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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,238
value
14
shipping
8,157
quality
11,451
This company responds to reviews on average within 4 days

Instant Feedback

33,339 reviews

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Georgia
1 review
0 helpful votes
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Hjc
April 17, 2025

Always the best. Great options great choices fast shipping always a pleasure to do business with cycle gear

Date of experience: April 7, 2025
Idaho
1 review
0 helpful votes
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Customer service
April 17, 2025

Service was ok... they were so busy, i left and will try another day.

Date of experience: April 7, 2025
Wisconsin
1 review
0 helpful votes
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Round tires
April 17, 2025

They arrived quicker than expected. I don't know what else to say, because we have not mounted them yet. It may be some time before we have them mounted as the rims need to be refinished and clear coated. Hope that is 50 words..

Date of experience: April 7, 2025
California
1 review
0 helpful votes
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Yuasa Battery Worked Great
April 17, 2025

Easy item to find on the website. Fit the bike perfectly. 2nd one I've ordered and again, no issues.

Date of experience: April 7, 2025
Iowa
1 review
0 helpful votes
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The guys and gals at Cycle Gear always treat me great. They go out of their way to make sure whatever I bought or whatever I need is taken care of before I walk out the door.

Date of experience: April 7, 2025
Indiana
1 review
0 helpful votes
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Nice gloves
April 17, 2025

I had no problems ordering. There were no problems with the shipping.
I like the gloves i bought.

Date of experience: April 7, 2025
California
3 reviews
0 helpful votes
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I bought a Yuasa battery online from Cycle Gear. The delivery time was lightning fast, one day turnaround. The battery was a match to the old one that I wanted to replace. The only reason I was replacing it was to know that I had a brand new battery for the motorcycle that I had just bought used. The old battery was actually working fine. I received the new battery and put it on a trickle charger for 48 hours before installing it. Once installed I could not get my motorcycle started. I retraced my steps backwards and decided to re-install the old battery to see if it would work better. The bike fired right up. Not sure why the new battery could not get the bike to start but i decided to return it and stick with the old working battery. Cycle Gear was very helpful and easy to work with. I brought my battery into a local store and they processed a return on the spot.

Date of experience: April 3, 2025
Georgia
1 review
0 helpful votes
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New Rubber
April 17, 2025
Updated review

The guys did a great job with a faster turn-around time than expected!

Date of experience: March 30, 2025

Shanna was awesome and helped me tremendously
April 6, 2025
Previous review

Shanna was awesome and helped me tremendously.

Date of experience: March 27, 2025
Ohio
1 review
0 helpful votes
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Awesome!
April 17, 2025

Fast shipping, great communication, and great price highly recommended!

Date of experience: April 7, 2025
Illinois
1 review
0 helpful votes
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Quality
April 17, 2025

With tires on your motorcycle I think you shouldn't go the cheap route. Safety is my main focus when I ride tires are up to date and look good

Date of experience: April 7, 2025
Oregon
1 review
0 helpful votes
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Great Service From Cycle Gear Bakersfield
April 17, 2025
Updated review

My experience was great, due to a very knowledgeable employee, and prompt delivery to my home, of the item ordered.

Date of experience: April 7, 2025

When I was unable to order the tires via the Cycle...
February 6, 2025
Previous review

When I was unable to order the tires via the Cycle Gear Website, Cycle Gear contacted me, and made the ordering process seamless.

Date of experience: January 27, 2025
California
1 review
0 helpful votes
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It was amazing
April 17, 2025

I walk in, employees are always super helpful. I have a great experience with the Cycle gear of Orlando team.

Date of experience: April 7, 2025
Pennsylvania
1 review
0 helpful votes
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Great price, great service
April 17, 2025

Delivered earlier than expected, good product with $20 gifted discount from CG

Date of experience: April 6, 2025
Oregon
1 review
0 helpful votes
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AGV K1S Helmet
April 17, 2025

Nice helmet. Decided on a different helmet. The matte black is not as matte as I'd like.

Date of experience: April 6, 2025
New York
1 review
0 helpful votes
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Service Satisfaction
April 16, 2025

Items were ordered and delivered in a very timely fashion. What's kept up to date on delivery progress. And notified once items were available be picked up at the store.

Date of experience: March 31, 2025
California
1 review
0 helpful votes
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You Made A Customer For Life
April 16, 2025

Huge thank you to the team at the Pasadena, CA CycleGear location. They worked with me to find the right helmet to suit my needs, and made expert recommendations based on the questions I was asking. Very satisfied with my purchase and my experience here.

Date of experience: March 24, 2025
Texas
1 review
0 helpful votes
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Perfect
April 16, 2025

Smooth operation, reliable, and had what I needed it. Great people at the Webster location

Date of experience: April 6, 2025
Tennessee
1 review
0 helpful votes
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Michelin commander ll tire review
April 16, 2025

I received the tire in 2 days at a good price, but it was manufactured in 2022. That's a 3 year old tire that has a shelf life of 7 years. I will more than likely wear it out in 4 years, so l am keeping it, but not real happy with a 3 year old tire.

Date of experience: April 6, 2025
North Carolina
1 review
0 helpful votes
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Buying a new helmet
April 16, 2025

Took an awfully long time as there were so many choices and the each fit and sized differently

Date of experience: April 6, 2025
North Carolina
2 reviews
0 helpful votes
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Exactly what I ordere
April 16, 2025

I was very excited to find what I needed and it was exactly what I wanted. The checkout process was very quick and easy. My package arrived in two days and it was very well wrapped and protected so that it was delivered safely.

Date of experience: April 6, 2025