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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,259
value
14
shipping
8,372
quality
11,669
This company responds to reviews on average within 4 days

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33,938 reviews

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California
2 reviews
0 helpful votes
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Happy with the service and product
September 19, 2024

I received the item promptly and I am very pleased with the quality of the product.

Date of experience: September 9, 2024
Georgia
1 review
0 helpful votes
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Great service
September 19, 2024

Been to this store a couple of times. Always had a good experience.

Date of experience: September 8, 2024
Idaho
1 review
0 helpful votes
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Very happy with my Biltwell helmet.
September 19, 2024

I ordered the Biltwell "Gringo" Helmet. I have other helmets from Arai and Bell and the Biltwell compares nicely. The red color is really a great match to my Triumph Scrambler paint. It fits well and I look forward to wearing it for many years to come.

Date of experience: September 8, 2024
California
1 review
0 helpful votes
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Fantastic job
September 19, 2024

Super Great workers! Great service!

The materials are in good shape

Date of experience: September 8, 2024
Texas
1 review
0 helpful votes
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Good job
September 19, 2024

I got my tire, online update system seemed a little inaccurate, nit a big deal, still got my tire I wanted. Thanks.

Date of experience: September 8, 2024
South Carolina
1 review
0 helpful votes
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Fast and easy
September 18, 2024

Grateful for the service provided, everything was very smooth.

Date of experience: September 8, 2024
Colorado
1 review
0 helpful votes
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Excellent Customer Service
September 18, 2024

Tim has gone above and beyond w service, knowledge and experience. 5 stars!

Date of experience: September 8, 2024
Texas
1 review
0 helpful votes
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If you have limited information go to these guys they are willing to help you.

Date of experience: September 8, 2024
Massachusetts
2 reviews
0 helpful votes
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Good quality. Fast delivery
September 18, 2024

Always a good experience dealing with cyclegear. Service is fast and the selection of products with variety of pricing.

Date of experience: September 8, 2024
California
1 review
0 helpful votes
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Quick helmet delivery!
September 18, 2024

Ordered my new Arai Signet-X and was surprised by the speed of delivery. Great to have my latest Arai!

Date of experience: September 8, 2024
California
2 reviews
0 helpful votes
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Excellent website & product selection. I am also a frequent shopper at your retail location and appreciate these making product available for periodic purchases when waiting for delivery via a website purchase does not meet my needs

Date of experience: September 8, 2024
New Hampshire
2 reviews
0 helpful votes
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Perfect Fit!
September 18, 2024

I followed the directions to measure my head and ordered the size it corresponded with and it fits just perfectly! Love the strap feature with a snap set it and forget highly recommend this helmet

Date of experience: September 8, 2024
Illinois
1 review
0 helpful votes
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Zuma 50 tires
September 18, 2024

Description accurate, great price, fast shipping would do business again

Date of experience: September 8, 2024
Kentucky
1 review
0 helpful votes
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Bilt 3.0 techno helmets
September 18, 2024

We went to a cycle gear store to try them on the sale guy was awesome literally tried four different sizes for me and two for the old lady normally I am a XXL I had to order the 5XL and the old lady is usually a XS she ordered SM

Date of experience: September 7, 2024
Missouri
1 review
0 helpful votes
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I love my new helmet!
September 18, 2024

Olivia is amazing! She has great customer service, knows what's perfect for the customer and isn't a pushy salesperson. She took extra time to explain everything and was just fantastic to work with. The only reason I gave 4 stars on delivery time was because of Fed Ex and not CycleGear!

Date of experience: September 7, 2024
Maryland
1 review
0 helpful votes
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Good overall
September 17, 2024

Great selection, got here on time, sizes fit good. Has good variety.

Date of experience: September 7, 2024
Tennessee
1 review
0 helpful votes
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Better than online
September 17, 2024

I looked at prices online for tires for my bike and then went to the store, which was cheaper and had about the same time of shipping. Will definitely purchase again

Date of experience: September 7, 2024
California
1 review
0 helpful votes
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Harley
September 17, 2024

Awesome service it came earlier then intended was suprised

Date of experience: September 7, 2024
Texas
1 review
0 helpful votes
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Looks great
September 17, 2024

Bedford cycle gear is a great place with very noticeable people help you what you need and what but try to push you to get stuff you don't need

Date of experience: September 7, 2024
Illinois
1 review
0 helpful votes
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My One Stop Shop
September 17, 2024

Everyone at the Wade Hampton location in Greenville, SC were very knowledgeable and made me feel confident in my purchase.

Date of experience: September 7, 2024