Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Custom Ink

Custom Ink

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Custom Ink?
grey stargrey stargrey stargrey stargrey star

Custom Ink Reviews Summary

Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.

service
64
value
57
shipping
54
returns
31
quality
50

We monitor reviews for authenticity

Chris E.
California
1 review
0 helpful votes
Follow Chris E.
Unfollow Chris E.
Share Review
Report Review

Very helpful and professional. I was able to speak to a representative any time I needed extra assistance. Very pleased with my experience.

Date of experience: September 3, 2020
Jeff U.
California
1 review
0 helpful votes
Follow Jeff U.
Unfollow Jeff U.
Share Review
Report Review

Everything was fine until I received 2 wrong sizes.

Date of experience: September 3, 2020
Kathleen O.
California
1 review
0 helpful votes
Follow Kathleen O.
Unfollow Kathleen O.
Share Review
Report Review

The person I would talk to in the emails was very good at getting back to me and gave me good information on contacting artists for permission to use their artwork.

Date of experience: September 3, 2020
Tom J.
California
1 review
0 helpful votes
Follow Tom J.
Unfollow Tom J.
Share Review
Report Review

Really quick on getting product great service only thing i didnt like was pricing 4 shirts and 2 hoodies for 300+ was a lil expensive compared to 7 shirts and 1 hoodie i had from another site for 239 i will order here again yaw are awesome but my hoodies will be from elsewhere lil to expensive on those thanx again for the great product and service

Date of experience: September 3, 2020
Amy E.
California
1 review
0 helpful votes
Follow Amy E.
Unfollow Amy E.
Share Review
Report Review

The shirts look great and they arrived faster then promised so that was a huge surprise and a good one

Date of experience: September 3, 2020
Helen Z.
California
1 review
0 helpful votes
Follow Helen Z.
Unfollow Helen Z.
Share Review
Report Review

Great service
June 22, 2020

Great service. Be very careful choosing a shirt color. Actual color may be substantially different from how it appears on the website.

Date of experience: September 3, 2020
Ben N.
California
1 review
0 helpful votes
Follow Ben N.
Unfollow Ben N.
Share Review
Report Review

Customer service is always great to work with when making my ideas come to life. Always very professional and prompt.

Date of experience: September 3, 2020
Amy Y.
California
1 review
0 helpful votes
Follow Amy Y.
Unfollow Amy Y.
Share Review
Report Review

It was easy to design. Price a little for 1 shirt and my own image. Should have military discount.

Date of experience: September 3, 2020
Dan S.
California
1 review
0 helpful votes
Follow Dan S.
Unfollow Dan S.
Share Review
Report Review

I never received a digital proof to approve, but otherwise it was great. Because of that I was concerned that the order was on track time-wise, but a quick email to customer service assured me that my target receive date was on track and items were received early which was great!

Date of experience: September 3, 2020
Rebecca R.
California
1 review
0 helpful votes
Follow Rebecca R.
Unfollow Rebecca R.
Share Review
Report Review

Loved the constant customer support from custom ink. It was so good to have them be a part of my team!

Date of experience: September 3, 2020
Mary Z.
California
1 review
0 helpful votes
Follow Mary Z.
Unfollow Mary Z.
Share Review
Report Review

I continue to come back every year for our annual shirts! I love that I can design and that CustomInk transposes my exact image exactly how I picture it!

Date of experience: September 3, 2020
Jennifer Y.
California
1 review
0 helpful votes
Follow Jennifer Y.
Unfollow Jennifer Y.
Share Review
Report Review

I couldn't figure out how to add 2 different orders to my cart at once. I had to place 2 separate orders.

Date of experience: September 3, 2020
Mark G.
California
1 review
0 helpful votes
Follow Mark G.
Unfollow Mark G.
Share Review
Report Review

We have not provided this item to our members yet so no feedback at this time.

Date of experience: September 3, 2020
David E.
California
1 review
0 helpful votes
Follow David E.
Unfollow David E.
Share Review
Report Review

I thought the quality of the shirt is very poor. The shirt is thick and very rough and not comfortable to wear. I paid almost $200 for 5 T-shirts and will not order from the company again. Shirts are itchy and uncomfortable

Date of experience: September 3, 2020
Daniel Z.
California
1 review
0 helpful votes
Follow Daniel Z.
Unfollow Daniel Z.
Share Review
Report Review

The website is extremely easy to use and navigate, I had a great experience creating the design

Date of experience: September 3, 2020
Tom J.
California
1 review
0 helpful votes
Follow Tom J.
Unfollow Tom J.
Share Review
Report Review

The customer service was excellent. I had questions about my order and instead of walking me through it over the phone, they sorted things out on my profile on their end. It was so helpful!

Date of experience: September 3, 2020
Amanda K.
California
1 review
0 helpful votes
Follow Amanda K.
Unfollow Amanda K.
Share Review
Report Review

Your website is so easy to use! But the best part of my experience with Custom Ink is my interactions with your staff. They are always friendly, attentive, and work to make sure I am getting what I need from a printed shirt.

Date of experience: September 3, 2020
Andrew J.
California
1 review
0 helpful votes
Follow Andrew J.
Unfollow Andrew J.
Share Review
Report Review

My experience was excellent. Great company and great product.

Date of experience: September 3, 2020
Sam A.
California
1 review
0 helpful votes
Follow Sam A.
Unfollow Sam A.
Share Review
Report Review

Thank you for the great work you all did- my husband loved his custom shirt and put it on as soon as he received it. He like the high quality of the shirt (very soft and great color) and the personalized logo.

Date of experience: September 3, 2020
Maria R.
California
1 review
0 helpful votes
Follow Maria R.
Unfollow Maria R.
Share Review
Report Review

As Always I am a totally happy customer with the merchandise I 've purchased from Customink. Thank you for doing such a great job.

Date of experience: September 3, 2020

From the business

18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.


customink.com
Founded in 2000
Fairfax, VA, United States