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Custom Ink

2.7

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Custom Ink Reviews Summary

Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.

service
64
value
57
shipping
54
returns
31
quality
50

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Bob I.
California
1 review
0 helpful votes
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Design process is very easy and proofs are sent in a timely manner. Love that there are many options to choose from in terms of what can be printed on! Results are high quality. The only thing that was not perfect was the fact that UPS could not fulfill the guaranteed shipping date due to an "emergency situation", but that does not affect my rating of Custom Ink overall. In general, 10/10 would recommend!

Date of experience: September 3, 2020
Mark Z.
California
1 review
0 helpful votes
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Custom Ink provided a great product with excellent communication and service. I am very satisfied with my shirt and will order again

Date of experience: September 3, 2020
Rebecca J.
California
1 review
0 helpful votes
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The whole process worked flawlessly and quite happy.

Date of experience: September 3, 2020
Janet H.
California
1 review
0 helpful votes
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Thank you for the great product! I know that the price may seem like a lot to others, but the quality is awesome!

Date of experience: September 3, 2020
James O.
California
1 review
0 helpful votes
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Designing on the computer was easy. Staff extremely helpful and supportive in dealing with slight modification to printing on shirt and in suggesting appropriate material. This was right in line with my past experiences with Custom Ink and makes me a return customer.

Date of experience: September 3, 2020
Elizabeth S.
California
1 review
0 helpful votes
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Repeat customer here. This order was missing product. As a business owner myself I understand the importance of customer service. Based on your slogan I imagine you do too and will correct the mistake. Some minor color match issues on this order, overall pleased though. Assuming customer service is acceptable I will continue to return.

Date of experience: September 3, 2020
Stephanie V.
California
1 review
0 helpful votes
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The ordering process was easy and I was happy to receive a preview prior to the order being made. Great process!

Date of experience: September 3, 2020
Deborah I.
California
1 review
0 helpful votes
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My product looks good and arrived in a timely way. I am pleased.

Date of experience: September 3, 2020
Scott I.
California
1 review
0 helpful votes
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Shipped fast, great customization, design came out great, but sent the wrong shirt. I ordered a tank top and got a Tee instead.

Date of experience: September 3, 2020
Kevin W.
California
1 review
0 helpful votes
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My overall experience was a great one and I will continue to do business with you.

Date of experience: September 3, 2020
Stephen T.
California
1 review
0 helpful votes
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You guys kept it real from the get go and the customer service is incredible.

Date of experience: September 3, 2020
Donna F.
California
1 review
0 helpful votes
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Everything was great. I honestly have ZERO complaints. I have used your company quite a few times in the past when I was with a different company and I will continue to use your service. Always polite, professional, courteous and the product is always superb.

Date of experience: September 3, 2020
Linda U.
California
1 review
0 helpful votes
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The service was great but I do not like the quality of the material, I wish I could have had a sample before I placed the order. It's not what I expected.

Date of experience: September 3, 2020
Sharon S.
California
1 review
0 helpful votes
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I am extremely unhappy with the products that I received. The stickers and the mugs are not at all what I had envisioned. As someone who has worked with Custom Ink in the past, I had much higher expectations. This makes me hesitant to order with this service again as both the mugs, and the stickers did not turn out as I had discussed with my sales rep.

Date of experience: September 3, 2020
Steve L.
California
1 review
0 helpful votes
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Custom Ink made the whole process of designing tee shirts a delightful experience. The website was easy to use and our group was able to obtain the exact tee shirts we wanted. A person from Custom Ink made a helpful suggestion so all the lettering could fit on a child's tee shirt, not just the adults in the group, and you can imagine his excitement when his shirt matched everyone else's. The shirts arrived even sooner than expected, and the quality was exceptional. We will never use any other supplier!

Date of experience: September 3, 2020
Amanda W.
California
1 review
0 helpful votes
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My experience with Custom Ink was great from start to finish. The design process and picking shirts was seamless and easy and the follow up and communication from Custom Ink was excellent. I was very happy with the quality of the shirts I received. I will definitely do business with Custom Ink again.

Date of experience: September 3, 2020
Charles B.
California
1 review
0 helpful votes
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This shirt is great! Customer service was very helpful with a question we had, and we are happy with the overall design and look of the end product.

Date of experience: September 3, 2020
William Y.
California
1 review
0 helpful votes
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Was as you be expected which is really good! Product shipping was delayed which sucked but your company refunded me the money I paid extra for rush shipping so it was fine in the end.

Date of experience: September 3, 2020
Sharon L.
California
1 review
0 helpful votes
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I use Cutom ink to order uniform shirts for my business and have always loved the outcome! They have given users the availability to choose from a ton of different design options while keeping the design process very user friendly. Customer Service is top notch!

Date of experience: September 3, 2020
Jim J.
California
1 review
0 helpful votes
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First time ordering at your company. Smooth experience with quick delivery. Will definitely use your service again.

Date of experience: September 3, 2020

From the business

18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.


customink.com
Founded in 2000
Fairfax, VA, United States