Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've found the staff to be personable, knowledgeable and always willing to help.They generally stock a good amount of motorcycle gear. My purchase happened to be special order and took a little time, but nothing crazy and the communication was good.
I'm really please with the fact that there was no resistance when I returned defective gloves.
Fast and easy ordering experience, shipped to my house. As I install and balance my own tires
Tires looked good but the front one was missing the dot for balancing. Also, had to go somewhere else to get my tires mounted because the tire machine at Cycle Gear was down.
Didn't have to pay for expedited shipping and still received my order the next day
I'm tired of replacing batteries, so this light is just the thing.
The web site was straight forward, easy to shop, purchase and delivery.
I have bought a great riding jacket, gloves and now another helmet through CycleGear. It arrived within two days of of purchase and was packaged well and I can't wait for the season to start so I can use it!
Thank you!
Came to pick up the helmet and Sena intercom I ordered. The guys installed intercom in no time. Good service and good selection.
The cover arrived quickly and was exactly as described. Thank you!
I really don't know what you want me to say here I like the helmet both helmets that I bought. I haven't got to use them yet cause it's been too cold to ride.
Product is very nice, but was told it would be 2 day delivery, and it took much longer. Also had to contact Hogworkz to get more velcro and stickers.
Jake has always helped me out and been a pleasure to work with. He was out of stock of my size, ordered it and had it shipped to the store for an easy pick up. He's always quick, helpful, and a genuine pleasure to work with!
Cycle Gear has been around for decades, and their management model is on display at the San Jose Cycle Gear. Not only do they have multiple staff that are experts in their products, but I've also received great contacts with other related vendors when Cycle Gear didn't have my sizes (kevlar lined jeans in 36Wx38L).
I'm just another customer, but these folks at the SJ Cycle Gear deserve recognition for keeping their shop top-notch. Thanks!
Great product selection, easy to order, very satisfied with my order!
Products are high quality and take my riding experience to a new level.
Had a great experience buying our helmets at Cycle Gear. The staff was truly outstanding. We were helped with the sizing, product selection and advice. It was a very nice experience.
Answer: Your local dealership will almost inevitably be superior to CycleGear, in every respect. The reason for that is your local dealership will cease to exist if they don't offer their customers the service, support, and products that they are looking for. You might not find it on the shelf right then, but every dealership has the ability to order in what you want and they will price it fairly, because they know that you can go elsewhere. These internet retailers need to be put out of business, by us. All we have to do is shop locally.
Answer: There's nothing legit about the website. They have stores in many different cities around the US, but their customer service is almost as bad in-store, as it is from their corporate call center and internet department.

