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The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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Love the shirt. Not too thick and not too thin material!
Received in good order and it does cover the ears - nice and warm.
I like both of these sweaters. I should have ordered a large in the cardigan but it will look fine a little small. It did take 20 days to get my order but it was correct when I got it.
I tried this site because I really loved the striped sweater. So disappointed by 2:3 of my selections. Will not be ordering from this site again. Sad.
Trying to pay was a pain. Had to use PayPal.Not my US credit card.
Great Customer service - I am totally satisfied and appreciate the excellent service I received. The transaction and response from customer service went beyond what I expected. Keep up the good work!
Easy to purchase
Great blouse fits well. Nice material
I am happy with my anklet, it looks exactly like the picture on the site
Products different to advertising. Communication lacking.
I placed my order on December 11, but didn't receive it until December 30, so not in time for Christmas.There were 3 shipping labels on it. I could see the edge of the original label, and it was from China. Supposedly the garment was made in and shipped in the U.S. Not true. Don't buy anything from these people. Also there were no return labels or any directions as to how to return the garment.
Was kept up to date with process. Quite happy The product was thinner than expected but quite cute my daughter loved it and the fit was perfect
I really thought this hat was going to be of better quality than it is. It has a hole in the top. I thought I ordered a blue colored, this is more rust colors.
I ordered the sweater and it took a few weeks to come but I wore it on Christmas Day and got a few great commits on it!
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.

