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The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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I wanted a to return it because it was too small. Could not find a way of getting in touch with you.so I am stuck with an outfit I cannot wear.
If I could give zero stars I would. Material is not at all as advertised. Sizing is extremely small. No order confirmation, no response from my four emails requesting a return. A total SCAM
The clothes are beautiful! I love the many colors in the shirts! However, I wish your company would have notified me that the pants were no longer available. I had to reach out to you about not receiving my full order. It wasn't until then that I was offered to select another product or request a refund.
The clothes are beautiful! I love the many colors in the shirts!
Where is my RETURN LABEL. I HAVE SENT SEVERAL REQUEST FOR ONE AND HAVE NOT RECEIVE A SHIPPONG LABEL TO RETURN ITEMS. STOP SENDING ITEMS THAT ARE VASTLY DIFFERENT TO WHAT IS DEPICTED WITH PHOTOS ONLINE.
Ordered, arrived in timely manner. Fits well. I like them.
Nothing fits, to small, not sure about returning items
The item I purchased does not fit, I cannot find a phone number anywhere and I cannot get a response to my multiple emails.
Tried to get a return set up and no one responded. Will not buy from this site again.
I'm still waiting to find out how to return these items
Both items are way off my size The T-shirt is supposed to be Medium it's probably xxl
And the jeans are size 11 and I cannot get my leg in them I am a size 6
Die Artikel sind sehr schön. Gute Stoffe. Gute Qualität
Extremely disappointed with return policy. Dress was too small. Emailed THREE TIMES and have not heard back from them so I can return.
I purchased 4 items. They shipped 3 with no paperwork indicating 4th item was out of stock. All 3 items received were too small. They didn't respond to my request to return until I filed with PayPal. It would have costed me $29.61 to return to CHINA. Plus they said the FREE SHIPPING to me would be deducted from my refund. They say they are GLOBAL...then why not a return shipping in the US. In the end, I received credit for the back ordered item plus $20 for the other 3 items that I can't wear. Got ripped off this time but never again.
I received this shirt. Tried on and it's cut way to small for XL. I have tried to return this for over a week. Many emails, no answer. Finally yesterday was given 3 options to consider. This is terrible customer service. Prior to this shirt I had a large order that all fit. Returning today.
Have not worn yet but happy with the color and fabric.
Purchasing was fine. Sizing of the product was WAY off.
Very poor and deceptive advertising. The fabric of the cloths that were advertised were not the same. Very poor and deceptive advertising.
Easy to purchase, if arrived timely, price was good
I love some of your other things on line. I wish you all much luck.
In the description the blouse was described as a mix of cotton. It's 100% polyester. I wouldn't have ordered it if it's polyester. Don't buy.
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.

