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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,247
value
14
shipping
8,260
quality
11,555
This company responds to reviews on average within 4 days

Instant Feedback

33,635 reviews

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Arizona
1 review
0 helpful votes
Follow Maize F.
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So far I'm very happy with the items I ordered, as well as the helpful filtering system for finding the gear you are looking for. I will caution I had experienced difficulty actually *buying* anything, as my order cancelled several times (perhaps because of an issue with my VPN?). Anyways, in the end I had customer service get involved and they resolved the issue

Date of experience: July 17, 2024
Louisiana
1 review
0 helpful votes
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So. I never got an e-mail from any purchase order or RPM rewards but I did get this email. My email is not blocking or going to spam.

Date of experience: July 17, 2024
Florida
1 review
0 helpful votes
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I went into bc the side bracket for my visor that locks it in broke,so he did told me order it which i did. Like guys I AM NOT A HANDYMAN, NOT VERY HANDY, SO any help is needed. I was just wanna drive my bike and change a few things. Thank you for help as alwys

Date of experience: July 17, 2024
North Carolina
1 review
0 helpful votes
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Certain face shields and Pinlocks are compatible with certain helmets. You should add links for compatible accessories to find them easier.

Date of experience: July 17, 2024

Great experience overall.
June 15, 2024
Previous review

Very knowledgeable staff and was patient with me in the beginning stages of choosing my first piece gear.

Date of experience: June 5, 2024
Ohio
2 reviews
0 helpful votes
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Helmet Purchase
July 27, 2024

Went to store in Columbus to actually see helmets available. I had to ask salesperson to assist us. Helmet purchase was for my wife and she just tried helmets on until she found one that would work. The color she wanted was not in stock so we ordered helmet and Cardo communicater, which was sent to our residence. Received quickly.

Date of experience: July 17, 2024
Alaska
1 review
0 helpful votes
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Great experience
July 27, 2024

The delivery was fast and I loved the product! I loved that they shipped to Alaska too!

Date of experience: July 17, 2024
Illinois
1 review
0 helpful votes
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I went into cycle gear the lady who helped me was super nice I bought half of what I needed and shipped the rest to my home free. Couldn't have asked for a better customer service person and the package came exactly as stated quickly and on time.

Date of experience: July 17, 2024
California
1 review
0 helpful votes
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Great service as always
July 27, 2024

Quick shipping and had exactly what I needed. Prices are always good as well.

Date of experience: July 17, 2024
Illinois
1 review
0 helpful votes
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Faulty Part - read reviews
July 27, 2024

One of the mirrors came in chipped. I'll be returning them shortly. Cycle Gear was great though!

Date of experience: July 17, 2024
California
1 review
0 helpful votes
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Everything was easy and quick
July 27, 2024

Excellent service and super helpful! Love doing business with you!

Date of experience: July 16, 2024
Oregon
1 review
0 helpful votes
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Cycle Gear is awesome with great prices
July 27, 2024
Updated review

We love shopping cycle gear they always have what we need and at a price we can afford

Date of experience: July 16, 2024

Cycke gear is our favorite for all our ATV and Motorcycle...
December 18, 2023
Previous review

Cycke gear is our favorite for all our ATV and Motorcycle needs! Best shipping and customer service around.

Date of experience: December 17, 2023
Alabama
1 review
0 helpful votes
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Wonderful experience
July 27, 2024
Updated review

Great products,great price. Everything is usually delivered before expected delivery date. Love it

Date of experience: July 16, 2024

Wonderfull
April 7, 2024
Previous review

Wonderfull

Date of experience: March 27, 2024
Pennsylvania
1 review
0 helpful votes
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Summer glovin
July 27, 2024

Reax Castor perforated gloves are true to size, we're comfortable even on first ride. Not gauntlet gloves but not so short they don't protect your wrists. Cycle gear has great service.

Date of experience: July 16, 2024
California
1 review
0 helpful votes
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Excellent Boots
July 27, 2024

They fit fine, even though I'm usually a 47, they were out of that size, so I went with the 46 and it's still a little big bigger than expected. Great ventilation and breaks in easily.

Date of experience: July 16, 2024
Mexico
2 reviews
0 helpful votes
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Everything is great!
July 27, 2024

The service is just fabulous. The guy who help me to check my size and check personally if the race suit fits perfect, my gob just amazing service.

Date of experience: July 16, 2024
Arizona
1 review
0 helpful votes
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Staff were friendly and helpful
July 26, 2024

Everything was as expected and fairly priced, however for the cost associated with the tire mounting I would have appreciated staff cleaning up the wheels, at least cleaning the glue/stickers from the balancing weights

Date of experience: July 16, 2024
Tennessee
1 review
0 helpful votes
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Bell helmet
July 26, 2024

I'm very happy to receive this Bell 500 custom helmet in white.It didn't take much time to get it.

Date of experience: July 16, 2024
Arizona
2 reviews
0 helpful votes
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Always loved your store and always will.
The order I put in was a pretty long one. Every part and piece was box perfect. The shipping was faster then expected and the whole experience was pleasurable.

Date of experience: July 16, 2024
Utah
1 review
0 helpful votes
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Misogynistic
July 26, 2024

Your site is difficult if not impossible to navigate on mobile, you have items listed that are completely out of stock and unavailable and you participate in Pink Tax. Your product descriptions are vague, you have very little for the smaller structured, and you're far too curt in store.

Date of experience: July 16, 2024
Arizona
2 reviews
0 helpful votes
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The best
July 26, 2024

Very quick very welcoming and helpful people. You always feel welcome here

Date of experience: July 16, 2024