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Custom Ink

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Custom Ink Reviews Summary

Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.

service
64
value
57
shipping
54
returns
31
quality
50

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Virginia T.
California
1 review
0 helpful votes
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The website was easy to navigate and the design lab was a blast. The only slight concern I have is with pricing and quantity other then that it was smooth.

Date of experience: September 3, 2020
Thomas Y.
California
1 review
0 helpful votes
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I am a return customer because Custom Ink continues to exceed my expectations in quality and customer service.

Date of experience: September 3, 2020
Lisa W.
California
1 review
0 helpful votes
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Great products
July 20, 2020

Great products - the tshirts are of high quality and our customized logo looks great on the shirt. We were happy with Custom Ink's help on our proofs and really satisfied with shipping. Our order came in about 5 days earlier than anticipated.

Date of experience: September 3, 2020
Adam Z.
California
1 review
0 helpful votes
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The ease of ordering and 14 day turnaround were very pleasant.

Date of experience: September 3, 2020
Mike M.
California
1 review
0 helpful votes
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Very easy to do myself on line. Many options and colors

Date of experience: September 3, 2020
Pamela H.
California
1 review
0 helpful votes
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I plan to order shirts next. I value the quick turn around with the high quality.

Date of experience: September 3, 2020
Anna K.
California
1 review
0 helpful votes
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I didn't contact customer service. I suspect, if anything, I'd only be offered a minor discount on a future purchase which I would not make from this company.

Date of experience: September 3, 2020
Sam L.
California
1 review
0 helpful votes
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The price, process, product overall is good - despite the logo centering issue.

Date of experience: September 3, 2020
Andrew L.
California
1 review
0 helpful votes
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I have been a loyal Customink customer for years. My order like all others before was printed exactly as described and arrived early. Customink's customer service is second to none. 10/10 would recommend!

Date of experience: September 3, 2020
Jeff B.
California
1 review
0 helpful votes
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Have been using CustomInk for years and am continually blown away by their amazing customer service, attention to detail and overall experience.

Date of experience: September 3, 2020
Lisa A.
California
1 review
0 helpful votes
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Great design, top-notch quality, and excellent transparency and timeliness throughout the process. I will definitely use them again in the future!

Date of experience: September 3, 2020
Frank D.
California
1 review
0 helpful votes
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Was an awesome experience! Everything came in early and the quality was great.

Date of experience: September 3, 2020
Ruth C.
California
1 review
0 helpful votes
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Purchased a custom-made t-shirt for a friend and he LOVES it! Fast, efficient service, too!

Date of experience: September 3, 2020
John P.
California
1 review
0 helpful votes
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I really liked how quick my order came and the update emails from custom ink. And the website was easy to use.

Date of experience: September 3, 2020
Tony O.
California
1 review
0 helpful votes
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Website was user friendly and easy to navigate. Final product matched my intended vision.

Date of experience: September 3, 2020
Margaret A.
California
1 review
0 helpful votes
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Great site
July 20, 2020

Great site. Only complaint is not knowing the quality of material. This is too bad because everything about the shirt is great except for the material. This shirt is not wearable as it is stiff scratchy and tough. Having this type of product even offered is unfortunate as no one would willingly buy this style shirt had the quality been previously known.

Date of experience: September 3, 2020
Donna T.
California
1 review
0 helpful votes
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First time ordering from them and I definitely will be back!

Date of experience: September 3, 2020
Steven F.
California
1 review
0 helpful votes
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Worked fine, got them quickly and the screen printing is good. Hopefully they'll hold up well.

Date of experience: September 3, 2020
Robert V.
California
1 review
0 helpful votes
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Just a tad pricey for basic Hanes but the website, process, shipping etc were wayyyyy above the others which made it worth it. I recommend making it known that you are east coast as rush order customers like myself often check the about us for shipping purposes especially with the slow shipping times during the pandemic. This is what overall made me choose custom ink

Date of experience: September 3, 2020
Scott O.
California
1 review
0 helpful votes
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Phenomenal timing with delivery. My product was shipped sooner than expected and that is a major plus. Thanks custom inc.!

Date of experience: September 3, 2020

From the business

18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.


customink.com
Founded in 2000
Fairfax, VA, United States