Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of CycleGear

CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


How would you rate CycleGear?
grey stargrey stargrey stargrey stargrey star

CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,235
value
14
shipping
8,130
quality
11,424
This company responds to reviews on average within 4 days

Instant Feedback

33,236 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Wanda B.
Unfollow Wanda B.
Share Review
Report Review

The left hand glove has a piece under the knuckle guard that protrudes into my knuckle. The right hand glove fits perfectly. I don't know why it would be different. A little disappointing.

Date of experience: April 26, 2025
Florida
1 review
0 helpful votes
Follow kevin d.
Unfollow kevin d.
Share Review
Report Review

Very good would buy again fast delivery excellent quality!

Date of experience: April 26, 2025
California
1 review
0 helpful votes
Follow Hoover L.
Unfollow Hoover L.
Share Review
Report Review

These tires are out of round!
May 6, 2025

I purchased two of these tires. The first one I put on is so far out of round I can't even believe it. It takes so much time and effort to do the change these tires. Basically, I think these are not top quality tires! I would not order again!

Date of experience: April 3, 2025
California
1 review
0 helpful votes
Follow Jeffery N.
Unfollow Jeffery N.
Share Review
Report Review

Wide Selection of products
May 6, 2025

One of my favorite features in the website is the reviews and videos. There's a really good selection of products, and you guys make it easy to figure out which brand/model of product I want to buy.

Date of experience: April 26, 2025
Washington
1 review
0 helpful votes
Follow Joe B.
Unfollow Joe B.
Share Review
Report Review

Fast delivery
May 6, 2025

Good, order came fast and product was good. Store level, they was backed up to install and balance the tires.

Date of experience: April 26, 2025
Oklahoma
1 review
0 helpful votes
Follow Doug H.
Unfollow Doug H.
Share Review
Report Review

RPM membership
May 6, 2025

Got it in an email quickly so I could start shopping and saving money

Date of experience: April 26, 2025
Colorado
2 reviews
0 helpful votes
Follow Tony B.
Unfollow Tony B.
Share Review
Report Review

Klim Alpha X1 too small...
May 6, 2025

Love this helmet and the fast service of Cycle Gear. The helmet size is LG (59-60cm) but runs small. I measured my head at 59.5 cm and was too tight. Sent back with no issues. Great company to deal with.

Date of experience: April 26, 2025
California
1 review
0 helpful votes
Follow Mark O.
Unfollow Mark O.
Share Review
Report Review

Terrible Delivery Experience
May 6, 2025

Delivery took longer than notified without bad weather. Initial notification took a few days and then shipper (Fed Ex) experienced a couple of delays. NOT blaming Cycle Gear.

Date of experience: April 26, 2025
Washington
1 review
0 helpful votes
Follow darren m.
Unfollow darren m.
Share Review
Report Review

Tire was best overall price and delivery but still wonder if the item is 'in stock' why it takes 3-4 days to get it moving. Otherwise positive experience.

Date of experience: April 25, 2025
Minnesota
1 review
0 helpful votes
Follow Don K.
Unfollow Don K.
Share Review
Report Review

Transmission oil
May 6, 2025

Ordered it in the store on Monday and it was there on Wednesday. Excellent service!

Date of experience: April 25, 2025
Israel
1 review
0 helpful votes
Follow Ron G.
Unfollow Ron G.
Share Review
Report Review

Great experience
May 6, 2025

The store manager at Webster and the team were welcoming, professional and patient

Date of experience: April 26, 2025
Idaho
1 review
0 helpful votes
Follow LeRoy G.
Unfollow LeRoy G.
Share Review
Report Review

Great service
May 6, 2025

Bought two tires, came in a couple of days. Brought my wheels in and they were back in my hands in just a couple days.

Date of experience: April 25, 2025
Kentucky
2 reviews
0 helpful votes
Follow Ethan I.
Unfollow Ethan I.
Share Review
Report Review

Great costmer service
May 6, 2025

Made a order thru Sunbit the order was paid for but did not actually go thru cycle gear customer service was able to quickly fix the issue and get my part to me the day after

Date of experience: April 25, 2025
Washington
1 review
0 helpful votes
Follow Ben V.
Unfollow Ben V.
Share Review
Report Review

5/5 again
May 5, 2025

Took ordering and trying on a few different jackets but eventually I found one that checked every box.

Date of experience: April 25, 2025
Minnesota
1 review
0 helpful votes
Follow Happy C.
Unfollow Happy C.
Share Review
Report Review

My Order
May 5, 2025

With the help of the Sales Staff I ordered the correct tire. It arrived two days later and was mounted within a hour. Good job, happy riding.

Date of experience: April 25, 2025
California
1 review
0 helpful votes
Follow Benjamin M.
Unfollow Benjamin M.
Share Review
Report Review

Good straps
May 5, 2025

Good and reliable sets of straps for the price. What else can I say. Good job for having there items in your inventory.

Date of experience: April 25, 2025
Texas
1 review
0 helpful votes
Follow Michael B.
Unfollow Michael B.
Share Review
Report Review

Great service.
May 5, 2025

Always easy when going to cycle gear. Everyone is super nice and knowledgeable. 10/10

Date of experience: April 25, 2025
New Jersey
1 review
0 helpful votes
Follow Jon T.
Unfollow Jon T.
Share Review
Report Review

The local shop is the next town over for me so they're close and it's nice to have staff on site who know what they're talking about, especially for new riders like me. They've been incredibly understanding and helpful to an older guy throwin a leg over a bike for the first time in a couple decades. Cannot recommend them enough!

Date of experience: April 14, 2025
New York
1 review
0 helpful votes
Follow Clayton G.
Unfollow Clayton G.
Share Review
Report Review

High Quality
May 5, 2025
Updated review

The products we received from cycle gear were of high quality, easy availability, and received very quickly.

Date of experience: April 25, 2025

I called to inquire about some information on completing...
April 24, 2025
Previous review

I called to inquire about some information on completing an order. The help I received was quick and thorough.

Date of experience: April 14, 2025
Ohio
1 review
0 helpful votes
Follow Jeff W.
Unfollow Jeff W.
Share Review
Report Review

Boots
May 5, 2025

Ordered on a Sat, they shipped Fedex on Sunday and had them delivered on Tuesday. Excellent service from CG.

Date of experience: April 25, 2025