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The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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Sweater arrived on time as expected. I am now trying to return it due to the quality of the sweater.
Love the sweaters!
The only problem I had was the tracking.
I like to know where my package is. If it's late like because of the weather. I'm ok with it.
The not knowing where it is and when it's supposed to be here, drives me a little crazy lol.
Quick and easy. I ordered online and received my item in a timely manner.
Overall I was very pleased with my purchases. Only complaint, I never received a confirmation or a shipping notice. Both items I ordered were delivered within 3 weeks.
It was easy. And the delivery was quite fast. Check out was easy too
I was really disappointed, while the prints and colors were very nice. They are NOT sweatshirts, they are a flimsy, rayon, nylon material
Love the colors, hope they are warm
Flawless, I will be back for more! The quality is great, very comfortable.
See above - no problem ordering or receiving - just not pleased with colors in shirt I received
I liked the looks of this tunic top the first time I saw it. You had it in my size which made me very happy because some of these companies do not sell plus sizes. It was a simple process to order and pay for it.
Very easy to use I'm always leary about online purchases and sure enough this company did not disappoint. Or did depending on how you view things. The cardigan does not fit. Too snug. Not a true 3X but the top does.
Other than shipping taking so long, the sweater is very nice. Good quality and fits to size.
Very good communication! They would send you notifications periodically that it was on its way.
I received this cute top but it's a very very small XL. Customer service did answer back quickly and gave me options if what I can do. I didn't want to pay to ship it back so I took their discount to keep it, as I am in the midst of loosing weight and it is very cute.
I was really surprised this was not a real sweatshirt. Would not purchase again.
I received my order and both shirts were beautiful! They were made of nice material, beautiful designs as described & true to size!
Love the style you have they look nice except for the jacket it wasn't what I thought it was I didn't think it was a fleece coat
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.

