On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Shopping at CycleGear is always an awesome experience, if you either get help in store or over the phone the associates are so helpful and polite. 100% recommend people to check it out, you won't leave empty handed :) at least I never do 😆
In store didn't have my size and selection. The worker there let me look through the computer and order my desired helmet. Delivered to store 2 days later. Very helpful
Great product. I am very satisfied. On time delivery, product fits perfect.
Easy,fast,great service,helpful and knowledgeable guys at local store
I got next day shipping and handling! Which wasnt expected! Quick and easy! The product came as described! Cannot give product review yet since it has not been worn.
Order arrived faster than expected and the product was in perfect condition.
Fast shipping and quality product! Will definitely recommend to my friends
Awesome helmet at a great price. Helmet was delivered quickly and safely packed.Thank you for a great expereince!
My experience was amazing! Shipping was fast but of course the carrier delayed shipping. Over all everything was excellent and would love to order again from the site
Shoutout to everyone at Cycle Gear in Plano, Tx. Those guys are awesome and always helpful. They have helped me many times including fit checking helmets/jackets to make sure size is good and they're very knowledgeable in things like electronic accessories.
The fingers are long and the wrist opening is small. Concerned that a smaller size would also decrease the wrist opening.
Easy ordering process arrived well packed and on time and free delivery.
Shipping was fast and the helmet looks nice, but it came missing the extra shield. The replacement has been ordered, but the lead time seems a bit long and I have not received it yet. I feel like at this point I should have returned and exchanged the helmet.
Everyone was helpful and understanding to my parts requests, everything came on time and worked perfectly.
Kaleb is fantastic. Extremely helpful and knowledgeable. Helped get my daughter fitted for a helmet and ordered, as well as an efficient sizing job for a track suit and new helmet
🏍 fast delivery, customer service. The product is exactly what I ordered.
Easy experience
Great customer service. This is my store.I will be coming here for all of my motorcycle needs.
Service in that store is always excellent.It was very good as always.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.