On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Good prices and a lot of things to buy also you get rpm rewards for every buy
Very useful was kinda still to small ordered big but I didn't know the sizes were different
It was easy to go through the process of buying, and it arrived on time, although shipping times where longer than originally expected at checkout.
All the process to select the armor, and size, and process the payment was smooth and easy. Although by being a member I was supposed to get the 2-day delivery, the actual delivery took roughly 4 days.
Always a pleasure dealing with them both online and in person.
Went in to try on gear. They didn't have everything I wanted in store so made a guess at the pants and jacket sizes. Jacket was good, pants didn't fit. Took them in to exchange. Style was being retired so I received a refund painlessly.
I bought the HJC as my first helmet from reading others talk about it and it's pretty much perfect. The price was so affordable and shipping was quick too
Website was easy to navigate and purchase needed items - thanks
My experience with cycle gear was pretty good they shipped fast
Knowledgeable and helpful. Derek got me full gear from helmet to pants.
Quick and easy. The package came before I expected it!
The online order and pick up process was very easy and seamless.
My luck I don't no the real issue but they had issues from the get go for my order I would of went to the store and pick it up cause I needed that weekend for a planned ride and it didn't show up cause of shipping issues
Easy to shop online and quick delivery to the store. Service on site was great and helpful.
CycleGear always ships promptly and accurately. The bigger the order, the longer it might take to ship out, but I've never had orders take longer than a few days to fulfill.
Awesome Riding gear and at a excellent price. The niece will love it!
We like the cycle gear team and the product. The back up of the product (six weeks) was the only issue.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members