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The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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Very cheaply made, thin fabric, seam pulling apart. I ordered the size I usually wear, none of the things I got fit. Very disappointed
I have contacted them 2 times and have gotten NO RESPONSE concerning item I need to return for refund. I've told them witch items I am returning and need return info. Its going on 2 weeks now. I could use some help.
The material was like a halloween costume. Very disappointed… I just threw it out. Didnt even bother to return it. I thought it looked perfect online for a party I had. I have been surprised with other online purchases so wasn't worried about this. Now I have to scramble and try to find something to wear.
Ordering was easy. Shipment was on time and my granddaughter loved her coat
I like the picture on the monitor bc and the size will be lovely.
I didn't hear from anyone and was finally told that the item that I ordered was out of stock and to choose another if I wanted. I asked for them to tell me what items were in stock that were similar in the size I wanted, and all they kept doing is sending me the email link, four attempts to order An item and being told that it was out of stock I just canceled everything
Trouble using my new card as I was hacked months ago. But great otherwise. Love the looks of clothing and hope it is as nice when I get it. Thank you
Saw this dress on line, decided to give it a try. Ordered it and received it a couple days later. Too my surprise it was neatly packaged and virtually wrinkle free! Best part it's a perfect fit and will definitely be ordering more
November 2 I will be coming on the cruise with my family. Cannot wait to have a awesome time on the first time on this cruise been on five cruises and I hope this is the best one. Thank you very much. Can't wait to see you.
The pictures are not the same as the product. I purchased 2 blouses, and they were made of very low cheap quality material. I will never shop from your store again.
Thank you. I received the 3 items that I purchased and was pleased to have received them within a couple days of each other. They are Christmas gifts for my cat loving sister. I know she will like them.
I could not always return to a line of clothing I wanted to purchase
Not satisfied. Want to return. Please send return label. Crazy you have no number. Going to phone my bank. Please get in touch with me. & send return label for both tops. Not happy. Thank you
Two items not delivered. Neither item credited to my Visa account. Won't be stupid enough to order again.
I bought the right size, but i could not fit into either dress. In one of them I could not get my arms in the sleeves. Size was so far off I don't think sizing up would help. I won't shop with you again for that reason only. The dresses were cute and well made.
Cheap product cannot get it Returned their site will not let it go through. Tried for over two weeks. Wanna pay me $13 credit for 70 some dollar bill total scam have reported it to the Better Business Bureau.
Ordered some pants for a wedding and had to contact them if they were shipped. It took 3 weeks to know that they were out of stock.
You won't let me return address that has already been exchanged, which is absurd. I have never shopped at any other store that has this policy and I certainly will not be shopping with you again
I never received my purchase. When I emailed to inquire, they told me it was out of stock and suggested I order something else. There is nothing else I want. Why did they let me order it and take my money if the item was out of stock? Why did I have to inquire about the status? Why didn't they proactively let me know that it was out of stock? Now I've just lost my money.
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.

