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The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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I liked everything about the clothing that I ordered with the exception that the sizes were 'varied'.
Three out of five I could get on but were a little tight. Two out of five I couldn't get on at all. This makes no sense because they were all ordered the same size by their 'Size Chart". After receiving my order I posted an email and asked if they could be exchanged for larger sizes but heard nothing back. I WILL try again.
Was very slow to receive and sizes were to small ( I ordered larger than normally would)
Was very easy but now I wait to receive the items I order - always5 longer than says!
It was 2 weeks after I ordered that I received an email stating the item was out of stock, and would I like to cancel or wait. I replied immediately that I would like to cancel and receive a refund (the amount had been charged immediately, rather than at the time of shipping!) Did not receive a refund, so I sent a follow-up message requesting it again. I did receive a notice it had been issued on April 26, and it is still not relfected on my PayPal account. There's no reason for a delay in refunding to PayPal!
I want to return items of order 4/13/2023 I have been trying to get in touch with you for days. Products are not made of material I thought and also too small. I am 80 yr. Old and want a FULL refund to my card. How do I return items please? Transaction ID 5HL*******C******* in amount of $75.96 Name: Elizabeth Ann Bowles ******* Point Lookout Rd. Leonardtown, Maryland ******* Phone *******576.
Apparently being ignored I have sent two requests now for a return authorization and all they do is send me questionnaires to rate them
Ordering was great super easy... I hope product is the same
Sizing was way off and I was very disappointed with them.
I didn't receive the order even though I ordered it on May 3,2023.
Your tops are horrible! Cheap fabric! Ill fitting. TERRIBLE Customer service. YOu make it pretty much impossible to return anything.
I will NEVER do business with you and will tell EVERYONE to avoid your company.
Sizes are small and fabric not adequate for my liking
I was pleasantly surprised that the order came so quickly. The quality of the clothes are pretty good considering the prices.
Die Größen stimmen mit den EU-Größen nicht überein. Eine 3XL ist keine 54/56 sondern eher eine 48.
Horrible delivery time for one product not received it all on the second product...
I also ordered a bathing suit which has not arrived...
The overlay material is very stiff and scratchy. It sticks out very stiffly and does not flow.
I keep getting the run around on returning an item and takes days before any response
It took 3 attempts to get a reply for authorizing returns. Then you have to jump thru hoops so you can return the clothing. I will not buy again
So far the experience has been positive, looking forward to it being completed just as satisfying
The shorts I ordered do not fit and I wanted to return but customer service said to tell them more about why I want to return. They said they were sending me info on returning but I don't have an address or anything
The clothes are nice however, they are sized large.
Took forever to receive them but they did eventually come.
Customer service has not responded to a return request with proper instructions Ive contacted them 5 times with no response at this point
No issues had shopping online.
Easy to find what I was looking for.
Thank you.
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.

