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The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
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Bad quality and customer service, Need to pay the return shipping costs on my own to US and they ask me to take the products for half price.
Artikel passen alle nicht. Ich bekomme aber keine Rücksendeanweisungen. Wede jetzt meinen Anwalt einschalten.
Das Oberteil hat ein wunderschönes sattes Grün. Der Schnitt sitzt gut, auch über eine kräftige Hüftregion.
Kally gave me a few options for return/exchange which I felt was very fair. Great customer service! Thank you
I am trying to return the dress. When I tried to use the page on their website to request authorization for the return, it said the message could not be delivered, to try again later. I tried later with the same result. When I emailed Customer Service, they did not give me an authorization code, but instead offered me $12 compensation for the $44 dress! I will never order from this company again!
I haven't even gotten my order yet. It is very disappointing. Lost my money because I haven't gotten the product I ordered. Will not order again.
Ordered 4 items
3 did not fit correctly
Trying to even communicate about a refund was too lengthy
Not worth the time or effort
The designs are great but the sizes are way too small, every time
The real test is when I actually get what I ordered.
Finally got them, but I'll go through Amazon for Amy future purchases
The real test is when I actually get what I ordered.
Shipping was quick.
Fit was accurate
Product was worth the money
As above, I bought a dress for my daughter paid extra for it to be shipped expeditiously. While it did come on time, the zipper was a total piece of garbage, and so she was unable to wear the dress, which she had been planning to wear for her graduation. I reached out to them through their email which is the only way to contact them which says it will get back to you within 12 hours and I've heard nothing. There's $90 down the drain. Let the buyer beware.
Quick response with helpful information.
Dress is great but bad quality.
I bought a dress 2 sizes too big and the top of it fit like 3 sizes to small. I'm now having a problem getting a return address. They offered me $11 dollars to keep a $51 dollar dress I can't wear. I want order from them again.
Not good. Too much effort trying to get a return or exchange
I will never buy from this company again! What you see is not what you get!
Long and drawn out stuff should have been here by now
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.

