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Custom Ink

2.7

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Custom Ink Reviews Summary

Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.

service
64
value
57
shipping
54
returns
31
quality
50

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Steven H.
California
1 review
0 helpful votes
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Joey helped me with this entire order and he was patient smart helpful and friendly. The custom shirt I ordered as a gift was very much enjoyed and appreciated. The two t shirts with pockets were exactly what I wanted. A very positive experience. Thank you, Jory

Date of experience: September 3, 2020
Adam V.
California
1 review
0 helpful votes
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The design process was incredibly easy! I typed in the wording and was able to find a design to compliment the phrase. There's a wide variety of colors of shirts available. Shipping was quick too!

Date of experience: September 3, 2020
Shirley W.
California
1 review
0 helpful votes
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I had an excellent experience shopping at Custom Ink! The customer service was top-notch and the product was exactly what I had envisioned! One minor piece of criticism is that the shirts came in plastic packaging. Moving to eco-friendly packaging would have made this, hands down, a "wow!" experience.

Date of experience: September 3, 2020
Sharon S.
California
1 review
0 helpful votes
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Great, intuitive design process quickly turned into a high quality personal gift.

Date of experience: September 3, 2020
Nancy Y.
California
1 review
0 helpful votes
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No complaints at all! I will be ordering more shirts in the near future. Keep up the good work.

Date of experience: September 3, 2020
Helen A.
California
1 review
0 helpful votes
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Other than the size, the overall experience with Custom Ink was very positive and are please with the print results. The only problem is the sizing.

Date of experience: September 3, 2020
Peter S.
California
1 review
0 helpful votes
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The experience was amazing. I received my items weeks earlier than expected. I will definitely recommend this company to everyone I know.

Date of experience: September 3, 2020
Adam W.
California
1 review
0 helpful votes
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It is always a pleasure to work with Customink.com. Their graphic artists and the customer service reps are all terrific.

Date of experience: September 3, 2020
David E.
California
1 review
0 helpful votes
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This is my 8th year ordering shirts from Custom Ink for our event. Customer service is top notch! Everyone is always so pleasant & goes above & beyond to help. We are always happy with our shirts and our orders have been 100% correct every year!

Date of experience: September 3, 2020
Brenda H.
California
1 review
0 helpful votes
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I ordered ONE T-shirt and I think my father received TO. Please make sure I am not charged for the extra. You may want to see where a mistake was made and correct it before the company starts losing money and then employees.

Date of experience: September 3, 2020
Anna Y.
California
1 review
0 helpful votes
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The quality is great. The product was spot on. Art work was exactly like the design drawn out.

Date of experience: September 3, 2020
Jim B.
California
1 review
0 helpful votes
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White line around whole logo... on a black shirt for $35 was super disappointing

Date of experience: September 3, 2020
Melissa X.
California
1 review
0 helpful votes
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I had originally ordered a black t-shirt for my design but had received an email from Heather stating the images may not show well and I could opt to change the color of the shirt (no extra cost). I emailed back and we agreed it would be changed to a light grey so the images would stand out. She sent an updated image with the grey and it looked nice. A couple of days later I received the shirt and it ended up being the original black one I ordered. I was a little upset, but the images were clear enough and it was a gift and didnt have time to return it.

Date of experience: September 3, 2020
Jack P.
California
1 review
0 helpful votes
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It was so easy to design just what I was thinking of. I have wonderful t shirts for two special occasions and am thrilled.

Date of experience: September 3, 2020
Sarah F.
California
1 review
0 helpful votes
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Overall, experience was good but expensive for one shirt.

Date of experience: September 3, 2020
Scott F.
California
1 review
0 helpful votes
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Online ordering was easy to use, I was updated on order progress thoroughly, the app was user friendly and I will definitely use them again.

Date of experience: September 3, 2020
Nancy M.
California
1 review
0 helpful votes
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Excellent service
June 21, 2020

Excellent service. I called several times and the rep helped me to center my design. She took time with me to make sure I was satisfied!

Date of experience: September 3, 2020
Steve R.
California
1 review
0 helpful votes
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Custom inks website is very easy to go through. I've told many of my friends were I had ordered them from. I will use custom ink again lots of choices of shirts, colors and designs.

Date of experience: September 3, 2020
Richard P.
California
1 review
0 helpful votes
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Overall experience with Custom Ink was a 10/10 as always. Even in the midst of this pandemic we were still able to get our order earlier than expected which was great.

Date of experience: September 3, 2020
Mike T.
California
1 review
0 helpful votes
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I just received my original order which is almost two weeks late. I know this may not have been any fault of yours but maybe working closer with UPS might help in the future. When I reached out to your company about the delay a new order was immediately placed and shipped out, which got here in time for graduation. Thanks for your quick response in solving the problem. I am very pleased with my orders.

Date of experience: September 3, 2020

From the business

18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.


customink.com
Founded in 2000
Fairfax, VA, United States