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The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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Certainly can't review what you haven't received. I ordered April 11th,it is now May 6th. Can I ask where my order is?
I have ordered before from your company and have received my order
In a timely fashion. Good job
The experience has not been good because I have never received my order.
I was hoping this shawl would work for a wedding I am attending. Unfortunately not true to size and the cut was odd. Customer was great.
I received my order and it's the wrong size. The company won't give me a return label. It's very difficult to communicate with them. I want my money back and then maybe consider to reorder
Nice lightweight clothing for holidays. A bit different from the high street range.
Alles hat gepasst, vom shoppen über das Bezahlen bis zum Erhalt der Ware. Gibt nix zu meckern.
Need to return an item that is incorrectly seized willing to return it at my own cost this company will not provide me with the address where to send it to
Please return my email so I know how to return this item that doesn't fit
The delivery of the items took way too long. Finally received it.
Company cannot be trusted to fill your order. No response about tracking. One email saying shipped but tracking hasn't updated and they don't know why! Still no delivery and no response! Ordered in March. It's now May and items I wanted for my trip next week are not here. Will cancel my order and NEVER use again! Copy of their only response attached. Filing complaint with BBB.
Die Qualität der Ware war gut.
Leider haben mir 2 Oberteile rein optisch nicht so gut gefallen. Keine kostenfreie Retour möglich!
Das war sehr enttäuschend.
A little short, but it will do. I'll wear them anyway.
I need to returned please they do not fit me are too small
Please send me the link to return it
The dress is beautiful but it is too little. I would like a return label please. Thanks
I don't like to describe my experience. And now I have to write 50 letters or more. Its annoying.
4 Teile bestellt, 1 Teil fehlt, 2 zu klein. Kontakt mäßig, warte auf Gutschein und Erstattung des fehlenden Teils
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.

