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Custom InkReviews 7,272

2.7

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Custom Ink Reviews Summary

Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.

service
64
value
57
shipping
54
returns
31
quality
50

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Dan N.
California
1 review
0 helpful votes
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I've used customink for over 10 years now and have never been disappointed. Love you guys

Date of experience: September 3, 2020
Helen Q.
California
1 review
0 helpful votes
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Great website, great customer service called twice during the initial order, representatives were very knowledgeable and helpful. End result was shirts that we absolutely perfect. Will be back and will recommend CustomInk. Thank you!

Date of experience: September 3, 2020
Robert V.
California
1 review
0 helpful votes
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Always happy with you guys but this debacle with UPS was the worst and you guys helped to get it fixed to no avail also. Good job as always on your part.

Date of experience: September 3, 2020
Peter Z.
California
1 review
0 helpful votes
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Was good liked the design but would like to have better access to the design department since I had some questions

Date of experience: September 3, 2020
Jay A.
California
1 review
0 helpful votes
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Excellent!
August 14, 2020

Excellent! I was able to live chat with Lacey F who was incredibly helpful and had great suggestions to make ordering my custom items even easier

Date of experience: September 3, 2020
Dave J.
California
1 review
0 helpful votes
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Joy is absolutely terrific to work with. I highly recommend her and custom ink.

Date of experience: September 3, 2020
Cynthia W.
California
1 review
0 helpful votes
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I would like to work with u again based on customer service but the shirts shrank and put a damper on our family celebration ending chemo

Date of experience: September 3, 2020
Elizabeth Q.
California
1 review
0 helpful votes
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I would buy from you guys again amazing work and very easy to get my art on to the shirts.

Date of experience: September 3, 2020
Carol Z.
California
1 review
0 helpful votes
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Love the ease of designing and printing quality of Custom Ink! I'm always happy with the way the printing come out, and will continue to order with them and recommend for years to come!

Date of experience: September 3, 2020
Jeff N.
California
1 review
0 helpful votes
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It came way faster than expected, which surprised me. I orginally paid for the fast shipment which would mean my order would arrive on August 17. Instead, my package came I'd say about two to three days after the order. I was very surprised but appreciated the fast service. The shirt was amazing as well. Nice job!

Date of experience: September 3, 2020
Charles X.
California
1 review
0 helpful votes
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You need to lower your prices on repeat customers. I a long time customer of custom ink, Since the last several years no incentives, rebates or discounts. I don't buy a lot but I have been here for years.

Date of experience: September 3, 2020
Michael X.
California
1 review
0 helpful votes
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I have made numerous purchases from Custom Ink which I have been very happy with. This last order was disappointing due to the thickness of the shirts.

Date of experience: September 3, 2020
Jason H.
California
1 review
0 helpful votes
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Overall custom ink's has been the one to rescue me in this COVID-19 situations. Having said that the products are tailored for the overall market. So thanks so much.

Date of experience: September 3, 2020
Jennifer X.
California
1 review
0 helpful votes
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Website was easy to use. Loved the finished product

Date of experience: September 3, 2020
Adam M.
California
1 review
0 helpful votes
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Easy ordering, easy to design and overall great experience

Date of experience: September 3, 2020
Amanda Q.
California
1 review
0 helpful votes
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Everything was super easy to do and shipping was surprisingly fast in these times. Very nice!

Date of experience: September 3, 2020
Sarah B.
California
1 review
0 helpful votes
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Came out AWFUL and I am SO bummed... Half of these boards are somewhat OK... but you definitely can't read what it says very well... Looks like a hack job... :( And I can't use these as gifts for my clients...

Date of experience: September 3, 2020
Martha N.
California
1 review
0 helpful votes
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The whole process was incredibly easy and customer support was so helpful!

Date of experience: September 3, 2020
Pamela Z.
California
1 review
0 helpful votes
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First impression is very good. We will see how it works out.

Date of experience: September 3, 2020
Margaret D.
California
1 review
0 helpful votes
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For question 5
August 15, 2020

For question 5. Its an I dont know. Previously orders were always good. Recent order not good. I still have not received my actual designed order

Date of experience: September 3, 2020

From the business

18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.


customink.com
Founded in 2000
Fairfax, VA, United States