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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,228
value
14
shipping
8,058
quality
11,352
This company responds to reviews on average within 4 days

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33,047 reviews

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California
1 review
0 helpful votes
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Neotec II
December 26, 2024

It is my first Shoei. I had a Bell and a Sedici before, and they were good. But you can see immediately that the Shoei is at the next level. The airflow is superb (way better than any helmet I used). The pin-lock that comes with the helmet works excellently. I still need to use it with my glasses, but I'm not confident that it will not fog at least a bit. The noise profile is better than my Sedici Strada, but I expected more. If you ride a cruiser, your head position will always be high, and the highway's wind noise will be significant. If you tilt your head down a bit and ride like a naked bike, you can readily feel the noise decreasing. In any case, it is a solid product, and I am enjoying using it.

Date of experience: December 16, 2024
Connecticut
1 review
0 helpful votes
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Nice & warm
December 26, 2024

Product is great as well as cycle gear Denise in richmond va is amazing

Date of experience: December 16, 2024
California
1 review
0 helpful votes
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Bought heated clothing for myself decided to buy one for my girlfriend so she also stays warm. Love the product

Date of experience: December 16, 2024
Washington
1 review
0 helpful votes
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Timely delivery
December 26, 2024

Great product. Website is easy to navigate.way to go! Yay

Date of experience: December 15, 2024
California
2 reviews
0 helpful votes
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Efficiency
December 26, 2024

I order several items through CYCLE GEAR over the course of 2 years and have never had an issue with delivery,damages,or customer service. All items were as advertised/shown. The order process is clear and simple,anyone with a phone or computer and easily order parts, clothing with ease. Even store orders are made easy with employees. I would definitely recommend future rider to buy gear with CYCLE GEAR and their respective partners.

Date of experience: December 12, 2024
Colorado
1 review
0 helpful votes
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I'd do it again
December 25, 2024
Updated review

I wanted an Oxford Montreal 4.0 jacket but was uncertain about the sizing. I went to a local Cycle Gear store and tried on similar (European sized) jackets and based my online order on that. Worked just fine. Very satisfied with the jacket, the service and the delivery.

Date of experience: December 15, 2024

A little more complicated than it should be
December 14, 2024
Previous review

A little more complicated than it should be.

Date of experience: December 4, 2024
Washington
1 review
0 helpful votes
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Shoulda bought first…. Arai XD- 5
December 25, 2024

I had used full-face helmets for decades and always fought with the sun heading eastward in the morning. Watching Norily on Itchy Boots convinced me to try a visored hat and having worn Arai for many years as well, bought the XD- 5. Shoulda gone that way long ago.

Date of experience: December 15, 2024
Florida
1 review
0 helpful votes
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Top Site
December 25, 2024

Love the site, stores, and gear. Never disappointed and fast shipping.

Date of experience: December 15, 2024
Nevada
1 review
0 helpful votes
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Great jacket!
December 25, 2024

Found a great leather jacket on the Cycle Gear site. It's very well made and provides excellent protection. It is also a good looking jacket as well as comfortable. Thanks Cycle Gear.

Date of experience: December 15, 2024
California
1 review
0 helpful votes
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E-Gift Card -v- real Gift Card
December 25, 2024

Wanted to have a real gift card delivered, not an e-gift card

Date of experience: January 1, 2025
Texas
1 review
0 helpful votes
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75 mile drive but worth the trip
December 25, 2024
Updated review

Easy peasy as usual service and staff rock in this time of inflation it is so hard to buy any thing from stealer ships without feeling violated lol cycle gear continues to have decent prices and great service the store in Lewisville TX is the best experience so far and I will continue to buy there and online in the future keep up the great work

Date of experience: December 26, 2024

Easy navigation
February 25, 2024
Previous review

Easy navigation.

Date of experience: February 25, 2024
Illinois
1 review
0 helpful votes
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Roland sands cayucos jacket
December 25, 2024

Good products good prices. Delivery was quick. Unfortunately the jacket I ordered was too tight through the shoulders but was a really nice jacket. Return customer service was great!

Date of experience: December 27, 2024
California
1 review
0 helpful votes
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Great service
December 25, 2024

Smooth purchase process, joined the annual club and received a good discount.

Date of experience: December 15, 2024
Georgia
1 review
0 helpful votes
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In Store purchase Lawrenceville Ga
December 25, 2024

Boots were out of stock but the very helpful store sales person ordered boots for me and they were shipped to store. Got an email when they arrived, went by store to try them on and pick up. Don't know the sales person's name, but she was knowledgeable of product line and was very pleasant and helpful.

Date of experience: December 6, 2024
Nebraska
1 review
0 helpful votes
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Gift certificate
December 25, 2024

Fast shipment. Very easy to order. Would use your site again!

Date of experience: December 15, 2024
Georgia
1 review
0 helpful votes
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You May Be My New Goto Supplier
December 25, 2024

My buyer experience was great. I placed my order on Saturday and by Monday night my item had arrived - ahead of schedule. Thanks.

Date of experience: November 30, 2024
California
1 review
0 helpful votes
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Just get it!
December 25, 2024

I looked, saw what i want and i just got it!
Cyclegear is always good!

Date of experience: December 14, 2024
California
1 review
0 helpful votes
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Ordered the wrong size
December 25, 2024

I hate shopping for clothes online because I'm old school and I need to try things on before purchasing. Luckily cycle gear makes returns and exchanges very easy.

Date of experience: December 13, 2024
Ohio
1 review
0 helpful votes
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E-gift card instructions not clear
December 25, 2024

I was purchasing a gift card for my son-in-law on short notice. Since this was a gift and I wanted to make sure I got it on time I asked it to come to my email address. I hope he won't have any problems using it.

Date of experience: December 25, 2024
California
1 review
0 helpful votes
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The new motorcycle battery would drop.4 volt overnight. Store declined refund or exchange saying the
Tester passed it.

Date of experience: December 9, 2024
Kimberly E. — CycleGear Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.