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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,233
value
14
shipping
8,114
quality
11,408
This company responds to reviews on average within 4 days

Instant Feedback

33,201 reviews

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New York
1 review
0 helpful votes
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Good Help
May 11, 2025

I had a new employee helping me and was a little put off by how the apparent manager was speaking with her. She was obviously discouraged but she helped me the best she could. I appreciated her help.

Date of experience: April 19, 2025
Colorado
1 review
0 helpful votes
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Excellent Bags
May 11, 2025
Updated review

I needed bag liners for my 2019 BMW R1250 RT saddlebags and these were the best I could find for my bike. They fit the saddlebags perfectly. They also have an expansion zipper that will allow the bags to fill up the saddlebags completely. Or leave them zipped and it will leave some room in the bags for other items.

Date of experience: May 1, 2025

Cycle Gear is always great place to shop for motorcycle...
April 30, 2025
Previous review

Cycle Gear is always great place to shop for motorcycle stuff.

Date of experience: April 20, 2025
New York
1 review
0 helpful votes
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Great
May 11, 2025

Fit a little loose but ok I like the jacket it feels very quality but the zipper didn't have the little red asterisk

Date of experience: May 1, 2025
California
1 review
0 helpful votes
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Tire purchase
May 11, 2025

Ordering with cycle gear was great and large selection. I was surprised the local store did not have the ability to change the tire and was directed to use a local shop. This was fine, but did not comply with cycle gear tire rate fee.

Date of experience: May 1, 2025
Wisconsin
1 review
0 helpful votes
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Bought a tire
May 11, 2025

The worst part of the experience was filling out this review! 5 stars for sure

Date of experience: May 1, 2025
Rhode Island
1 review
0 helpful votes
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Excellent.
May 11, 2025

Found the item I wanted easily and service was quickly processed and received two days before expected.

Date of experience: May 1, 2025
California
1 review
0 helpful votes
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Neotec 2 Online Order Pickup
May 11, 2025

The floor was a little understaffed. There was only one person at the checkout counter helping someone install a Cardo in their helmet. Once they finished, the rest of the pickup process was very easy.

Date of experience: April 24, 2025
Arkansas
1 review
0 helpful votes
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Best price on tires.
May 11, 2025

Bought tires online and picked them up in the store. I tried other online retailers and Cycle Gear had the best prices.

Date of experience: May 1, 2025
New York
1 review
0 helpful votes
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Great service
May 11, 2025

Great, I dropped my helmet off. The purchased Sena was installed.

Date of experience: April 18, 2025
California
1 review
0 helpful votes
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Fast shipping with membership
May 11, 2025

Love shopping with cycle gear, haven't had any issues with any parts or gear!

Date of experience: April 30, 2025
South Carolina
1 review
0 helpful votes
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Adventure Tires
May 11, 2025

I ordered a set of tires for my Honda CFR300. I had them delivered to the local CG store for my convenience. I was able to track the shipment with their website and were delivered when promised. No issues.

Date of experience: April 30, 2025
Louisiana
1 review
0 helpful votes
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Great!
May 11, 2025
Updated review

I have ordered many things from cycle gear, as well as visited their stores. Their selection is great and their shipping is fast. I will order from them again.

Date of experience: April 30, 2025

Easy, fast, and conveinent
April 29, 2025
Previous review

Easy, fast, and conveinent.

Date of experience: April 18, 2025
Utah
1 review
0 helpful votes
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Great place
May 11, 2025

Love there service, great prices and all came at a good time.

Date of experience: April 30, 2025
Wisconsin
1 review
0 helpful votes
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May 11, 2025

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Date of experience: April 30, 2025
Pennsylvania
1 review
0 helpful votes
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I ordered a helmet and for my surprise I ordered the wrong color. I was able to immediately return and get the correct color. Super pleased with product, ease of exchange and customer care. Thanks.

Date of experience: April 30, 2025
Georgia
1 review
0 helpful votes
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Great sales
May 11, 2025

The shop was helpful in choosing a helmet and the visor to attach

Date of experience: April 30, 2025
Oklahoma
1 review
0 helpful votes
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Damn good
May 11, 2025

Fast and got what i wanted for my momocycle, ordered from the store in okc and will always go back

Date of experience: April 30, 2025
Georgia
1 review
0 helpful votes
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Terrific Customer Service
May 11, 2025

Within two hours of placing an order for tires, I realized that I had made a crucial error with one of the two. I dialed-up Cycle Gear and had a pleasant female agent handle my mishap with aplomb! She corrected the order expeditiously and shipping still got it to me in two days! A positive experience to say the least! In the words of A. Schwarzenegger, "I'll be BACK!"

Date of experience: April 30, 2025
Ohio
1 review
0 helpful votes
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I went into the store to inquire about a brand of riding helmet. I was given multiple options and eventually settled on the icon helmet I ordered.

Date of experience: April 30, 2025
Illinois
1 review
0 helpful votes
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Tcx boots
May 11, 2025

Second time buying these boots. First pair lasted 4 years of daily use. Hoping this pair lasts as long if not longer. Incredibly comfortable boots and the waterproofing is amazing

Date of experience: April 30, 2025