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Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
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CurveDream Reviews Summary
The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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I ordered a sweater as a gift for my daughter. I recieved a confirmation of my order on October 18,2024. I heard nothing from the company until today (November 10,2024) when the told me the seater was out of stock. I did not receive this notification until after I contacted the company saying I had not recieved the order. Very poor customer service. I hope the refund does not take as long to be given back to me.
FALSE ADVERTISING. THE MATERIAL IN THE PICS APPEARS TO BE A NICE COTTON FABRIC -- WHAT I RECEIVED IS CERTAINLY NOT FABRIC AND IS NOT WHAT YOU ADVERTISE.
FALSE ADVERTISING.
AND I KNOW YOU KNOW DARNED WELL WHAT YOU ARE DOING.
I IMAGINE YOU GET MANY REPLIES FROM PEOPLE LIKE THIS ONE.
I WILL NOT WEAR IT BUT WILL GIVE IT AWAY TO A CONSIGNMENT SHOP.
SHAME ON YOU
MY COUSIN PURCHASED A PAIR OF LINEN PANTS LAST YEAR FROM YOU AND THEY WERE HORRIBLE. FALSE ADVERTISING. YOU WON'T BE IN BUSINESS LONG. I WAS A FOOL TO PURCHASE THE BLOUSE KNOWING FULL WELL WHAT HAPPENED TO MY COUSIN AND THE LINEN PANTS.
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
Please feel free to contact us anytime. Have a great day!"
I received my order but it didn't fit. I tried to get in touch with you but you didn't accept my email and your phone number was bogus. I would like to return it and receive my money back. Please tell me how to do that!
The item I received was a cheap knockoff. Instead of receiving sequin jacket that I ordered, I received a white cloth with red print to mimic a sequin appearance. There was not even a seam around the bottom edge of the so-called jacket. The item was not at all like the picture or the description of the item.
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
Please feel free to contact us anytime. Have a great day!"
The tops I ordered were both too small. I contacted them about returns, was asked questions which I answered. I am waiting for directions on returns.
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"
Very satisfied with competency of employees and timely responses
The back barely closes. The jacket seems like it is 3 sizes too small. I am disappointed.
Shopping was easy and clothes delivered timely, colors were good, materials could have been better.
I ordered 3 items from CurveDream and they were shipped promptly andI received them as expected. I was pleased with two items, however, I wanted to return one as the fit wasn't quite right. I have yet to receive instructions on how to return the item although I did receive a response asking for specifics on why I wanted to return the item. I expected the process to be faster and easier.
Received order late with no invoice to contact seller to return unsatisfactory merchandise.
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
If you have questions about your order, please contact us by email at [email protected].
Have a great day!"
Not at all what I thought it would be. I wanted a winter coat, not a light jacket.
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
Please feel free to contact us anytime. Have a great day!"
Ordered and paid for swimwear, waited three weeks then contacted the company only to be told it wasn't in production for MAYBE four months. They told me to pick something else and they're still advertising what I wanted. Now I'm waiting for a refund. Why advertise something not in production and take my money?
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours.
Team CurveDream"
Don't need to say more and my own fault because I should've known better.
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
Please feel free to contact us anytime. Have a great day!"
Unfortunately, my shopping experience has not been satisfactory. The shipment took much longer than expected, and the coat does not correspond to the size indicated in the size guide. Consequently, I must return the product
"Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at [email protected]. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream"
Nit pleased with quality of two dresses ordered. Still trying to get refund and return items
"Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at [email protected]. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream"
Sizing is a toss up for me with the clothing purchased. I accepted the credit and attempted to order again. Received order but it was a size I'd never order. Now, I'm waiting on a message telling me what will or can be done regarding this.
Not true to size. Runs small. Offered me $11 to keep the one too small instead of returning it.
The next size was still tight.
Would prefer not to pay shipping but this shirt only has one color
Sizing is the issue and yes shipping is an issue
Not sure where the items were shipped from... My order was placed and the first shipment was received about 2 weeks later. Neither item fit but was a t-shirt and fit better than the other (which will be returned). Another two weeks have passed--still waiting on shipment #2. Probably will not order from them again.
"Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at [email protected]. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream"
So far so good. I liked my order, however, it just takes awhile for package to arrive. Very good about responding.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
"Dear valued customer,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at [email protected]. We put customer experience first and will continue to make improvements.
Team CurveDream"