Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Custom Ink

Custom Ink

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Custom Ink?
grey stargrey stargrey stargrey stargrey star

Custom Ink Reviews Summary

Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.

service
64
value
57
shipping
54
returns
31
quality
50

We monitor reviews for authenticity

Ben S.
California
1 review
0 helpful votes
Follow Ben S.
Unfollow Ben S.
Share Review
Report Review

Printing quality was good but the shirt was very hard and rough. I'm hoping when it is washed it will soften up, if not I probably won't wear it as it's not comfortable on the skin.

Date of experience: September 3, 2020
Scott B.
California
1 review
0 helpful votes
Follow Scott B.
Unfollow Scott B.
Share Review
Report Review

Custom Ink was very easy to work with. They delivered before the estimated delivery time. The design was great!

Date of experience: September 3, 2020
Susan S.
California
1 review
0 helpful votes
Follow Susan S.
Unfollow Susan S.
Share Review
Report Review

Heck of a job, well pleased with Custom Inks work, I will be doing more business with them in the future

Date of experience: September 3, 2020
Carol H.
California
1 review
0 helpful votes
Follow Carol H.
Unfollow Carol H.
Share Review
Report Review

It was fun designing my own t-shirt! There were many options to choose from for making the design, which I found very pleasing.

Date of experience: September 3, 2020
Shirley A.
California
1 review
0 helpful votes
Follow Shirley A.
Unfollow Shirley A.
Share Review
Report Review

Custom ink has the best quality and customer service of any company in this market. We have enjoyed every single thing that we have ordered and will continue to use them for all of our printing needs.

Date of experience: September 3, 2020
Bob G.
California
1 review
0 helpful votes
Follow Bob G.
Unfollow Bob G.
Share Review
Report Review

Great first time experience ordering from your company. My son received a quality tee to remember graduation with. Well done!

Date of experience: September 3, 2020
Bob A.
California
1 review
0 helpful votes
Follow Bob A.
Unfollow Bob A.
Share Review
Report Review

I am fond of the service i got from Custom Ink. Very Well Team..

Date of experience: September 3, 2020
Brian R.
California
1 review
0 helpful votes
Follow Brian R.
Unfollow Brian R.
Share Review
Report Review

I love to design with Custom Ink, but I was not pleased with the quality of the t-shirt I ordered. The shirt is flimsy and feels very cheap; I should have simply ordered a basic t-shirt. In trying to purchase a higher quality shirt, I ended up with something that I probably will not wear. I am very frustrated and disappointed with the overall product. It is such poor quality fabric that I am afraid to wash it. The shirt is also irregularly sized. Sigh... I expect more from Custom Ink. I have loved them in the past and have never had this experience before. Be careful when selecting your t-shirt. I will probably use a local company from now on to avoid this type of problem.

Date of experience: September 3, 2020
Frank A.
California
1 review
0 helpful votes
Follow Frank A.
Unfollow Frank A.
Share Review
Report Review

I was so pleased with how our shirts came out! The delivery was fast and came soon than expected.

Date of experience: September 3, 2020
Kathleen A.
California
1 review
0 helpful votes
Follow Kathleen A.
Unfollow Kathleen A.
Share Review
Report Review

My tracking was never updated. Was very unsure of when product was supposed to arrive.

Date of experience: September 3, 2020
Stephanie J.
California
1 review
0 helpful votes
Follow Stephanie J.
Unfollow Stephanie J.
Share Review
Report Review

Good product
June 13, 2020

Good product. Printing was done very well. Packaging did Not meet me expectations

Date of experience: September 3, 2020
Mike H.
California
1 review
0 helpful votes
Follow Mike H.
Unfollow Mike H.
Share Review
Report Review

From the actual call and text from custom ink representative to the final product was first rate.

Date of experience: September 3, 2020
Shirley O.
California
1 review
0 helpful votes
Follow Shirley O.
Unfollow Shirley O.
Share Review
Report Review

The website was easy to use and the shirts turned out great!

Date of experience: September 3, 2020
Brenda L.
California
1 review
0 helpful votes
Follow Brenda L.
Unfollow Brenda L.
Share Review
Report Review

Faster delivery that I thought, great product excellent and easy to order.

Date of experience: September 3, 2020
Jason E.
California
1 review
0 helpful votes
Follow Jason E.
Unfollow Jason E.
Share Review
Report Review

They delivered before the deadline they initially gave me. Hassle free, easy website. My custom picture was not going to work with the original color shirt I chose so I let their artist handle it and they did a very good clean job. I will buy from them again.

Date of experience: September 3, 2020
Richard U.
California
1 review
0 helpful votes
Follow Richard U.
Unfollow Richard U.
Share Review
Report Review

Love doing business with Custom Ink! Great customer service.

Date of experience: September 3, 2020
Eric G.
California
1 review
0 helpful votes
Follow Eric G.
Unfollow Eric G.
Share Review
Report Review

This was my first purchase and it went flawlessly. Great experience. We are so happy with the execution of our design. Be back soon.

Date of experience: September 3, 2020
Pamela L.
California
1 review
11 helpful votes
Follow Pamela L.
Unfollow Pamela L.
Share Review
Report Review

I found this site late in the evening, and after searching a few other sites, I returned to Custom Ink. Your professional looking website drew me in. I also really appreciated the ability to design the shirt with the virtual website. Once I decided that I was going to order, your website game me the option of telephone or internet chat. I chose the later and was assisted by Krista. I couldn't have found anyone better, Krista was friendly professional and even provided me tips to make my custom shirts better. I also loved the customer service emails, ensuring my order was correct before printing. Just professional all around. Was equally as impressed when I received them... packaged in a perfect box that did not wrinkle the shirts one bit. The guys loved them and proudly wore them the next day. I do not have one issue or one complaint about any aspect of my experience or order with Custom Ink. Thank you so much, Pat

Date of experience: September 3, 2020
Ben L.
California
1 review
0 helpful votes
Follow Ben L.
Unfollow Ben L.
Share Review
Report Review

Loved it!
June 13, 2020

Loved it! Even though my images weren't good, your team brought out the best of them! Thank you so much for working with me Cindy and the art team, you all are much appreciated! I will definitely be ordering from you in the future to come!

Date of experience: September 3, 2020
Kathleen D.
California
1 review
0 helpful votes
Follow Kathleen D.
Unfollow Kathleen D.
Share Review
Report Review

I am very pleased with the shirts that I ordered. Fantastic job! The design was the right size, was perfectly positioned and had far greater detail than I had anticipated.

Date of experience: September 3, 2020

From the business

18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.


customink.com
Founded in 2000
Fairfax, VA, United States