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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,237
value
14
shipping
8,152
quality
11,446
This company responds to reviews on average within 4 days

Instant Feedback

33,311 reviews

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Missouri
0 reviews
0 helpful votes
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New Dainese Jacket
October 15, 2024

I really liked the option of picking up my order in the Cycle Gear store. Pickup in store was free of charge and allowed me to review the product in front of the staff to inspect it for any defects before taking delivery of it. Ordering through Cycle Gear was easy and I plan on purchasing more through them. The Dainese jacket I ordered was shipped well without and visible creases from folding.

Date of experience: October 5, 2024
California
0 reviews
0 helpful votes
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Quad Lock Phone Case
October 15, 2024

Cycle Gear had the best sales team and they not only assisted me in my purchase but they also installed a Bluetooth headset in a new helmet I purchased.

Date of experience: October 5, 2024
India
1 review
0 helpful votes
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Eazy-peazy!
October 15, 2024

Cool experience! Very convenient and easy to find the product I wanted! Will buy often!

Date of experience: October 5, 2024
Pennsylvania
0 reviews
0 helpful votes
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Difficult buying helmets online
October 15, 2024

Unless there is a similar helmet in stock, it may be unwise to order online.

Date of experience: October 5, 2024
Sweden
1 review
0 helpful votes
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Came fast and it works!
October 15, 2024

Ordered my pinlock and was able to purchase outright with rpm cash. With my membership, it was delivered quick in 2 days to be used the next time I rode!

Date of experience: October 5, 2024
Pennsylvania
1 review
0 helpful votes
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Stock more colors/ sizes
October 15, 2024

I stopped in the store in Allentown for 2 new helmets. The only option in the sizes we needed were white or that weird blue color... I can't believe black had to be ordered. But they shipped on time, and arrived in perfect condition... so no complaints

Date of experience: October 5, 2024
Kimberly E. — CycleGear Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Tennessee
1 review
0 helpful votes
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Fabulous service at CycleGear Memphis
October 15, 2024

Employees are professional, knowledgeable and committed to helping you meet all of your motorcycle needs.

Date of experience: October 4, 2024
Washington
1 review
0 helpful votes
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N a
October 15, 2024

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Date of experience: October 4, 2024
California
1 review
0 helpful votes
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Good product but bad customer service
October 15, 2024

I got a notification from FedEx that my items were delivered and signed for at to the store so I called the store in Fullerton and the manager guy who answered the phone said that the items haven't arrived. I was confused, and I thought that maybe I had been taken for because I was notified that my items were delivered yet they weren't there. The manager guy was no help. He basically told me to go $#*! myself and the items aren't there. Yeah, Alfred no Reassurances or information on delivery protocol you just told me they're not there and there's nothing he's can do about it. The guy calls our layer saying that the items were ready for pick up. So I'm confused about that whole situation, but the manager guy was a piece of $#*!

Date of experience: October 4, 2024
Arkansas
1 review
0 helpful votes
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Quick service
October 15, 2024

The process from the time the order was placed until delivery is great. I was informed every step.

Date of experience: October 4, 2024
Louisiana
1 review
0 helpful votes
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Sena helmet
October 15, 2024

Been a great shopping experience very easy to get what I needed

Date of experience: October 4, 2024
Idaho
1 review
0 helpful votes
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Good tires
October 14, 2024

You had what I wanted and made it easy to purchase with Paypal

Date of experience: October 4, 2024
Texas
2 reviews
0 helpful votes
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Got what I was looking for
October 14, 2024

Found the parts I wanted. Ordered them and received them quickly.

Date of experience: October 4, 2024
California
1 review
0 helpful votes
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Shift Linkage
October 14, 2024

I am very satisfied with the purchase of the chrome shift linkage. It is a definite improvement in both looks and function over the stock linkage. Looks sharp on my ride.

Date of experience: October 4, 2024
Texas
1 review
0 helpful votes
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Amazing 🤩
October 14, 2024

The product was designed perfectly, the time of delivery was very fast and before time love it

Date of experience: October 4, 2024
New Jersey
1 review
0 helpful votes
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Great Service
October 14, 2024

The team at the Arrowhead AZ store are great. Very knowledgeable and make the experience very easy and assist without high pressure sales!

Date of experience: October 4, 2024
Colorado
1 review
0 helpful votes
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No Bullseye!
October 14, 2024

I ordered Joe Rocket 'Wind Chill' gloves size large which is what I always get over the decades and I really did have much choice anyways since larger sizes were sold out. I received the gloves and they were a bit snug and I thought I would go ahead a give them a try. As it turned out with the gloves having a built in curvature plus being on the snug side, I could NOT open up my hand enough to get over the clutch and brake levers properly. The good thing is that Cycle Gear store in Colorado springs took them back (with all of the packaging that came with the gloves) along with the receipt for a refund. I ended up purchasing Alpine Star gloves that fit well, in the store - size large!

Date of experience: October 3, 2024
Texas
1 review
0 helpful votes
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After 26 years, both my daily jackets (winter and summer) had earned their retirements. I Ordered two new riding jackets from Cycle Gear. A new summer and a new winter, about a week apart. Both arrived in perfect condition and in less than a week for each. Can't ask for better service and ordering.

Date of experience: October 3, 2024
Virginia
1 review
0 helpful votes
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Fifty /Fifty
October 13, 2024
Updated review

I am very pleased with my air cleaner, K&N. The O'Neill jacket runs small. I like the jacket. It's just a small jacket even though I ordered 2xx.

Date of experience: October 3, 2024

Good gloves.
August 9, 2024
Previous review

Professional staff members are always helpful. Very knowledgeable about the products that they sell.

Date of experience: July 30, 2024
California
1 review
0 helpful votes
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Very good overall
October 13, 2024

I was able to place my order and have it arrive very quickly and the box was handled well

Date of experience: October 3, 2024