Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Custom Ink

Custom Ink

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Custom Ink?
grey stargrey stargrey stargrey stargrey star

Custom Ink Reviews Summary

Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.

service
64
value
57
shipping
54
returns
31
quality
50

We monitor reviews for authenticity

Jeff A.
California
1 review
0 helpful votes
Follow Jeff A.
Unfollow Jeff A.
Share Review
Report Review

Was very satisfied
July 4, 2020

Was very satisfied. Very quick. Great customer service

Date of experience: September 3, 2020
Stephen S.
California
1 review
0 helpful votes
Follow Stephen S.
Unfollow Stephen S.
Share Review
Report Review

I would have liked the lettering to be one font size larger. Probably my fault for not selecting the next larger size. But, what I got I can live with.

Date of experience: September 3, 2020
Alex U.
California
1 review
0 helpful votes
Follow Alex U.
Unfollow Alex U.
Share Review
Report Review

I recently ordered custom shirts from custom ink the website was fantastic with regards to developing the images and design that I wanted. This was for a family who just lost their young mother at 45 years old. They were very moved by receiving these shirts and I was very happy with the quality and the experience. Highly recommend.

Date of experience: September 3, 2020
Kimberly O.
California
1 review
0 helpful votes
Follow Kimberly O.
Unfollow Kimberly O.
Share Review
Report Review

I love the quality of the shirts, it came before expected, and the printing is awesome :)

Date of experience: September 3, 2020
Jay V.
California
1 review
5 helpful votes
Follow Jay V.
Unfollow Jay V.
Share Review
Report Review

I would like to give you a positive review however I can't as we received tshirts that we cannot wear for its intended purpose. This is very disappointing as it has been a tradition for the last 15 years for our deploying unit to have deployment t-shirts made up and for us to wear during our time in the middle east. This will unfortunately not happen now due to the mix up of the shirts. Very upsetting.

Date of experience: September 3, 2020
Sandra S.
California
1 review
0 helpful votes
Follow Sandra S.
Unfollow Sandra S.
Share Review
Report Review

Delivery was fast
July 4, 2020

Delivery was fast. Product is and feels great. Thank you for putting pride into your work instead of quantity.

Date of experience: September 3, 2020
Scott A.
California
1 review
0 helpful votes
Follow Scott A.
Unfollow Scott A.
Share Review
Report Review

I like it
July 4, 2020

I like it. Fair price quality shirts and designs! Will you using in the future!

Date of experience: September 3, 2020
Thomas M.
California
1 review
0 helpful votes
Follow Thomas M.
Unfollow Thomas M.
Share Review
Report Review

I have to say I thought it was gonna be a pain to do what I wanted but it turned out very easy. Everything turned out great and will definitely use them again. Next will be having hats made.

Date of experience: September 3, 2020
Anthony O.
California
1 review
0 helpful votes
Follow Anthony O.
Unfollow Anthony O.
Share Review
Report Review

I love custom ink
July 4, 2020

I love custom ink. I work a lot with teams and usually order jerseys with screen prints that always come out pristine. I appreciate your hard work as an organization a whole, especially during these hard times.

Date of experience: September 3, 2020
Jeff R.
California
1 review
0 helpful votes
Follow Jeff R.
Unfollow Jeff R.
Share Review
Report Review

I am really impressed with Custom Ink and will use them in the future and recommend them to friends and colleagues. Not only are the products top notch it was super easy to order using my own image and the customer service team was fantastic in ensuring the final product looked great and got to me on time!

Date of experience: September 3, 2020
Cynthia A.
California
1 review
0 helpful votes
Follow Cynthia A.
Unfollow Cynthia A.
Share Review
Report Review

East to design, select the shirt & order the product.

Date of experience: September 3, 2020
Paul W.
California
1 review
0 helpful votes
Follow Paul W.
Unfollow Paul W.
Share Review
Report Review

Customer Service is amazing, quick turnaround, and excellent suggestions as noted! I have ordered Family Reunions shirts in the past and continue ordering and referring your excellent service to others!

Date of experience: September 3, 2020
Christine Y.
California
1 review
0 helpful votes
Follow Christine Y.
Unfollow Christine Y.
Share Review
Report Review

Always professional, the staff checked artwork to be sure tee shirts would look pert and they do!

Date of experience: September 3, 2020
Adam L.
California
1 review
0 helpful votes
Follow Adam L.
Unfollow Adam L.
Share Review
Report Review

I had often heard of CustomInk so when I decided to make a custom item I went directly to their site. The design process was simple and easy; and communication was excellent. For example, I added a color which wasn't needed because of the color of the cloth. The company sent me a note explaining this and how my cost per unit would go down if I allowed the fabric color to be shown without ink. They were so right and it looks even better than it would have if my own instructions were followed. The items arrived on time, perfectly folded and packaged. All in all the experience was first rate!

Date of experience: September 3, 2020
Patricia A.
California
1 review
0 helpful votes
Follow Patricia A.
Unfollow Patricia A.
Share Review
Report Review

I was glad to find the site, easy to navigate and create the shirts we needed, lots of options, will use the site again in the near future, the only drawback was the quantity of shirts you have to buy at one time, especially when you need to stay on your budget. I am sure we will be wearing the shirts for a long time.

Date of experience: September 3, 2020
Robert L.
California
1 review
0 helpful votes
Follow Robert L.
Unfollow Robert L.
Share Review
Report Review

The overall experience was really good. Custom Ink have really good customer service. My only complaint was the overall size of my printed logo was a bit too small for the front chest of the shirt. I made the logo as large as your software allowed me to make it online yet the final print size still looks like it was 2"-3" too small on the printed shirt. Custom Ink should add oversize printing or something of all artwork as an option. Some artwork need the ability to be printed larger.

Date of experience: September 3, 2020
Karen A.
California
1 review
0 helpful votes
Follow Karen A.
Unfollow Karen A.
Share Review
Report Review

A good experience, I'm appreciative that I got the shirts a little over a week from when they were expected to arrive.

Date of experience: September 3, 2020
Sharon A.
California
1 review
0 helpful votes
Follow Sharon A.
Unfollow Sharon A.
Share Review
Report Review

It was so good I went on, designed another one and can't wait for that one either!

Date of experience: September 3, 2020
Rebecca U.
California
1 review
0 helpful votes
Follow Rebecca U.
Unfollow Rebecca U.
Share Review
Report Review

You guys were great. Very useful and intuitive website, great end product and you even put. Rush on so it was on time. All my kids and their cousins kept asking who I had design the mask, I told them it was just old Dad, they were shocked. Thanks to your whole wonderful team I'm making a wonderful 90th Birthday happen for one of the finest men I know.

Date of experience: September 3, 2020
Charles E.
California
1 review
0 helpful votes
Follow Charles E.
Unfollow Charles E.
Share Review
Report Review

The service was great. The delivery was faster than it said.

Date of experience: September 3, 2020

From the business

18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.


customink.com
Founded in 2000
Fairfax, VA, United States