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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,237
value
14
shipping
8,161
quality
11,455
This company responds to reviews on average within 4 days

Instant Feedback

33,375 reviews

We monitor reviews for authenticity

Indiana
1 review
0 helpful votes
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I bought a coat
September 7, 2024

The coat was amazing and service was great! Will definitely shop with them again

Date of experience: August 27, 2024
Tennessee
1 review
0 helpful votes
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Great selection and upbeat atmosphere
September 7, 2024

Unsure of what helmet I wanted to buy.going from a 3 quarter to a full face. They had a great selection to choose from. Nathan was our sales associate and he took his time explaining thier differences. Let me try them on and wear around to make sure they didn't give me a headache. Very patient with us, we were there two hours. Also purchased a Cardo packtalk edge duo, he installed them in our helmets for us. Very professional and a great atmosphere. Definitely will be doing more business with them. We also ordered smoked lenses through the website and had them in 2 days. We are very pleased with purchases.

Date of experience: August 27, 2024
California
2 reviews
0 helpful votes
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Order not received in full yet...
September 7, 2024

Easy to find easy to pay 👍 most stuff ships quick I really like having a store nearby, pickup gear and returns are simple.

Date of experience: August 27, 2024
Texas
1 review
0 helpful votes
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September 6, 2024

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Date of experience: August 27, 2024
Alabama
2 reviews
0 helpful votes
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I went looking for a good helmet for my bike and the fellow gage did a awesome job showing me the halms and advised me on the wonderful new sedici strada 3 helmet, I all so purchased the pinlock far it, when it came in gage put in far me free of charge. I'm telling every body to go to cycle gear for their stuff.

Date of experience: August 27, 2024
Canada
1 review
0 helpful votes
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Jacket
September 6, 2024
Updated review

Good website, once I found what I was looking for. Easy checkout.

Date of experience: August 27, 2024

Easy when the WiFi is working
November 11, 2023
Previous review

Easy when the WiFi is working.

Date of experience: November 11, 2023
Pennsylvania
1 review
0 helpful votes
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Awesome quality
September 6, 2024
Updated review

Love the material. Great for chilly mornings or nights. Hot sunny days would be to hot for it tho. Very comfortable and I like the style.

Date of experience: August 27, 2024

Strada 3 Helmet
April 12, 2024
Previous review

Delivered in reasonable amount of time. Packaged well

Date of experience: April 2, 2024
Alabama
1 review
0 helpful votes
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Good Service
September 6, 2024

Megan H. Does a great job, she followed through and I received a quality product at a good price

Date of experience: August 27, 2024
Massachusetts
2 reviews
0 helpful votes
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Good Advice
September 6, 2024

Good customer support finding answers to my questions and technical clarifications and guidance (before and after) the online purchase.

Date of experience: August 27, 2024
Georgia
1 review
0 helpful votes
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Quick and secure transaction, prompt delivery in safe packaging.

Date of experience: August 27, 2024
Texas
1 review
0 helpful votes
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Good parts, delivered under 2 days. Comparable price to other online retailers. No complaints!

Date of experience: August 27, 2024
Alabama
1 review
0 helpful votes
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Like how it looks and fits on the bike
September 6, 2024

Installation wasn't fun because the torque heads on the bolts on the motorcycle were really tight and stuck but once they were off it looked great and helped keep wind down some

Date of experience: August 26, 2024
Louisiana
1 review
0 helpful votes
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Dependable Service
September 6, 2024

Placed order at Lafayette, Louisiana store. Staff is always pleasant and eager to help.

Date of experience: August 26, 2024
Maryland
1 review
0 helpful votes
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New Gear
September 6, 2024

Fast and efficient, for what I order no problem no damage to anything of the products. Will be shopping again soon

Date of experience: August 26, 2024
Utah
1 review
0 helpful votes
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First Time user
September 5, 2024

You have a good selection of products and the price was also very good. Thanks.

Date of experience: August 26, 2024
California
1 review
0 helpful votes
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Fast shipping, great product
September 5, 2024

Seamless experience will order again. Great product, cheapest price, and quick shipping.

Date of experience: August 26, 2024
California
1 review
0 helpful votes
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SUPER fast delivery.
September 5, 2024

I was amazed when my order showed up before I even expected it. Great service.

Date of experience: August 26, 2024
California
1 review
0 helpful votes
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Bell helmet refresh
September 5, 2024

Fast delivery considering it was a holiday weekend! Product was exactly as described and came well packaged. 5 star service as always.

Date of experience: August 26, 2024
Ohio
2 reviews
0 helpful votes
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Exactly what I wanted.
September 5, 2024
Updated review

Fast shipping, received it in two days. They even delivered on a Saturday.

Date of experience: August 26, 2024

Your online website while ordering is a joke.😉
July 3, 2024
Previous review

Your online website while ordering is a joke.😉

Date of experience: June 23, 2024
Tennessee
1 review
0 helpful votes
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It's very good!
September 5, 2024

I'm grateful for my order, I liked what I ordered very much just like in the photo

Date of experience: August 26, 2024