Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Custom Ink

Custom Ink

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Custom Ink?
grey stargrey stargrey stargrey stargrey star

Custom Ink Reviews Summary

Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.

service
64
value
57
shipping
54
returns
31
quality
50

We monitor reviews for authenticity

William Q.
California
1 review
0 helpful votes
Follow William Q.
Unfollow William Q.
Share Review
Report Review

I did not find the website to be very clear. I placed my order in 4 segments because of that. Once it was ordered an agent reached out and fixed the problem, made my order as 1 group and even refunded me for the extra cost.

Date of experience: September 3, 2020
Richard M.
California
1 review
0 helpful votes
Follow Richard M.
Unfollow Richard M.
Share Review
Report Review

Wonderful to work with! Someone even noticed it was for a family vacation and took the time to email me, letting me know they hope we have a great trip! Highly recommend!

Date of experience: September 3, 2020
Charles W.
California
1 review
0 helpful votes
Follow Charles W.
Unfollow Charles W.
Share Review
Report Review

These people are awesome. From beginning to end they were there for everything I needed and then some. Custom shirts in one week... awesome!

Date of experience: September 3, 2020
Tony S.
California
1 review
0 helpful votes
Follow Tony S.
Unfollow Tony S.
Share Review
Report Review

My shirts turned out wonderfully. I am so glad I used Customink! Thank you!

Date of experience: September 3, 2020
Brenda T.
California
1 review
0 helpful votes
Follow Brenda T.
Unfollow Brenda T.
Share Review
Report Review

The website was very user friendly. It was nice and easy to pick what I wanted, compare pricing on quality and quantities. The design features were easy to use and you could see basically what the product would look like when it was finished. It was actually fun doing the design. The purchase and lead times, cost for standard or expedited shipping was all right there, very easy.

Date of experience: September 3, 2020
Jennifer T.
California
1 review
0 helpful votes
Follow Jennifer T.
Unfollow Jennifer T.
Share Review
Report Review

Loved it
July 19, 2020

Loved it. Wish price was little less but would use again.

Date of experience: September 3, 2020
Amanda W.
California
1 review
0 helpful votes
Follow Amanda W.
Unfollow Amanda W.
Share Review
Report Review

Easy to navigate site, easy to come up with a design. Pretty good selection of fonts. Don't need all the graphics since I do graphic design.

Date of experience: September 3, 2020
Dorothy U.
California
1 review
0 helpful votes
Follow Dorothy U.
Unfollow Dorothy U.
Share Review
Report Review

My overall experience with Custom Ink was terrific. Their custom service team was always patient and polite answering all of my questions with kindness, care, and competence. The final product came out beautifully with precision printing on a quality garment. Items were delivered ahead of schedule in a Custom Ink box with packaging that looked professional and well designed. I would definitely use them again in the future and I highly recommend them to anyone wanting to create a product for a fundraiser or to have artwork printed for other purposes.

Date of experience: September 3, 2020
Ruth A.
California
1 review
0 helpful votes
Follow Ruth A.
Unfollow Ruth A.
Share Review
Report Review

Very satisfied with service and look of the graphic and text. Shirt material is a bit stiff. Maybe washing will soften the cotton.

Date of experience: September 3, 2020
Linda C.
California
1 review
0 helpful votes
Follow Linda C.
Unfollow Linda C.
Share Review
Report Review

There was an issue with the messaging I received related to delivery. I received a message from UPS saying my package was delivered, but it did NOT say that it was delivered to the USPS for end point delivery. This was confusing and upsetting.

Date of experience: September 3, 2020
David F.
California
1 review
0 helpful votes
Follow David F.
Unfollow David F.
Share Review
Report Review

Overall great job done. Would like to see how we can reorder. You guys give military discount

Date of experience: September 3, 2020
Jay C.
California
1 review
0 helpful votes
Follow Jay C.
Unfollow Jay C.
Share Review
Report Review

I have two wonderful experiences with the Custom Ink crew! I couldn't be happier! Thank you for your great work during these crazy times. It is very much appreciated!

Date of experience: September 3, 2020
Mary L.
California
1 review
0 helpful votes
Follow Mary L.
Unfollow Mary L.
Share Review
Report Review

Well...
July 19, 2020

Well... Custom Ink is more expensive then even my local print shops. I go with them because they allow me to handle things from my office with ease and they are swift to ship. This time I feel the additional value was not there... I need some business cards, sweaters and hats done. I think I will try my local shop.

Date of experience: September 3, 2020
John Q.
California
1 review
0 helpful votes
Follow John Q.
Unfollow John Q.
Share Review
Report Review

No issues the T shirt size was my worry. And it's true to size. I'm very happy with the outcome Thank you

Date of experience: September 3, 2020
Nick L.
California
1 review
0 helpful votes
Follow Nick L.
Unfollow Nick L.
Share Review
Report Review

My experience with Custom Ink I`m satisfied with quality of material and print style of shirts and i`m looking forward to do more business with Custom Ink and spreading the word out to more businesses that are in search of fine professionalism jobs.

Date of experience: September 3, 2020
Dave X.
California
1 review
0 helpful votes
Follow Dave X.
Unfollow Dave X.
Share Review
Report Review

Overall, Custom Ink was a great place to design my own shirts. They give many choices in shirts, colors and designs. They are very good about checking the design to make sure it will all come out great. I used the live chat option when I had a problem with one of the shirts I ordered. The problem was resolved immediately, no questions asked, no cost to me.

Date of experience: September 3, 2020
Kevin G.
California
1 review
0 helpful votes
Follow Kevin G.
Unfollow Kevin G.
Share Review
Report Review

The shirts I got with my work logo were so soft and fit perfect. Great print job too. Ive ordered many things off this site and never disappointed.

Date of experience: September 3, 2020
Nick I.
California
1 review
0 helpful votes
Follow Nick I.
Unfollow Nick I.
Share Review
Report Review

I have used CustomInk for a few items in the past, and have always been happy with how easy the design process is and how the finished product turns out.

Date of experience: September 3, 2020
Nicole Y.
California
1 review
0 helpful votes
Follow Nicole Y.
Unfollow Nicole Y.
Share Review
Report Review

Quality of everything is good, I just made the mistake of ordering an XL when I should've ordered an XXL.

Date of experience: September 3, 2020
Susan I.
California
1 review
0 helpful votes
Follow Susan I.
Unfollow Susan I.
Share Review
Report Review

Custom Ink did a fantastic job to get my company's product out on time and the overall quality is exceptional. We absolutely loved how the final product with our logo came out and we are looking forward to ordering more apparel and other items soon.

Date of experience: September 3, 2020

From the business

18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.


customink.com
Founded in 2000
Fairfax, VA, United States