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The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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I can't say much I just placed an order for the very first time.
I did not encounter any issues in ordering other than receiving the item in a size much smaller than ordered.
Nothing like the picture, well the color was right. Material is cheap, thin, flimsy.
Good price and delivery was fine. Thank you for the order
I did not order this item and would like to return it for a full refund please.
Thank you,
Sharon Hutchison
I want to return for a full refund, instead the company is trying to convince me to keep the items and
They will send me a small amount of money to compensate. NO! I want to return for a full refund.
I will never order from this company again, Very poor customer service.
Size and colors weren't as expected so it doesn't go with what I was planning to wear it with. I tried several times to find out how to return it and got no response back.
Gold in shirts not as pronounced as shown. Did not realize these were "hand wash" only. Need to return and having difficulty doing so.
Order ID: IVY**************
Very easy to order. Arrival was a bit slow but I didn't have any issue
It took a little longer to get my merchandise than I was told. I find the sizes run a little bit big but I I love everything so far that I have bought.
I love the blouse, but it is too small, and I would like to exchange it, but I am sure how.
Ordered from New Zealand, very surprised how quickly it arrived.
Shirt arrived within a couple of weeks which is faster than most
Fairly good experience. Great shipping time, great response on items I didn't like and how to go about returning them.
Love PayPal, quick and easy! Beautiful products and beautiful colors!
Not of cardigan material. Not a sweater. More of a decorative drape. Deceptive information. I will not be using it. I wish to return it.
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.

