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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Happy to receive my orders in a fast delivery time. I actually had to do a return and contacted customer support and they were very helpful. Great products and great customer service via online and aty local store location.
The technician Felix, suggested the brake light strobe. Which I'm going to get next soon as I save up enough money.
The shopping part of the purchase online was perfectly fine. The taking almost 2 weeks to get my order was horrible, and the continously changing delivery days was terrible too.
Great products color was off on the gloves I ordered but cycle gear got me right with some different gloves and saved myself a couple bucks great customer service cant complain at all.
Fast Shipping, Items in stock! Great selection. Not much else to say.
Missing chin piece and antifog cover, I was told it's sold separately but advertisement didn't say that.
Fast shipping, great prices, easy communication. Really appreciate the wide selection too - I couldn't find this helmet in stock anywhere else!
Wether it's for gear or to just look around, the associates at the country club and Southern location are fantastic. Extremely knowledgeable, very friendly and always easy to talk to about anything motorcycle related. I'll always go to this location even if I move to another part of the state. I went in for some decent riding boots and was pleasantly surprised at the selection and styles, as well as the prices.
Ordered helmet face shield from store because all shipping is free if ordered from the store, even small purchase.
Excellent product details so I knew it would fit my helmet. Super quick shipping. Will shop here again.
The helmet I bought was too large, so I ordered another online. That came within a few days. While waiting I returned the first to a local store for a refund, which was quick and easy.
I went to the store and wanted a specific helmet but wasn't sure what size. Aaron was very helpful in guiding me in sizing. He even helped me order the helmet I wanted since the store did not have my size in stock. And when I came to pick up my helmet, he even installed my Cardo unit also. All around a great experience!
Workers were very helpful and insightful. Helped install my cardo system and new visor. A great shipping experience
Of my 3 last experiences, 2 have been slow and 1 of them dismal at best.
Sarcastic and argumentative customer service, misleading delivery time, no updates whatsoever, and in fact I was told that since I called asking $#*! the item that they would not reach back out to me.
Will not but from Cycle Gear unless there is no other option.
Received the helmet kit but was missing the clip to attach to the helmet.
Thank you for bringing this to our attention. I understand how frustrating it is to receive a kit with missing components—especially something as essential as the helmet clip.
Our team has responded to your initial inquiry and is actively assisting with getting the missing part resolved for you. If you haven't seen our reply, please be sure to check your spam or promotions folder just in case it landed there by mistake.
We appreciate your patience and are committed to making this right as quickly as possible.
Well educated employees and always courteous. Enjoy looking at the different merchandise that yall carry.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback. We’re genuinely sorry to hear about your recent experiences and understand your frustration.
Please know that all calls are recorded, and we’ve reviewed the interactions in question. While we apologize if the communication came across as unhelpful, our review indicates our team remained within policy guidelines during the conversation.
We also want to clarify that lead times before shipping are clearly posted on the product pages to help set accurate expectations. That said, we recognize that delays and lack of communication can be frustrating, and we’re working to improve both areas across the board.
We appreciate your candidness and hope to have an opportunity to regain your trust in the future, should you choose to give us another shot.