Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Custom Ink

Custom Ink

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Custom Ink?
grey stargrey stargrey stargrey stargrey star

Custom Ink Reviews Summary

Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.

service
64
value
57
shipping
54
returns
31
quality
50

We monitor reviews for authenticity

Nancy Q.
California
1 review
0 helpful votes
Follow Nancy Q.
Unfollow Nancy Q.
Share Review
Report Review

Great customer service when dealing with the design of my shirt. They were very willing to make it look perfect.

Date of experience: September 3, 2020
Tom F.
California
1 review
0 helpful votes
Follow Tom F.
Unfollow Tom F.
Share Review
Report Review

Meh
June 15, 2020

Meh. I found the website to be difficult to navigate in order to get a true sense of what the cost would be. Turn around time was great. Quality of print was a little disappointing. Next time I'll go to our local brick and mortar shop.

Date of experience: September 3, 2020
Michelle I.
California
1 review
0 helpful votes
Follow Michelle I.
Unfollow Michelle I.
Share Review
Report Review

I will definitely use Customink for more options. Great Customer Service, high quality material and excellent set up on the printing.

Date of experience: September 3, 2020
George Q.
California
1 review
0 helpful votes
Follow George Q.
Unfollow George Q.
Share Review
Report Review

It was a little bit expensive for a single t-shirt, but we got exactly what we wanted. It was especially handy to have the pre-made designs on different themes that I could edit to make my custom shirt.

Date of experience: September 3, 2020
Melissa N.
California
1 review
0 helpful votes
Follow Melissa N.
Unfollow Melissa N.
Share Review
Report Review

The website was very user friendly and the customer service was amazing. My shirts were delivered on time and looked exactly how I wanted.

Date of experience: September 3, 2020
Steven W.
California
1 review
0 helpful votes
Follow Steven W.
Unfollow Steven W.
Share Review
Report Review

Custom Ink makes it easy to design and order whatever you can dream up. The only way this could have been better for me would be to show on a model where the design on the chest of the T shirt will sit when worn.

Date of experience: September 3, 2020
Betty G.
California
1 review
0 helpful votes
Follow Betty G.
Unfollow Betty G.
Share Review
Report Review

Quickly made and shipped. Very impressed with the speed at which my custom products were made, even during Covid times. The printing was exactly what I was shown in the preview. Great service! Thank you!

Date of experience: September 3, 2020
Michelle Y.
California
1 review
0 helpful votes
Follow Michelle Y.
Unfollow Michelle Y.
Share Review
Report Review

I love Customink!
June 15, 2020

I love Customink! You guys are outstanding! My rep I work with (Shelby) is top notch! I am a forever customer because I know you guys always take care of your customer.

Date of experience: September 3, 2020
Anthony F.
California
1 review
0 helpful votes
Follow Anthony F.
Unfollow Anthony F.
Share Review
Report Review

Great quality, fast process and delivery. Follow up and updates throughout! Would order custom shirts through custom ink again! Great first experience!

Date of experience: September 3, 2020
Jeff O.
California
1 review
0 helpful votes
Follow Jeff O.
Unfollow Jeff O.
Share Review
Report Review

Very good service, easy to use website, and awesome quality products. Pricing was higher than I would have liked for only purchasing 3 shirts, but I otherwise had a great experience.

Date of experience: September 3, 2020
Martha Y.
California
1 review
0 helpful votes
Follow Martha Y.
Unfollow Martha Y.
Share Review
Report Review

All Custom Ink representatives were incredibly helpful and kind. That said, we did have some miscommunications about delivery dates. These were thankfully resolved by another helpful and kind manager.

Date of experience: September 3, 2020
Jessica H.
California
1 review
0 helpful votes
Follow Jessica H.
Unfollow Jessica H.
Share Review
Report Review

Outstanding experience. Quick easy to use website with plenty of easy selections, and fantastic customer service updates.

Date of experience: September 3, 2020
Sharon H.
California
1 review
0 helpful votes
Follow Sharon H.
Unfollow Sharon H.
Share Review
Report Review

I use custom ink all the time. I wish they had more of a variety of tank tops and t-shirts in a tyedye pattern.

Date of experience: September 3, 2020
Shirley U.
California
1 review
0 helpful votes
Follow Shirley U.
Unfollow Shirley U.
Share Review
Report Review

I had used custom ink in the past for a t-shirt for a group trip. They didn't disappoint then or now. Customer service was excellent, and the experience was seamless from design to delivery. Will definitely use them again when the need arises.

Date of experience: September 3, 2020
Linda K.
California
1 review
0 helpful votes
Follow Linda K.
Unfollow Linda K.
Share Review
Report Review

Easy to use website, received items several days before expected, will purchase again.

Date of experience: September 3, 2020
Brian U.
California
1 review
0 helpful votes
Follow Brian U.
Unfollow Brian U.
Share Review
Report Review

Nothing to complain about, shirts were pricey but high quality

Date of experience: September 3, 2020
Janet N.
California
1 review
0 helpful votes
Follow Janet N.
Unfollow Janet N.
Share Review
Report Review

Overall
June 15, 2020

Overall - great shirt and great customer service. However, take care to review the dimensions of any graphics/text on the front pocket, as they may not be proportionate in reality compared to the online design.

Date of experience: September 3, 2020
Anna G.
California
1 review
0 helpful votes
Follow Anna G.
Unfollow Anna G.
Share Review
Report Review

It arrived earlier than expected. The package was delivered well organized. I will definitely reorder!

Date of experience: September 3, 2020
Frank S.
California
1 review
0 helpful votes
Follow Frank S.
Unfollow Frank S.
Share Review
Report Review

This was a great experience - very fast turn-around, great printing, and hassle-free service. Thank-you!

Date of experience: September 3, 2020
Shirley G.
California
1 review
0 helpful votes
Follow Shirley G.
Unfollow Shirley G.
Share Review
Report Review

My only complaint is that I couldn't order two different shirts in one order, otherwise it was great.

Date of experience: September 3, 2020

From the business

18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.


customink.com
Founded in 2000
Fairfax, VA, United States