back if I had issues with my order

Date of experience: October 14, 2025
Florida
1 review
0 helpful votes
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Servo Buddy
October 28, 2025
Updated review

The item shipped very fast and was securely packaged. The item came as described and in excellent condition. It will work great with my project. The appearance is nice and sleek. I am very happy with this purchase.

Date of experience: October 18, 2025

I am happy with my shopping experience because I was...
October 16, 2025
Previous review

I am happy with my shopping experience because I was able to find the item I needed for my project and purchase it very easily. This is a very good purchasing system and I believe it handled my purchase securely.

Date of experience: October 5, 2025