Custom Throwback JerseysReviews 160

I ordered a jersey for my boyfriend. I ordered an extra large because he wears large or extra large in regular shirts. Well, it was goalie size. He couldve worn complete goalie gear under it. A couple of weeks ago we had it altered and they did a fantastic job. So he finally was able to wear it a year later. The jersey is very well made, and now it looks amazing. I shouldve ordered a medium and it wouldve been much better. But it worked out in the end.

** DO NOT ORDER THROUGH THIS COMPANY **
The owner is an A$$ hole! So rude! I ordered a Hockey Jersey (that is supposed to be original) Mid November for a friend. I was advised I would receive mid-December, time for Christmas. So on the 13th of December I called their office. When I called the office line, it was 4 pm my time and 6 pm their time. I was expecting to leave a message for someone to call back. But to my surprise someone answered. I started to ask a simple question. I said I ordered a Jersey through you guys and just curious as to your thoughts on the delivery. He cut me off quickly and said, 'Do you know what time it is here?" "You have to email that request in with your order #!" I said, Sorry, I am just a little concerned on the delivery date considering Christmas is right around the corner. He aggressively said If you ordered it at the time you said, our shipping is mid-month!" I jokingly said, "Would you like me to call back in 2 days?" This even made him more mad! I asked do you think this is great customer service? I asked if I could speak to the owner (I own 3 business myself, successful ones, and I figured the owner needs to hear how this guy is treating his customers), well guess what, it was the owner. He said, "I am the owner." I literally said, "you gotta be kidding me?!" Then of all things, laughed and hung up! I tried calling back now being mad, and no answer. I did receive the Jersey the following week. *****BUT *** they are not original jerseys! Plus why is he charging U.S. funds when being based in Canada?

It is unfortunately funny that after this happened, I went online to read reviews... and guess what. I don't ever write reviews. But this clown is horrible!

*** STAY AWAY FROM THIS BUSINESS *** If I could give a ZERO star I would!

If I could give them zero stars I would. These are the most unprofessional people I have ever come across. When I tried to cancel my order within 2 hours owner emailed me calling me a "MORON" and that I "NEED TO GET MY HEAD OUT OF MY A$$" because I "clearly" didnt read their order policy. The most unprofessional and rude business owner I have ever come across. I suspect if their jersey's are even real based on his explanation on why I couldn't cancel my order - stay away from this guy he is no good

I ordered a Medium, unnumbered and unnamed red Cleveland Indians 70's throwback shirt. CTJ was fast to followup the online order with emails to confirm the correct size.

When the order arrived, I was disappointed in the size. The medium was slightly larger than a large from another source; the Indians arm patch was very poor quality compared to the other shirt also. The site of the shirt measured 21" across the arm pit, correct by the chart, but the shoulder width, neck line and arm hole sizes were all ~10% larger than a Large size shirt.

Repeated emails to CTJ via their original email to confirm size, went unanswered. Emails through their CTJ Customer Service also have gone without reply. My ability to return this has past their return window, so I am writing this review to warn others.

I recommend a do not buy from CTJ

The above is feedback I provided to their product reviews (with one star) after multiple emails and calls went nowhere. After entering the product review, I got a web message that the review will post pending review... Here is what posted:

Better than expected! (4 Stars)
Posted by Alan G on 27th Nov 2016
The USA made Majestic jerseys are so much better quality than the new Cool Base jerseys. This is a real Pro Quality jersey with all lettering sewn on just like in the Old Days!

I highly recommend this site.

ABSOLUTE LIES AND A FRAUD!

AVOID... I Trail blazed for you and want everyone to benefit from my experience!

I ordered a jersey and within hours discovered that my husband already had one just like it. I immediately sent an email asking that the order be canceled. I received a response indicating that they had already ordered a "name kit" and would not cancel my order. I offered to pay the cost of the name kit, and I was told that they would have to mark it up (so they could profit). Unbelievable. They charged me $200 for a jersey and would not allow me to cancel within 24 hours- and were completely unwilling to work with me. I will not order from them again- which is a shame- because my husband is a huge hockey fan.

I was surprising my boyfriend with what I thought was a vintage Zigmund Palffy Jersey from the NYI for Christmas. What I received was a STAINED, OVER SIZED, DISCOLORED, AMATEUR copy of a vintage Jersey. I ordered a size medium and it was the same size as a standard extra large jersey. The sleeves were almost the same size as the width. The sewn on lettering was so sloppy even a 10 year old could have done a better job. The stains all over the lettering was definitely unsettling considering I assumed this was a professional company. Heartbroken receiving this I reached out to the company, they told me I needed to email them with my issues they couldn't handle it over the phone. Once I emailed the company their response was "what issues". After I sent pictures of the issues they sent me another response saying "if you return it we will look over your issues but no refund is guaranteed" great, so I will then be out of a poor quality jersey and my $200.00 plus paying to ship it to a completely different address. I asked for a call tag and they never responded, I tried to reach out one more time and the email bounced right back to me. I had to dispute charges through my credit card company and finally received my money after having to buy a completely different jersey so he had something for Christmas.

My advice? DO NOT BUY FROM THEM. Save your money and your stress for something with better quality and customer service.

I have never encountered worse customer service. I received an amazing gift from a good friend for my wedding. The jersey happens to be too large and I wanted to exchange it for a smaller size. After several emails to this company (which is what is required for a return), I finally got someone on the phone via their 800 number. I explained the situation and he told me that he doesn't handle returns and to send another email. I tried explaining to him again how we had not received a response to several emails that had been sent and he hung up on me. DO NOT BUY FROM THIS SITE! I am amazed that a company would treat their customers with such disregard. Again, DO NOT BUY FROM THIS SITE!

About a day after your order, the owner will write and say that the order is not in stock and will be about 5-6 weeks away. He will then insult and belittle you when you say that this fact was not at all flagged in the buying process. I told him to cancel the order, which is for a birthday in two weeks, so five won't work, which he won't do, which caused me to dispute the charge and waste a lot of my time. Given all the complaints here, it would be so much easier for him to just say "NOT IN STOCK. ESTIMATED DELIVERY 5 WEEKS" and avoid all this hassle, but he seems to thrive on gotcha bait and switch and insulting and belittling his customers in emails. Just avoid at all costs.