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Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
Business Highlights
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Customer Service
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CurveDream Reviews Summary
The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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The fabric was really nice and the size was correct. I really like the shirt. Shipping didn't take too long
The size is correct. Sat down great! Very nice fabric. The buttons are beautiful. Thank you very much, I am very pleased with the purchase.
Ordering was easy, but if you want to return something you can forget it! I was offered to keep the item that I didn't want (too small - can't wear) and receive a credit of $6. When I said that I didn't want that amount since I paid almost $30 and that I wanted to return the item to get a full credit I was told not to send it to the address that was on the package. I was not given the address to where I was to return the item (via email). I have still not yet received the address. I said that I would accept a $20 refund and have yet to hear back. Needless to say I'm not sure I shop at CurveDream again.
I hope these pants arrive before Memorial day. Received the pants and are pleased with them. Will order fron this company again.
Ordered before sent order back and received refund promptly Ordering again and feel clothing will fix this time
Very disappointed nothing as shown in the picture.
Dear Customer,
We apologize for the disappointment you have experienced with the clothing items you purchased from us.
We strive to provide accurate product images and descriptions to ensure customer satisfaction. We apologize if the actual items did not match the appearance depicted in the pictures. Could you please send us some pictures of the item to check if it's not as described？ We appreciate your feedback on this matter, as it helps us improve our offerings and ensure that our customers have a positive shopping experience.
If there is anything specific you would like us to address or if you have any further concerns, please let us know. We value your feedback and are committed to resolving any issues you may have encountered.
Once again, we apologize for any inconvenience caused, and we appreciate your feedback. Thank you for giving us the opportunity to address this matter and improve our services.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream
I tried to change the size of the item I ordered soon after ordering was told it was too late, that the order had already been shipped but that I could always exchange it. However trying to exchange it has been very challenging, not at all clear on the website and I still don't have the blouse in the size I need.
Dear valued customer,
We deeply apologize for the poor experience you had with our products and services. We value your feedback and are committed to improving our processes to ensure that our customers receive quality products and excellent service.
We can't immediately arrange the exchange for you, as your order has been dispatched. We'll keep improving our products, delivery, and service. Any problems, you can email [email protected] for further help.
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!
Little bit confusing when making an exchange
Confusing
I hope I get a refund for $8.00. I will likely never order from you again. I will let this be known.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at [email protected].
Have a great day!
Did not fit and trying to return it and having a very difficult time!
Dear Customer,
We apologize for any inconvenience caused by the processing your return request. We understand that returns are an essential part of the customer experience, and we strive to make the process as smooth and efficient as possible.
Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
Any problems, you can email [email protected] for further help.
Have a great day!
To be done with this awful experience
Requested...
Refund the low ball offer of $18...and remember your poor quality product, terrible communication and lack of good business practices.
USA takes pride in knowing how to take responsibility for sewing errors and choice of quality fabrics. Especially good customer service.
The sewing error was not my fault and yet I cannot get a full refund without being inconvenienced and not rightfully receiving a simple QR code to return the defective product.
To be seen as to...
What date will this refund be completed?
Dear Customer,
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
We are sorry to hear that you had a poor return experience with our company.
We understand that returning items can be frustrating, and we are committed to making this process as smooth as possible for our customers. To assist us in resolving this issue, could you please provide our customer service center with your order number or the email address under the order?
If you need additional assistance with return, please feel free to contact us by email at [email protected].
Team CurveDream
An item ordered was not what I expected. I contacted CS via email and received an immediate response with suggestions to address the issue. It was resolved to my satisfaction and I am pleased with my purchase.
It takes a little too much time for response from customer service,
Processing time before shipping is way too long.
Items sold out and I was not notified until I contacted customer service almost three weeks after I placed order.
I will not order From this company again once I order something with the credit issued to me for discontinued items.
Never received my product, sent one email and all is resolved. Wearing the dress today!
I got an email after a mo th waiting for my dresses saying did I receive them
Dear Customer,
Thank you for sharing your feedback with us. We are truly sorry to hear about the negative experience you had with your order. We do understand your disappointment, and we will do our absolute best to help you receive the order as soon as possible.
Due to insufficient information, could you please contact us at [email protected] and send us your order number? Please rest assured that we will investigate the issue and provide a resolution that will meet your satisfaction.
We sincerely apologize for any inconvenience caused. Our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Team CurveDream
I need to return it & tried to contact you as to how I can do that. No one had responded. Please direct me in how to do that please. Thank you.
Jean Hughes
*******@verizon.net
Dress I received did not look like what I ordered. There were no sequins on it as it was advertised.
Dear Customer,
We apologize for the disappointment you have experienced with the clothing items you purchased from us.
We strive to provide accurate product images and descriptions to ensure customer satisfaction. We apologize if the actual items did not match the appearance depicted in the pictures. Could you please send us some pictures of the item to check if it's not as described？ We appreciate your feedback on this matter, as it helps us improve our offerings and ensure that our customers have a positive shopping experience.
If there is anything specific you would like us to address or if you have any further concerns, please let us know. We value your feedback and are committed to resolving any issues you may have encountered.
Once again, we apologize for any inconvenience caused, and we appreciate your feedback. Thank you for giving us the opportunity to address this matter and improve our services.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream
I love this top because it can be worn dressy or casual
The cloth currently being used on the clothing does not match the pictures and has no give in the material providing no flowy effect that is shown in the pictures.
Ship items that are ordered! I will tell others not to order from your site because they will not receive what they paid for!
Dear Customer,
We're sorry that you're not satisfied with our purchase. Your feedback is very important to us to improve our products and service. We'll forward your sincere feedback to the relevant department.
Any problems, you can email us at [email protected].
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear valued customer,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at [email protected].
We put customer experience first and will continue to make improvements.
Team CurveDream