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Custom Ink

2.7

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Custom Ink Reviews Summary

Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.

service
64
value
57
shipping
54
returns
31
quality
50

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Deborah Y.
California
1 review
0 helpful votes
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Expected Hanes brand to be a quality product. First and last time using this site due to poor finished product quality. Very disappointing to say the least.

Date of experience: September 3, 2020
Bob B.
California
1 review
0 helpful votes
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I love what I ordered! I received it in the mail very quickly!

Date of experience: September 3, 2020
Dave E.
California
1 review
0 helpful votes
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It was a very simple ordering process and everything I ordered came just as I expected, I just wish there weren't some dirt spots on the shirts!

Date of experience: September 3, 2020
Kathleen R.
California
1 review
0 helpful votes
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The quality of the print was great, the shirts are very comfortable and wash well. I uploaded my own design and it came out great!

Date of experience: September 3, 2020
Scott G.
California
1 review
0 helpful votes
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Had a great experience with the customer service team on the chat feature! Overall a great and easy experience

Date of experience: September 3, 2020
Anthony O.
California
1 review
0 helpful votes
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This was a gift and the person i gave it to absolutely loved it. She said she never wanted to take it off

Date of experience: September 3, 2020
Scott F.
California
1 review
0 helpful votes
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Custom Ink exceeded expectations. Your customer service was so responsive, the website experience was amazing, and the resulting product was wonderful. I will definitely return the next time I need a customized product.

Date of experience: September 3, 2020
Stephen Q.
California
1 review
1 helpful vote
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I have done multiple orders from you all (personal and work) and have had a good experience every time. Your design lab area is very easy to use and the chat feature and getting questions answers is always quick with knowledgeable answers. For a few products you can be slightly more expensive but it is made up with customer service and ease of ordering, designing etc.

Date of experience: September 3, 2020
Lisa C.
California
1 review
0 helpful votes
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You kept me abreast of the progress of my order. I really appreciate that. You were all very pleasant and professional. Thank you.

Date of experience: September 3, 2020
Peter G.
California
1 review
0 helpful votes
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Wonderful service, affordable prices and beautiful results. Thank you, custom Ink!

Date of experience: September 3, 2020
Patricia R.
California
1 review
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I loved the fast response time when I wanted to change colors (more than once!). The hats looks great. The feedback was correct about the color of embroidery on the yellow hats. Overall very happy with the service and will use again!

Date of experience: September 3, 2020
Ben C.
California
1 review
0 helpful votes
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I was surprised that Custom Ink caught some flaws with my design and gave me the option to fix it OR give my trust to them that they would fix it to the best of their ability to make my design work! Of course, i trusted their judgement and the product turned out great! It's the little things and attention to detail that counts! And for them to do so, it saved me a good amount of money as well! Thanks guys! Will be ordering more!

Date of experience: September 3, 2020
Betty O.
California
1 review
0 helpful votes
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Very pleased with product overall. Suggest ordering one size larger.

Date of experience: September 3, 2020
Diane D.
California
1 review
0 helpful votes
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It was awesome, the shirt was just like I wanted it, you guys do awesome work and everyone is very friendly, thank you so much

Date of experience: September 3, 2020
Pamela R.
California
1 review
0 helpful votes
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Excellent customer service! Frequent emails letting me know the status. Received my order exactly when they promised.

Date of experience: September 3, 2020
Joseph R.
California
1 review
0 helpful votes
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Wonderful experience. It was exactly as I had hoped.

Date of experience: September 3, 2020
Pamela C.
California
1 review
0 helpful votes
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I am beyond happy with my first experience with Custom Ink. I had a lot of questions throughout the process. Each and everyone of them was answered quickly and your reps took the time to make sure I was 100% comfortable with the order. Thanks again and I will be using your service in the future. I have been recommending you as well to everyone who has asked about our shirts!

Date of experience: September 3, 2020
Charles F.
California
1 review
1 helpful vote
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Customer service was fine but product is terrible. If you have a detailed logo only 4 colors were used and it looks as such. For the price I could have had my local screen shop do them but I thought this might work out better. Its not like you are getting some discount price either. I would not recommend customink.

Date of experience: September 3, 2020
Daniel Z.
California
1 review
0 helpful votes
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I was extremely pleased with the ease of design, well-thought out web page, and speed of service. They even delivered early!

Date of experience: September 3, 2020
Sarah J.
California
1 review
0 helpful votes
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Easy to use website Fast fast fast service and very happy with product all around

Date of experience: September 3, 2020

From the business

18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.


customink.com
Founded in 2000
Fairfax, VA, United States