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Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.
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I think your company provides wonderful customer service and we really do think the masks came out beautifully. As I mentioned, I probably would not have bought them if I had known they were so thin. Jeff did offer a thicker mask with a discount but we feel we can make use of these as I said above and we do like wearing them - they are so soft and comfortable.
Overall experience was great. The customer service representatives were always pleasant and happy to help!
The pictures that I had put on the sweater came out a little blurry and hard to see.
When I was stuck trying to add an item to my order I contacted the help chat on your website. Chris was very quick to respond and help out. I needed to collect some more info and Chris told me that is no problem, just ask for me when you are ready to complete the order. I contacted the chat a few hours later and was able to get chris no problem. That was very helpful in the overall experience
I am very pleased with everything from this experience and will be using and referring to others for sure!
The mail was definitely SLOW this time but they did arrive within the window. Other than that, perfect.
Excellent customer service! An artist reached out to me immediately after I placed my order to walk me through the process and let me know they were working on my shirts. They were awesome.
Incredible experience. The customer service time went above and beyond to save me money and make sure the design was exactly what I wanted. The shirts turned out fantastic!
It was easy to make any custom design. The workers at costumeink called and helped to make my design even better which was cool, and it got delivered 6 days earlier so I'm totally looking forward to ordering a new product
I really liked dealing with your team! Very helpful and friendly, the product is exceptional, thanks for the attention to detail on wanting to make sure the tshirt was perfect!
Simply top notch work. Print quality is A+. I've order about seven t-shirts already with custom images and they all turned out great. In fact, I don't even buy t-shirts in stores anymore all of my new t-shirts are custom made by Custom Ink.
I created a HBDay shirt for my 9 year old's bday - and I needed to rush the order to get it on time. There was good communication and the shipment came in the exact time as needed and turned out perfect. I will absolutely use Customink again.
Custom Ink always does spectacular work and the prints are always true to my original images. Their ability to accurately reproduce my sometimes complex images, the overall quality of work and support, ease of designing (Website design lab) and ordering, and quck turn around, are the reason I always turn to Custom Ink.
Website allows for easy design without being artistically inclined. I won't design anywhere else
Couldn't navigate the site my fault I'm sure! I texted live with someone and she was great! All? Answered Ann placed order! Thanks
I have used Custom Ink for 4 family vacation shirts. They never disappoint. Next year will be my 5th.
Easy to design/order--delivery prior to estimated day(appreciated), recipient loved it! Thanks
Custom Ink is by far one of the best companies for Customer Service. My experience them for the last 3 years has been top notch. Thank you Custom Ink!
Will be ordering from you again. Print and turn around was very fast. Will send pic later
I had nothing but great experience and customer service from both Nathan and Don. Don was extremely helpful and professional in regards to helping me with my design and his meticulous precautions taken due to covid. Would love to come back when I have another design.
Answer: Hi there- no, we are not the same company as Genesis Ink. Thanks for reaching out!
Answer: I don't think so. -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Answer: Hi James- I'm sorry that you had frustrations with the quality and sizing of your order. If you can pass along your order number, we'd be happy to look into this and make sure we make it right with you. Thanks so much!
Answer: Sorry I can't help with that question. I got so frustrated with them that I went to another shirt printing site.
18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.

