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The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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Truly rating is zero stars. Did not get what I ordered sweater although it was matched nicely it was not in the colors in the picture. Very disappointed. Very sad to hear I can't return
New customer, wish other colors in these shorts. Wished they ran true to size. Having some difficulty returning.
Will never order again. Takes too long to get items. Items not as described. Sizes vary and don't fit.
There were so many long tops I wanted to purchase but the sleeves were long and bell and I am a small person with short arms
This item took a long time to arrive, and I had a surprise overseas shipping fee added to my order. I did not realize it was coming from Hong Kong.
Items were not what I expected--sizing was not correct
It arrived as well as promised but it is very low quality I would never order from this company again and if it wasn't such a hassle I would have sent it back
Disappointed in the flow of the material and overall cut of these pants.
Be aware the pictures make the clothing look higher quality than they are.
Shopping has been easy. Trusting the pictures of the items I ordered are the same, along with USA sizes. These are are Christmas gifts for my granddaughters.
Not happy with what I received, took a long time to arrive, not in time for Christmas, and the quality was lacking in the hats, and sweatshirt.
The pictures of the items I purchased were not the same as what I received.
There was no paper inside on how to do a return.
It was a pretty good experience, my biggest complaint is how long it took to ship.
Overall, I'm disappointed with this purchase. The tracking was not available at all until a day or two before delivery. I contacted customer service twice to ensure my order had not been lost and they did respond promptly but could not give me any tracking info. They just said it was ordered and on it's way. When the sweater arrived I was disappointed with the quality and color which does not match the picture shown.
Easy to deal with, delivery was shorter than I expected as I ordered over christmas.
Overall good experience.
So far so good. Liked the unique styles of clothing I seen and looking forward to my new sweater.
Tracking tool gave no updates until the package was within a 4 hour drive from destination.
Fast service and delivery...very happy with my purchase! Thank you!
Love your clothing… shipping is much too long
I absolutely did not like the coat
How do i return?
Love your clothing… shipping is much too long
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.

