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The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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I am a true to size 3x across the board but found these size too be extremely off. Love the clothes but ordering has been risky for me so far.
The photo of the dress I ordered and the actual dress received do not seem to be the same. I thought I ordered a classy ethnic dress and received what I would call a nightshirt with the embellishment printed on the material. Dress took several weeks to arrive from Guangzhou, Guangdong.
Pending review under EBay policies. I sent back my entire order. Nothing was true to size, didn't like materials,etc. It cost me another $28 to return the order
Amazing selection! True to look as in photo. Will shop there again
No updates, No way to track & No delivery... No more business from me. How do I get my money back?
I ordered a sweatshirt a month ago and just found out this morning it's out of stock, I want my money refunded.
I have been trying to contact someone from this company for over a month to do an exchange on two of my items purchased.
Schlecht - fast alles deutlich zu klein, schlechte Qualität, sehr dünner Stoff.
Sehr lange Lieferzeit (22 Tage)
Have never gotten the product! And it has been months!
Never received my item which was sent out on July 15, no info at all received, told me it's coming. Nothing shows up on tracking as even picked up. But I keep getting surveys asking about how my order is.
Can't respond with NO item.
I bought a size medium, I normally fit in a medium or large, and these tops fit like tents. The material in these tops is cheap and they are all soooooooo long. They go all the way to my mid thighs. They remind me of something my grandmother would wear, not the cute tops that were shown in the pcitures.
This is a pretty dress but I bought two sizes up to be safe and it's still too small. And good luck trying to return or exchange
Great return/exchange/gift card offer.
Sundress just the color I want. Am hoping it will be true to size.
It was never sent but I got notice it arrived. Found out it is out of stock. Bummer!
Great return/exchange/gift card offer.
Sundress just the color I want. Am hoping it will be true to size.
Unfortunately the size I ordered was much too small. I checked the size label which was correct, but there is absolutely no way this is a 2XL. I bought this to be loose on me and I can't even fit into it.
I believe all there products are made in China and the size difference from China to the USA is obvious. I couldn't even get these pants past my thighs.
Absoluter Dreck was da ankommt so eine billige Qualität bestellt bloß nicht da
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.

