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Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
Business Highlights
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CurveDream Reviews Summary
The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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I made 2 separate orders. None of the 3 items have appeared. No notice as to a tracking number. I have a items in my basket i would like. But why order when I haven't seen or heard from you even though you have billed me. I'm going to start a dispute with the credit card co because I won't pay for what I never received.
First, my order was divided into two shipments, one arrived in fairly good time, the other is at a snails pace. I need to return the order but I need to wait for the entire order to arrive. If I have to wait much longer, I won't be able to get my money back on the first package because it will be 30 days past the arrival date which is their policy. Also, it's made so complicated with emails back and forth. I asked for the return address and was only given a city and state. Why not just give it to me and let me decide whether to return now or later? I'm getting the feeling they're not being upfront with me. Seems unprofessional.
If a customer wants a refund, please just give the refund. It's a terrible way to do business, Asking people to take $52 or whatever instead of just refunding or returning
Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at [email protected]. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream
A waste of my time and my money.
I never received my products purchased
Dear Customer,
We apologize for the delay in delivering your order and any inconvenience it may have caused. We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at [email protected]. We’ll try our best to improve your shopping experience.
Team CurveDream
The rope was so cute online. Received it and threw it in the trash. It looked NOTHING like the online photo.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at [email protected].
Have a great day!
Ordered and received a dress that fit poorly. It is my perception that it simply is not sized properly. Given options of "return it, pay shipping both ways, and get a refund" or just " keep it and we'll give you a $10 refund" was very unsatisfying. This is why we shop Amazon or Walmart or Target.
Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at [email protected]. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream
I have not received my purchase yet after over 3 weeks, and I may need to cancel, because I won't need it if I don't get it soon
Dear Customer,
Thank you for sharing your feedback with us. We are truly sorry to hear about the negative experience you had with your order.
Our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at [email protected]. We’ll try our best to improve your shopping experience.
Team CurveDream
I have yet to receive my dress. I got an email a week ago telling me to wait 2 days and if I had not received my dress to let them know. I haven't.
Dear Customer,
Thank you for your feedback and sorry to hear that you are not satisfied with our product or service.
We apologize for any inconvenience caused by the delay in updating your shipment's tracking information.
It may take several days for the carrier to update the tracking information once the package has been shipped. In some cases, there may also be delays due to unforeseen circumstances such as weather conditions or customs clearance procedures. And we will look into the matter further to provide you with an update.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream
I have still not received my purchase, but continue to get satisfaction surveys. Where is my shipment?
Dear Customer,
Thank you for your feedback and sorry to hear that you are not satisfied with our product or service.
We apologize for any inconvenience caused by the delay in updating your shipment's tracking information.
It may take several days for the carrier to update the tracking information once the package has been shipped. In some cases, there may also be delays due to unforeseen circumstances such as weather conditions or customs clearance procedures. And we will look into the matter further to provide you with an update.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream
Not what I ordered.
Cheap material use.
Supposed to be a sequined cardigan.
Instead, it's a blurred photo of sequins printed on cheap material.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at [email protected].
Have a great day!
Have not yet received my package ordered over a month ago. One item purchased was out of stock (was just recently advised) I took option to have item available shipped.Still not able to track ( error code) I will no longer be at shipping address. Not happy at all. Communication is severely lacking.
Have not yet received my package ordered over a month ago. One item purchased was out of stock (was just recently advised) I took option to have item available shipped.Still not able to track ( error code) I will no longer be at shipping address. Not happy at all. Communication is severely lacking.
After a three week wait we are still getting the same message…10 to 15 more business days for delivery ( maybe)….beginning to think your website is a scam
Dear Customer,
Thank you for your feedback and sorry to hear that you are not satisfied with our product or service.
We apologize for any inconvenience caused by the delay in updating your shipment's tracking information.
It may take several days for the carrier to update the tracking information once the package has been shipped. In some cases, there may also be delays due to unforeseen circumstances such as weather conditions or customs clearance procedures. And we will look into the matter further to provide you with an update.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream
I would like a full refund on my item. I sent an email to get authorization label to send it back. Please respond my email so I can send the item back and get my refund.
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
If you think the product differs too much from the picture online, you can send us a photo to report the issue and get compensation. We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
We apologize for any inconvenience caused by the processing your return request. We understand that returns are an essential part of the customer experience, and we strive to make the process as smooth and efficient as possible.
Thank you for bringing this to our attention, and please let us know if there is anything else we can do to assist you further.
Please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help.
Team CurveDream
I almost never got the order. They waited for me to complain twice about not getting it before telling me one item was out of stock. They offered to let me pick a substitute which arrived later than the other two items. All of them look cheap. The pants, which say embroidery, are instead some slick iron on looking sticker.
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
If you think the product differs too much from the picture online, you can send us a photo to report the issue and get compensation. We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
We apologize for any inconvenience caused by the processing your return request. We understand that returns are an essential part of the customer experience, and we strive to make the process as smooth and efficient as possible.
Thank you for bringing this to our attention, and please let us know if there is anything else we can do to assist you further.
Please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help.
Team CurveDream
After nearly 20 days still no merchandise received. Status doesn't show any progress
I have been charged but have nothing
Dear Customer,
We apologize for the delay in delivering your order and any inconvenience it may have caused. We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at [email protected]. We’ll try our best to improve your shopping experience.
Team CurveDream
Experienced nothing as i received nothing; no product was received.
Dear Customer,
We apologize for the delay in delivering your order and any inconvenience it may have caused. We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at [email protected]. We’ll try our best to improve your shopping experience.
Team CurveDream
I ordered a shirt that was not my size. Instead of them returning the shirt for me they offered me to keep it and donated and they gave me $13 back on my order. I wanted a larger size but the one on in stock. I will check back in the spring. Very happy for their offer.
Dear Customer,
We apologize for the delay in delivering your order and any inconvenience it may have caused. We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at [email protected]. We’ll try our best to improve your shopping experience.
Team CurveDream
After waiting an extraordinary amount of time, I finally received order. Quality not quite what I expected. I thought the photos were misleading. I kept items purchased because it would be too much hassle to return. Good part of transaction is they did communicate with me to fix order of the color of one item albeit too ~4 days to respond to my email.
About two weeks later I finally got a notice one of my items was out of stock. I am still waiting for a refund.
Dear Customer,
We apologize for the delay in delivering your order and any inconvenience it may have caused. We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at [email protected]. We’ll try our best to improve your shopping experience.
Team CurveDream
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We apologize for the delay in delivering your order and any inconvenience it may have caused. We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at [email protected]. We’ll try our best to improve your shopping experience.
Team CurveDream