Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Custom Ink

Custom Ink

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Custom Ink?
grey stargrey stargrey stargrey stargrey star

Custom Ink Reviews Summary

Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.

service
64
value
57
shipping
54
returns
31
quality
50

We monitor reviews for authenticity

Robert V.
California
1 review
0 helpful votes
Follow Robert V.
Unfollow Robert V.
Share Review
Report Review

My experience was excellent from the beginning to the end. The website was extremely maneuverable and easy to follow. Customer service went above and beyond to ensure the order was precise.

Date of experience: September 3, 2020
Jeff Y.
California
1 review
0 helpful votes
Follow Jeff Y.
Unfollow Jeff Y.
Share Review
Report Review

Great job
July 14, 2020

Great job. Your company takes great care of its customers.

Date of experience: September 3, 2020
Steve Q.
California
1 review
0 helpful votes
Follow Steve Q.
Unfollow Steve Q.
Share Review
Report Review

Arrived faster than I anticipated and work matched my expectations. It was even less expensive than I thought!

Date of experience: September 3, 2020
Mary C.
California
1 review
0 helpful votes
Follow Mary C.
Unfollow Mary C.
Share Review
Report Review

I am so grateful for the Inkers at CustomInk who asked if I wanted the same colors on the front and back because they weren't sure. If they weren't attentive and didn't care, we would've had uncoordinated shirts. Luckily, they were amazing and even called me up to explain everything to me. Finally, the order arrived 4 days early even though they stopped production to change the designs for us and refund us. Such an amazing experience! Thank you!

Date of experience: September 3, 2020
Helen U.
California
1 review
0 helpful votes
Follow Helen U.
Unfollow Helen U.
Share Review
Report Review

I will definitely use Custom ink again. Great communication, quick response time and the work of the graphic designer was amazing. You guys did a great job!

Date of experience: September 3, 2020
John I.
California
1 review
0 helpful votes
Follow John I.
Unfollow John I.
Share Review
Report Review

Great company to work with. The Anvil Jersey Tees were soft and comfortable. The support staff was excellent!

Date of experience: September 3, 2020
Bill M.
California
1 review
0 helpful votes
Follow Bill M.
Unfollow Bill M.
Share Review
Report Review

Overall great customer service and product. Well done

Date of experience: September 3, 2020
Tony X.
California
1 review
0 helpful votes
Follow Tony X.
Unfollow Tony X.
Share Review
Report Review

The order was completed and delivered in a very timely manner. I'm very satisfied with this order.

Date of experience: September 3, 2020
Sharon T.
California
1 review
0 helpful votes
Follow Sharon T.
Unfollow Sharon T.
Share Review
Report Review

Very impressed!
July 14, 2020

Very impressed! This was a spur of the moment purchase. Your website and the person who helped via chat were top notch. I typed a quick question and in an instant my shirt was ready to go. Arrived sooner than promised and surpassed all expectations! I'm now a fan and a customer for life! Yes

Date of experience: September 3, 2020
Steve W.
California
1 review
0 helpful votes
Follow Steve W.
Unfollow Steve W.
Share Review
Report Review

I may use this service again for hoodies maybe, but not for shirts. I expected more. Product resemble shopping mall kiosk quality. But customer service experience remains positive.

Date of experience: September 3, 2020
Donna E.
California
1 review
0 helpful votes
Follow Donna E.
Unfollow Donna E.
Share Review
Report Review

I totally appreciated that! For this order, I wish someone had made a suggestion to choose a different color or darker green

Date of experience: September 3, 2020
Paul P.
California
1 review
0 helpful votes
Follow Paul P.
Unfollow Paul P.
Share Review
Report Review

It's actually a really good site for custom shirts, and mine only cost about the same as a regular tshirt. I do my own digital art for our merch store, but this was a personal project and it turned out perfect.

Date of experience: September 3, 2020
David L.
California
1 review
0 helpful votes
Follow David L.
Unfollow David L.
Share Review
Report Review

Good customer service. Not impressed with the product for the price I paid. My magnetic business cards are now just magnets.

Date of experience: September 3, 2020
Martha R.
California
1 review
0 helpful votes
Follow Martha R.
Unfollow Martha R.
Share Review
Report Review

Great web site
July 14, 2020

Great web site. Very good at informing of you of order.

Date of experience: September 3, 2020
Stephen M.
California
1 review
0 helpful votes
Follow Stephen M.
Unfollow Stephen M.
Share Review
Report Review

Great customer service! Amanda was excellent in handling our project.

Date of experience: September 3, 2020
Martha X.
California
1 review
0 helpful votes
Follow Martha X.
Unfollow Martha X.
Share Review
Report Review

Custom ink was a absolute pleasure to do business with and when I did have to call the staff was extremely helpful.

Date of experience: September 3, 2020
Lisa R.
California
1 review
0 helpful votes
Follow Lisa R.
Unfollow Lisa R.
Share Review
Report Review

Great to work with
July 14, 2020

Great to work with. Fast turnaround on orders. Easy to use website. Nice experience.

Date of experience: September 3, 2020
Kathleen V.
California
1 review
0 helpful votes
Follow Kathleen V.
Unfollow Kathleen V.
Share Review
Report Review

The quality of the masks is terrible. They roll up on the bottom, the ear holes are to small and don't stay looped around the ears, they are paper thin. I'm very dissatisfied and the only reason I haven't sent them back is because I have to have them for this weekend. I have ordered many times from custom ink and this is the first time they missed the mark, but they missed it entirely.

Date of experience: September 3, 2020
Dan Z.
California
1 review
0 helpful votes
Follow Dan Z.
Unfollow Dan Z.
Share Review
Report Review

Love, Love, Love the ease of use of the website in terms of designing. The user interface can be a bit clunky to learn but it does exactly what it needs to do.

Date of experience: September 3, 2020
Martha Y.
California
1 review
0 helpful votes
Follow Martha Y.
Unfollow Martha Y.
Share Review
Report Review

Customer service went above and beyond making sure my order is correct. I made mistakes when I submitted the design and they corrected it with no problem. A plus service!

Date of experience: September 3, 2020

From the business

18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.


customink.com
Founded in 2000
Fairfax, VA, United States