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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,238
value
14
shipping
8,171
quality
11,465
This company responds to reviews on average within 4 days

Instant Feedback

33,384 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Glad i looked around
December 24, 2024

I went in for a gift card and decided to look around.
Ive been looking for a front tire with reasonably good pricing. Found the best deal on a Dunlop. Thanks guys i highly recommend you. Merry Christmas team

Date of experience: December 2, 2024
Arizona
1 review
0 helpful votes
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All Good
December 24, 2024

Everything I ordered arrived on time and in good shape. Very satisfied with the experience.

Date of experience: December 14, 2024
Georgia
2 reviews
0 helpful votes
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What we needed and on sale!
December 24, 2024

Fairly easy to navigate the website. I would prefer the dirt bike category to have a section below it for protective gear and sub menus for each type.

Date of experience: December 27, 2024
Arizona
5 reviews
5 helpful votes
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Great online and in store
December 24, 2024

Any time I go into a CycleGear and bed help, the people are very friendly. Returns are easy and their prices are competitive

Date of experience: December 14, 2024
California
1 review
0 helpful votes
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Attentive and helpful
December 24, 2024

Thank you for helping me find the best helmet and locate a visor that is sold out everywhere. You guys are super informative and knowledgeable. I recommended a lot of people in our FB groups to go check y'all out if they needed any gears for riding.

Date of experience: December 13, 2024
Arizona
1 review
0 helpful votes
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N/A
December 24, 2024

N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A

Date of experience: December 14, 2024
Kentucky
2 reviews
2 helpful votes
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Better shipping info
December 24, 2024
Updated review

Fair, good price, standard China quality 5/10,shipping info and tracking 4/10.

Date of experience: December 14, 2024

Good great easy
December 12, 2024
Previous review

Good great easy

Date of experience: December 2, 2024
North Carolina
1 review
0 helpful votes
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Amazingly fast
December 24, 2024

Cycle gear was very quick on getting package delivered with the holiday season

Date of experience: December 14, 2024
California
1 review
0 helpful votes
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Brutal 🔥🔥🔥
December 24, 2024

Un cambio radical para mi S1000RR.
Ahora si suena como quería

Date of experience: December 14, 2024
North Carolina
1 review
0 helpful votes
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Customer service on point!
December 24, 2024

I will be ordering from here more. The communication and updates on my order were top tier. Thanks Cycle Gear, keep up the great work!

Date of experience: December 14, 2024
California
1 review
0 helpful votes
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Quick and easy
December 24, 2024

First time ordering this type of gear for my kids. I purchased a mini bike and wanted to make sure safety is a priority. Great selection, being new to learning on how things should fit properly was a lil challenging. Over all great experience

Date of experience: December 14, 2024
Alabama
2 reviews
0 helpful votes
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Had to do a little fact-finding between site videos, reviews, and sizing charts because AlpineStar is notorious for weird sizing, but I was able to get a jacket and pants set that fit me perfectly. Both parts arrived ahead of schedule and were in mint condition. I could not be more satisfied, although I had to do a lot of careful sizing consideration up front.

Date of experience: December 13, 2024
New York
1 review
0 helpful votes
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Good, Bad and Ugly
December 24, 2024

The good, Shipping was a lot faster than expected, product seems to be good. The bad and ugly... The box looks like it was ripped open 3 times and re-taped, the side of the box was torn open to the point to can just reach in and grab whatever. Glad I have trustworthy neighbors.
I'll still order from them, hopefully it's just a one time thing.

Date of experience: December 13, 2024
California
1 review
0 helpful votes
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Back Saver
December 24, 2024

Bought this to easily handle putting on race tires, I'm 67 and not getting any younger.
Excellent investment!

Date of experience: December 13, 2024
California
1 review
0 helpful votes
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Excellent Online Shopping Experience
December 24, 2024

First if all, ordering was a breeze. I liked the fact that I could have the ordered shoes shipped to a Cycle Gear store - awesome! No Porch Anxiety! The shoes are truly spectacular and the delivery experience was fast and the staff at the Redwood City store were extremely friendly and courteous, they offered to let me try the shoes on in the store, top notch vibe and customer service. The store was slick and lot's of good stuff in there, I had to avoid temptation. I highly recommend ordering from (or shopping at) Cycle Gear.

Date of experience: December 23, 2024
GB
1 review
0 helpful votes
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5/5
December 24, 2024

Got my boots really fast and I love them!
Fast shipping came within just a few days.

Date of experience: December 4, 2024
California
1 review
0 helpful votes
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Great customer service
December 24, 2024

I have been shopping at Cycle Gear for 28 years! I love their clean store, great customer service and large selection of products.

Date of experience: December 13, 2024
Alabama
1 review
0 helpful votes
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Online order to local store.
December 23, 2024

I was able to order what I needed and try it on in store. The store staff was helpful as well.

Date of experience: December 6, 2024
Alabama
1 review
0 helpful votes
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I love shopping at Cycle Gear.
December 23, 2024

Cycle Gear has what I need in stock. If they don't, they will have it shipped to my house free of charge and I can return it to the store if I'm not satisfied with the product.

Date of experience: December 13, 2024
California
1 review
0 helpful votes
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Christmas Gift
December 23, 2024

Experience has been wonderful so far just waiting to see if they fit my husband. As we wait until Christmas 🎄 morning.

Date of experience: December 13, 2024
Kimberly E. — CycleGear Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.