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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,256
value
14
shipping
8,321
quality
11,618
This company responds to reviews on average within 4 days

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33,797 reviews

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California
1 review
0 helpful votes
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I've found the staff to be personable, knowledgeable and always willing to help.They generally stock a good amount of motorcycle gear. My purchase happened to be special order and took a little time, but nothing crazy and the communication was good.

Date of experience: January 27, 2025
Arizona
1 review
0 helpful votes
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Good service
February 6, 2025

I'm really please with the fact that there was no resistance when I returned defective gloves.

Date of experience: January 27, 2025
Macao
1 review
0 helpful votes
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Great tires at a good price.
February 6, 2025

Fast and easy ordering experience, shipped to my house. As I install and balance my own tires

Date of experience: February 7, 2025
Louisiana
1 review
0 helpful votes
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Tires are Good
February 6, 2025

Tires looked good but the front one was missing the dot for balancing. Also, had to go somewhere else to get my tires mounted because the tire machine at Cycle Gear was down.

Date of experience: January 27, 2025
Nevada
1 review
0 helpful votes
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Faster than an H2
February 6, 2025

Didn't have to pay for expedited shipping and still received my order the next day

Date of experience: January 27, 2025
New York
1 review
0 helpful votes
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Nice rechargeable light.
February 6, 2025

I'm tired of replacing batteries, so this light is just the thing.

Date of experience: January 27, 2025
Maryland
1 review
0 helpful votes
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Excellent service
February 6, 2025

The web site was straight forward, easy to shop, purchase and delivery.

Date of experience: January 27, 2025
New York
1 review
0 helpful votes
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I refuse to shop anywhere else!
February 6, 2025

I have bought a great riding jacket, gloves and now another helmet through CycleGear. It arrived within two days of of purchase and was packaged well and I can't wait for the season to start so I can use it!
Thank you!

Date of experience: January 27, 2025
New York
2 reviews
0 helpful votes
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Good service,good selection.
February 6, 2025

Came to pick up the helmet and Sena intercom I ordered. The guys installed intercom in no time. Good service and good selection.

Date of experience: January 27, 2025
New York
1 review
0 helpful votes
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Excellent
February 6, 2025

The cover arrived quickly and was exactly as described. Thank you!

Date of experience: January 26, 2025
Texas
1 review
0 helpful votes
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It was good
February 6, 2025

I really don't know what you want me to say here I like the helmet both helmets that I bought. I haven't got to use them yet cause it's been too cold to ride.

Date of experience: January 26, 2025
California
1 review
0 helpful votes
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Nice product, slow delivery
February 5, 2025

Product is very nice, but was told it would be 2 day delivery, and it took much longer. Also had to contact Hogworkz to get more velcro and stickers.

Date of experience: January 26, 2025
California
1 review
0 helpful votes
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Thank you
February 5, 2025

My return and new order was smooth. Fast shipping and tracking great experience overall.

Date of experience: January 26, 2025
California
1 review
0 helpful votes
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Wonderful
February 5, 2025

Very fast shipping. Kept me up-to-date with every step. Product fit perfectly.

Date of experience: January 26, 2025
California
1 review
0 helpful votes
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Always a pleasure
February 5, 2025

Jake has always helped me out and been a pleasure to work with. He was out of stock of my size, ordered it and had it shipped to the store for an easy pick up. He's always quick, helpful, and a genuine pleasure to work with!

Date of experience: January 21, 2025
California
1 review
0 helpful votes
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Parkmoor Cycle Gear
February 5, 2025

Cycle Gear has been around for decades, and their management model is on display at the San Jose Cycle Gear. Not only do they have multiple staff that are experts in their products, but I've also received great contacts with other related vendors when Cycle Gear didn't have my sizes (kevlar lined jeans in 36Wx38L).
I'm just another customer, but these folks at the SJ Cycle Gear deserve recognition for keeping their shop top-notch. Thanks!

Date of experience: January 21, 2025
California
1 review
0 helpful votes
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Great product selection, easy to order, very satisfied with my order!

Date of experience: January 26, 2025
Texas
1 review
0 helpful votes
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Products are high quality and take my riding experience to a new level.

Date of experience: January 26, 2025
Nevada
1 review
0 helpful votes
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Helmet purchase
February 5, 2025

Had a great experience buying our helmets at Cycle Gear. The staff was truly outstanding. We were helped with the sizing, product selection and advice. It was a very nice experience.

Date of experience: January 14, 2025
Kentucky
2 reviews
0 helpful votes
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Sena 60s
February 5, 2025

Purchase and delivery outstanding. Awaiting installation.

Date of experience: January 25, 2025