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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,260
value
14
shipping
8,379
quality
11,677
This company responds to reviews on average within 4 days

Instant Feedback

33,959 reviews

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Arkansas
1 review
0 helpful votes
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Best price on tires.
May 11, 2025

Bought tires online and picked them up in the store. I tried other online retailers and Cycle Gear had the best prices.

Date of experience: May 1, 2025
New York
1 review
0 helpful votes
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Great service
May 11, 2025

Great, I dropped my helmet off. The purchased Sena was installed.

Date of experience: April 18, 2025
California
1 review
0 helpful votes
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Fast shipping with membership
May 11, 2025

Love shopping with cycle gear, haven't had any issues with any parts or gear!

Date of experience: April 30, 2025
South Carolina
1 review
0 helpful votes
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Adventure Tires
May 11, 2025

I ordered a set of tires for my Honda CFR300. I had them delivered to the local CG store for my convenience. I was able to track the shipment with their website and were delivered when promised. No issues.

Date of experience: April 30, 2025
Louisiana
1 review
0 helpful votes
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Great!
May 11, 2025
Updated review

I have ordered many things from cycle gear, as well as visited their stores. Their selection is great and their shipping is fast. I will order from them again.

Date of experience: April 30, 2025

Easy, fast, and conveinent
April 29, 2025
Previous review

Easy, fast, and conveinent.

Date of experience: April 18, 2025
Utah
1 review
0 helpful votes
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Great place
May 11, 2025

Love there service, great prices and all came at a good time.

Date of experience: April 30, 2025
Wisconsin
1 review
0 helpful votes
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May 11, 2025

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Date of experience: April 30, 2025
Pennsylvania
1 review
0 helpful votes
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I ordered a helmet and for my surprise I ordered the wrong color. I was able to immediately return and get the correct color. Super pleased with product, ease of exchange and customer care. Thanks.

Date of experience: April 30, 2025
Georgia
1 review
0 helpful votes
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Great sales
May 11, 2025

The shop was helpful in choosing a helmet and the visor to attach

Date of experience: April 30, 2025
Oklahoma
1 review
0 helpful votes
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Damn good
May 11, 2025

Fast and got what i wanted for my momocycle, ordered from the store in okc and will always go back

Date of experience: April 30, 2025
Georgia
1 review
0 helpful votes
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Terrific Customer Service
May 11, 2025

Within two hours of placing an order for tires, I realized that I had made a crucial error with one of the two. I dialed-up Cycle Gear and had a pleasant female agent handle my mishap with aplomb! She corrected the order expeditiously and shipping still got it to me in two days! A positive experience to say the least! In the words of A. Schwarzenegger, "I'll be BACK!"

Date of experience: April 30, 2025
Ohio
1 review
0 helpful votes
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I went into the store to inquire about a brand of riding helmet. I was given multiple options and eventually settled on the icon helmet I ordered.

Date of experience: April 30, 2025
Illinois
1 review
0 helpful votes
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Tcx boots
May 11, 2025

Second time buying these boots. First pair lasted 4 years of daily use. Hoping this pair lasts as long if not longer. Incredibly comfortable boots and the waterproofing is amazing

Date of experience: April 30, 2025
Indiana
1 review
0 helpful votes
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Best Customer Service!
May 10, 2025

Customer service like this is hard to find - the staff were extremely helpful, kind, and patient as we asked a ton of questions to get a new teen dirt bike rider fitted with all the right protective gear. We ended up needing to order boots for his size and they came two days later! Unheard of shipping speed from an in-store order! So thankful we found this place, we won't go anywhere else now!

Date of experience: April 19, 2025
California
1 review
0 helpful votes
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Helpful
May 10, 2025

The staff in the shop was incredibly helpful, nice, and gave lots of information to a new rider. They encouraged me to try on different gear, gave feedback and information on items I was looking at. They also made sure my order was correct and I was comfortable with my purchase. Will be back.

Date of experience: April 30, 2025
Missouri
1 review
0 helpful votes
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Great service
May 10, 2025

Very knowledgeable helped me pick the right armoured pants for me.

Date of experience: April 30, 2025
Washington
1 review
0 helpful votes
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Tires
May 10, 2025

Twice now I've bought a tire from you guys and the machine is broken and I have to find somewhere else to get it mounted.

Date of experience: April 28, 2025
Florida
1 review
0 helpful votes
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Great staff
May 10, 2025

Staff members were very helpful when making online order..

Date of experience: April 19, 2025
Tennessee
2 reviews
0 helpful votes
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CycleGear Is The GOAT
May 10, 2025

Always goated, I buy all my bike stuff from cycle gear Purchased my rear wheel stand for my 2021 rebel and it works as advertised Yall always treat me right

Date of experience: April 30, 2025
North Carolina
2 reviews
0 helpful votes
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Haven't let me down yet!
May 10, 2025

I have been purchasing from cycle gear for many years now between in-store and online. I have had a few issues and they always get me taken care of and treat me with respect. As the title says, they have not let me down yet.

Date of experience: April 30, 2025